1. EMPLOYER & EMPLOYEE EXPECTATIONS

2. LEARNING INTENTIONS Students will be able to: Explain the link between business objectives and HRM strategies & identify examples of HRM strategies to achieve specific business goals Discuss employer and employee expectations of employment.

3. QUICK EXERCISE In your books, record at least two ways HRM can contribute to each of the following business goals: 1)Improving profitability 2)Improving competitiveness 3)Improving productivity

4. RELATIONSHIP OF HRM TO BUSINESS OBJECTIVES AND STRATEGIES HR plans are intrinsically linked to the organisation’s strategic plan, and ultimately to organisational goals and objectives. It is the role of the HR department to set objectives which fit into overall business objectives.

5. WHAT HR STRATEGIES WOULD YOU USE FOR THE FOLLOWING ORGANISATIONAL OBJECTIVES: Organisational ObjectiveStrategic HRM objective Reduce overall costs of operating the business To provide excellent customer service To be socially responsible To become a leading provider of highly specialised legal services. No one in the firm currently has this specialised knowledge.

6. WHAT HR STRATEGIES WOULD YOU USE FOR THE FOLLOWING ORGANISATIONAL OBJECTIVES: Organisational ObjectiveStrategic HRM objective Reduce overall costs of operating the businessCost reduction by cutting employees, reduce absenteeism and staff turnover, motivating staff and improving productivity To provide excellent customer serviceRecruiting and selecting staff with good people skills, training and development in these areas, providing adequate reward and motivation for providing such service To be socially responsibleOH&S, training about acceptance and equality in the workplace, ensuring that legal compliance is being maintained re: sexual discrimination, equal opportunity etc To open a new division providing highly specialised legal services to clients. No one in the firm currently has this specialised knowledge. Anticipating and planning for growth of new division to make staffing plans, attracting and advertising for employees with these skills, giving training to employees within the current business to acquire these skills, promoting a manager to look after new team.

7. Formal and informal beliefs about the tasks or working environment that an employer provides. Some expectations an employee may have are: 1. Safe and clean working environment that complies with OH&S law 2. Job security 3. Remuneration (reasonable pay) 4. Professional development opportunities 5.Work/life balance EMPLOYEE EXPECTATIONS

8. Formal expectation outlined in a contract of employment about the tasks or working environment. (Individual managers may have informal expectations) Some expectations an employer may have are: 1. Reasonable tasks are completed 2. Work in a timely and safe manner 3. Work effectively individually and as part of a team 4. Confidentiality EMPLOYER EXPECTATIONS

9. Job satisfaction is the amount of satisfaction an employee experiences from all aspects of their job including working environment. Factors impacting job satisfaction are; 1.The employee’s expectations 2.The culture of the organisation 3.The employee’s social and economic circumstances JOB SATISFACTION

10. BOOK ACTIVITIES – DO NOW AND COMPLETE REST FOR HOMEWORK Page 151: Qs 1, 3 & 4. Page 153: Qs 1-4 Page 155: Qs 1-5