1. BALANCING LIFE’S ISSUES, INC. Dynamics of Change Management

2. Question of the day? How comfortable are you dealing with organizational change or any change?

3. Objectives Help you as managers know what to expect during times of organizational change. Provide you with tools and strategies for working through some of the challenges you are likely to face.

4. Agenda Topics Challenges Counteracting Helplessness Phases Myths Resiliency Taking Care of Yourself Next Steps

5. Challenges During Organizational Change Reactions you might have to the changes: “I hate this.” “I don’t agree with this.” “I feel just as insecure as everyone else.” “What is the right way to be in this situation?”

6. The Individual Others Become… Person tries to organize (control) everything in their environment Withdrawal, withholding information. Closing off all discussion. Ceases cooperating Become very critical Involve others negatively and unproductively Totally overwhelmed, unable to take action Cling to past Romanticize about the good old days Unable to focus Totally withdrawn Counteracting Helplessness

7. Phases Denial Resistance Commitment Exploration

8. What is denial about? Denial is the defense avoid facing a difficult situation. Uncertainty Skepticism Suspicion Anger

9. Resistance Recognize team members as individuals Information People want transparency Acceptance feelings and responses Is my job Reassurance of your support

10. Myths It takes a year to go through the stages. All stages are the same. All people deal with each cycle the same.

11. Attitude Phases Positive Negative Neither/Neutral How do you tell? o Words you use o Are you setting new goals? o How do you feel? Find something good that will come from this change and focus on that.

12. Exploration Become a learner Become creative Will power – you can do it! Stay motivated o What drives you? o What are your needs? What are your wants?

13. Taking Care of Yourself During Times of Change Good Nutrition Exercise Laugh, laugh, laugh Talk Cut whining to 7 minutes or less

14. Next Steps Getting stuck/grieving Going in circles Unwilling to learn Fear

15. Resources Avoiding Repetitive Change Syndrome – by Erica Abrahamson Which Way Should You Downsize in a Crisis? – by Christopher Zatzick, Mitchell L. Marks and Roderick D. Iverson The Rhythm of Change by Quy Nguyen and Henry Mintzberg Article: In With the New –by Mitchell Lee Marks, Wall Street Journal May 24, 2010

16. BALANCING LIFE’S ISSUES, INC. Dynamics of Change Management