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© 2008 IBM Andreas Prokoph – Software architect D17: Leveraging the power of HTML pages support and the resource addressability framework in WebSphere.

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Presentation on theme: "© 2008 IBM Andreas Prokoph – Software architect D17: Leveraging the power of HTML pages support and the resource addressability framework in WebSphere."— Presentation transcript:

1 © 2008 IBM Andreas Prokoph – Software architect D17: Leveraging the power of HTML pages support and the resource addressability framework in WebSphere Portal v6.1

2 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 2 2 Agenda  HTML Page Support  Introduction  Demo  Rendering Concepts  Authoring  Advanced Topics  Limitations  Resource Addressabilty  Introduction  Concepts  Advanced Topics

3 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 3 3 Static HTML Pages  Goal: Simplify the creation of portal pages  HTML designers can author portal pages without any JSP or J2EE knowlege Clear separation between the designer (page) and the devloper (portlets)  Full set of HTML, CSS, JS features can be used in a standard way  HTML pages may contain portlets as dynamic elements  HTML pages fully support standard portal features such as portal access control, personalization, portlet user data,...  HTML pages can be deployed or updated using the admin UI, XML Access or Scripting without a server restart HTML EditorFile ManagerPortal Admin UIPortal HTML Page author...package... (ZIP)create/update page...view...

4 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 4 4 Themes/Skins vs. HTML pages  Themes/Skins  Content is generated by JSPs using portal model information  Resources (images, CSS) are stored in the file system  Referencing resources requires the use of tags or APIs  HTML Pages  Content is a simple HTML file  Resources are stored together with the portal page in the portal database  Resources can be referenced directly using relative URIs

5 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 5 5 Demo

6 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 6 6 Rendering Concepts – JSP based page (1) Theme JSP Tags that iterate the navigation model to produce the HTML markup Skin – renders the title bar and the border of the portlet Content area – the layout is described by a layout model and rendered via recursive JSP includes Portlets – rendered as components via the portlet API Theme JSP contains some HTML markup

7 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 7 7 Rendering Concepts – JSP based page (2)  The theme defines a JSP file that produces the markup of the page.  It uses JSP tags to iterate over the portal models to produce navigation elements and to include the portlets  URLs to images and other resource are generated using JSP tags  Typically only the content area may contain portlets, their layout is defined by the layout model  This model is very flexible  But it is also complicated, because J2EE expertise and a good knowledge of the portal JSP tags is required  In many cases the J2EE skills and the HTML design skill are not shared by the same person, which makes theme development complex  Themes cannot be previewed easily during development

8 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 8 8 Rendering Concepts – HTML page Portlets – rendered as components via the portlet API The markup of the page, CSS, JS and images are contained in a ZIP file that defines the HTML page.

9 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 9 9 Rendering Concepts – HTML page  The markup of the page, images, CSS and JS is directly rendered from static files  The index file may contain semantic HTML tags that are replaced by portlet markup dynamically  URLs to images and resources can be relative URLs without extra processing  This model allows to author and preview the page in a WYSIWYG way using standard HTML tools  No J2EE skills required to build a page, just HTML design skills  Less flexible than themes, however flexibility can be added by using JS or portlets

10 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 10 Embedded vs. Full Page  HTML pages can be rendered in two modes: embedded or full- page  Embedded  the HTML page only fills the content area of the page, the banner and navigation are rendered by the theme  Full-Page  the HTML page contols the complete page markup, the theme is not involved in rendering  The type of page is deduced from the HTML structure. If the HTML contains the tag it is a full page, else an embedded page Full Page Embedded Page

11 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 11 Portlet Window Display Options  Portlets can be included in different ways  Included Markup  The portlet markup is inserted into the page during rendering, the page is served in one HTTP response  IFrame  The portlets are represented via IFrames that load asynchroneously  AJAX  Instead of the portlet markup the HTTP response contains a link to a portlet fragment feed. Javascript provided by the HTML page may use this link to fetch the content via an AJAX request

12 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 12 Deployment - Packaging  The resources for an HTML page are stored in the local file system and can be previewed and edited  The deployment artifact is simply the ZIP of the folder that contains the resources, including all required subfolders  Limitation:  The ZIP file must not exceed 1MB in size Index file Stylesheet Image folder

13 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 13 Deployment – Creating/Updating the page (1)  HTML pages can be created using standard portal page creation mechanisms  Admin UI  XMLAccess  Scripting  SiteManagement  In the Admin UI there exists a new option to create/update an HTML page  Name the index file inside the ZIP  Upload the ZIP file

14 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 14 Deployment – Creating/Updating the page (2)  Upload the file and identify the markup type and the name of the index file  The layout of the page is computed automatically by analyzing the HTML file Specify how the portlets are rendered: Included, AJAX or IFrame

15 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 15 How HTML pages are persisted  The HTML page ZIP file is stored in the portal database (in the same DB domain as the page itself)  The layout model and the content of the HTML file are tightly coupled, storing them in different places could become redundant  Backup/Restore will automatically include HTML page resource and result in a consistent backup  XMLAccess, SiteManagement and Scripting contains the HTML page resources as part of the data stream  Limitation:  The size of the ZIP file must not exceed 1MB  AI templates do not support HTML pages, yet HTML files ZIP of all static resources imagesstylesheets JS DB Markup data table per page

16 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 16 Authoring HTML pages  Portal HTML pages can be created by any HTML editor References are relative Portlets are included using a semantic div tag

17 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 17 Semantic Tags  The HTML markup is parsed on the server at deployment time  Semantic tags are detected on the server and replaced during rendering time with dynamic markup  The tag must be a tag:  class attribute defines if the tag represents a portlet-window or a portlet-container  name attribute identifies this instance uniquely on the page  style attribute identifies the unique name of the portlet-definition  Example 

18 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 18 Semantic Tags  Portlet-Window  Represents an instance of a portlet on a page  If outside of a container, the window will always be rendered at its exact position in the markup  subtags may be used to initialize the portlet-window  Portlet-Container  Represents a spot that may dynamically contain zero or more portlet windows  Portlet windows may be added, deleted or moved using either the customizer or Drag&Drop (provided by the HTML page)  When the HTML page is created or updated, the page is parsed for portlet- windows and containers and a matching portal layout-model is created. This layout model can be accessed and modified using the standard public portal APIs  Portlet-Windows and Portlet-Containers are the only (server side) dynamic elements on an HTML page

19 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 19 Portlet Microformat  During rendering, the server renders the content of the portlet as well as metainformation in a well-defined portlet-microformat  CSS or JS provided by the HTML page can use this microformat to render a skin or a portlet menu  The microformat contains  Name and ID  Title  Portlet Actions  Portlet Body  Note:  The portlet actions follow the REST pattern, i.e. safe operations are represented via GET, unsafe operations via POST

20 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 20 Container Microformat  The container microformat identifies the container and includes the information to implement javascript based Drag&Drop  The microformat contains  Name and ID  Drop handler

21 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 21 Implementing Drag&Drop  The actual implementation of JS based Drag&Drop is left to the HTML page  The design does not mandate any particular JS library and leaves the choice to the HTML editor  The portal DOJO library may be used as a convenient solution  The container microformat contains a dnd drop handler  The client side DnD logic invokes this handler to execute the action operation 1.Page renders container and microformats 2.JS enables DND 3.User drags a portlet and drops it onto a drop zone 4.JS receives the „drop“ event 5.JS calls the drop handler 6.Server executes the drop operation Provided by the HTML page

22 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 22 Example Drag and Drop (DnD) Handler Code (DOJO)

23 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 23 Adding Navigation  Navigation can be added in multiple ways:  Absolute URLs  Using friendly names or URL mappings  Useful for hardcoded links  Con: navigational state is lost  Relative POC URLs  Using the POC URI of the target, e.g.  Useful for hardcoded links  Navigation Portlets (recommended)  The navigation links are computed dynamically by a navigation portlet  The HTML page references the navigation portlet via a semantic tag and uses CSS to style the navigation  Supports flat lists and navigation hierarchies

24 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 24 Navigation Portlets  Out-of-the-box navigation portlets render a well-defined navigation microformat  The microformat contains  Title  Actions on the page  Expansion information  The HTML page can style this microformat to display list or navigation trees  Example  Render the Quick Links  Breadcrumbtrail Portlet  Renders the path from a page up to the content root  The starting point can be configured  Navigation Portlet  Renders a flat or hierachical portion of the navigation model  The starting point and hierarchy depth can be configured  Note: you can use this portlet to render e.g. the QuickLinks  PageList Portlet  Renders arbitrary lists of pages that are provided via the POC resolution service (similar to a simple feed reader)

25 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 25 Localization  All resources (HTML, images) can be localized  Localized resource contain the locale as a filename suffix  index.html (default)  index_de.html (German)  index_en_us.html (US English)  The rendering engine determines the best available locale from the request and serves the localized resource  Resources are always addressed via their non-localized name  Example  HTML Code   Available files  test.jpg  test_en.jpg  test_de.jpg  Accept-Locale header  [de, en]  Server resource  test_de.jpg

26 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 26 Referencing Resources  Resources can (and should) be referenced using relative URIs   When the browser requests the resource, the server... ... tries to find the localized version of the resource in the ZIP .. if the ZIP does not contain the resource, the server applies a theme fallback and tries to find the resource in the theme directory (using the default theme fallback)  resources may be shared across HTML pages by putting them into the theme  Main usecase: share large JS libraries such as DOJO  Including resources via relative URLs from other resources (e.g. images from CSS files) just works as expected  Example for a static pages that uses the portal DOJO version:   Limitation  Relative URLs must not contain a.. path element

27 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 27 Referencing Resources - background  The URL that renders a static page is a rich portal URL that contains navigational state [1]  Relative URLs are relative to this base URL, i.e. the resulting URL still contains state  Serving the stateless resource via the stateful URL would lead to poor caching and a performance problem  the server sends a redirect from the stateful resource URL to a stateless URL, so the resources can be cached  Both the redirect itself as well as the resulting resource are cacheable [1] https://quickr.tap.ibm.com/lotus/mypoc?uri=dm:f49b3f8046cf3fc8acd2ee8a40c9fec3&verb=view  http: /wps/portal/state/  http: /wps/portal/state/imag e.jpg  http: /wps/mypoc/spa// /html/image.jpg

28 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 28 Referencing Resources – Resource Serving  The portal servlet serves the markup that makes up the page  Additional resources are served via the resource addressability framework  every resources inside the ZIP can be addressed individually  the resource addressability framework adds caching, redirect support, etc HTML Static Page POC Framework DB HTML files resources

29 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 29 Resource Addressability  The resource addressability framework is used in a couple of key places for HTML pages ... make individual resources out of a ZIP addressable ... server the complete ZIP and a list of files ... upload the updated ZIP for an existing page ... implement (pluggable) Drag‘n‘Drop operations for pages ... provide a list of pages for the „PageList“ navigation portlet  the resource addressability framework is a generic framework to serve portal resources and can be extended by customers

30 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 30 Usecase  The Resource Addressability Framework allows to work with „resources“ in WebSphere Portal  Identify resources in a location independent way (POC URI)  Find the view (e.g. a portal page) that renders a resource  Download a binary representation of a resource  From the client‘s perspective: Given the ID of a resource (e.g. from a search result) the framework defines how the view can be addressed and how the resource can be downloaded  From the provider‘s perspective: The framework allows to dynamically introduce resources, views and representations for the resources, providing uniform, resource independent access points

31 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 31 Terminology  The term „resource“ is largely overloaded, so we call a piece of information that can be identified and accessed Piece of Content = POC  Examples:  Documents in a document library  Users  Portal pages  Portlets ...

32 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 32 Motivation  WebSphere Portal is a platform that provides an aggregated (HTML) view to pieces of content (POC)  Classically the POCs are only accessible through the aggregation layer HTML Piece of Content: WCM Item Piece of Content: Document Aggregation Layer: the „view“ Piece of Content: User Information... Portal

33 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 33 Motivation  The POC framework adds an entry point to WebSphere Portal that allows to access POCs in a variety of mime-types  Customers can easily add their own POCs and leverage the POC Framework to serve them HTML Piece of Content: WCM Item Piece of Content: Document Aggregation Layer: the „view“ Piece of Content: User Information Portal POC Framework Content Representation Content Upload

34 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 34 What is a Piece of Content (POC)?  Features  UI neutral: a POC is not a UI artifact but exists as descriptive data without a UI. There exist zero or more viewers or editors for a POC, and the POC itself can be accessed in multiple UI contexts  Identifiable: a POC can be identified uniquely by an ID. This ID must be global and unique over time (i.e. it must not be scoped to a subsystem and IDs that have been issued once must not be reassigned to different POCs). More than one POC ID may point to the same POC (although such an aliasing solution should be avoided)  Examples  WCM document  Discussion Thread  Portal Page  Portlet  User  …

35 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 35 How is a POC identified?  A POC is identified by a URI (RFC 3986)  POCURI = :  Components that expose POCs can define new schemes or reuse existing ones  The POC URI is NOT the URL to the resource itself Interpreted by the POC framework to handle a POC Identity Location

36 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 36 How is a POC addressed?  The URL to a POC can be constructed via string-concatenation or via a Portal-API call  /wps/[my]poc[/ ]?uri= : &mode=dow nload (1)  /wps/[my]poc[/ ]/ / ?mode=downloa d (2)  Both URL flavors are equivalent, (1) is helpful for FORM submits, (2) is required if the resource contains relative URL references (e.g. images in CSS)  POC URLs are fully virtual portal aware  The [mypoc] servlet will establish a WAS security context, whereas [poc] is used for anonymous access  Example: URL to the ATOM feed for the portal content model  /wps/mypoc/cm/oid:7C_48938908?mode=download

37 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 37 POCs can be addressed using „modes“  The [mypoc] servlet serves as the generic access point  It redirects to handler-servlets based on the URI and the mode  Per default:  mode=view dispatches to the portal servlet and displays a portal page  mode=download dispatches to a POC download servlet that produces data  mode=lookup produces an ATOM feed that describes the entry point that handles the resource  The default handling can be customized per POC URI.

38 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 38 POC and the REST pattern  POC services strictly follow the REST pattern in that... ... resources are uniquely addressed via the URL ... requests for information retrieval (e.g. mode: download, view, lookup) always use HTTP GET verbs ... requests to modify information are ONLY possible using PUT/POST/DELETE verbs ... the HTTP status codes are REST compliant

39 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 39 The process of viewing content for a POC URI  The lookup handler resolves a URI to a URL  the POC servlet serves as a well-defined entry point for any kind of data serving servlet  In WP the default entry point is the portal servlet  The portal servlet dispatches to ResolutionServices that update the navigational state based on the POC URI POC servlet Lookup handler request URI Extensible lookup handlers compute the URL used to serve the URI URL redirect Portal servlet URI + state Resolution Service Extensible resolution service finds portal page Portal rendering markup delegate Resolution Service Optionall delegates to addition services (e.g. portlets) for initialization state

40 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 40 The process of serving content for a POC URI  The lookup handler resolves a URI to a URL  the POC servlet serves as a well-defined entry point for any kind of data serving servlet  In WP the default entry point is the content handler servlet  The content handler uses extensible DataSourceFactory plug-points and serializes their DataSource objects. POC servlet Lookup handler request URI Extensible lookup handlers compute the URL used to serve the URI URL redirect Content handler servlet URI DataSourceFactory Extensible DS factory creates data sources per URI DataSource Serializer bytes

41 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 41 The process of modifying a POC  Modification operations are only possible on the content handler servlet (i.e. the lookup has to be done manually)  Data Sinks are coupled to URI and HTTP verb (impossible to modify a resource using GET) URI Content handler servlet URI DataSinkFactory Extensible DS factory creates data sinks per URI DataSink bytes content DataSink The Data Sink executes the modifcation operation Serializer bytes DataSource The result of the operation is a Data Source

42 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 42 What the POC framework does for you!  Decodes URLs into URI and parameters  Initializes the portal context required to access portal APIs  Virtual Portal Context  User Context  Handles HTTP specifics  Transfer encoding if requested (GZIP)  Byte range request  Caching headers  Automatic redirects to circumvent the vary-header bug  Mediates between content and representation  Serializes XML, characters, multipart, etc. into byte streams  Content-disposition information

43 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 43 Currently supported serializers  ByteDataSource  Lowest level, just streams bytes  CharDataSource  Streams characters, used for text-based data  XmlDataSource  JAXP based XML data streaming, used e.g. for feeds  MultipartDataSource  Combines multiple data sources into one single multipart stream (e.g. for performance reasons to save requests)  WebdavDataSource (experimental)  Exposes POCs via the WebDAV protocol  All DataSources are fully stream based and will perform independently of the size of the data!

44 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 44 Example: XMLDataSource  Source getSource();  String getContentType();  Date getExpiration();  Date getCreated();  Date getLastModified();  URI getURI();  Map getParameters(); Returns a JAXP Source object (i.e. SAX, DOM or Stream) Mime Type Timestamps to compute the cache headers Identity information

45 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 45 Example: ATOM feed – Portal Navigation Model  /wps/mycontenthandler/!ut/p/nm/oid:wps.portal.root? mode=download&digest=Ijd6SHFqhrFcnWe3Pts88A!! (Status-Line)HTTP/1.1 200 OK ServerWebSphere Application Server/6.1 DateThu, 03 Jul 2008 11:54:16 GMT ExpiresFri, 04 Jul 2008 11:54:16 GMT Cache-Controlprivate, max-age=86400 Last-ModifiedThu, 01 Jan 1970 00:00:00 GMT Content-Locationhttp://wps60.boeblinge...88A!! Content-Typeapplication/atom+xml Content-Encodinggzip Content-Languagede-DE Content-Length523 Accept-Rangesbytes X-Request-DigestIjd6SHFqhrFcnWe3Pts88A!! Caching support Compression (if requested) Fix for the vary-header bugs

46 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 46 Example: ATOM feed – Portal Navigation Model

47 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 47 Caching  HTTP Cache headers are computed automatically based on  Expiration  Last-Modified Date  E-Tag  Identity (Content-Location)  J2EE security context (public vs. private cache)  Content can also be cached server side in the dynacache  The „VARY-header“ bug  The response depends on the request accept-language header and the cookies (e.g. the session cookie!), so the response must contain a VARY header  many browsers do not correctly cache responses that contain such a header (or do not cache at all)  for selected browsers the POC frameworks computes a digest from the request headers and redirects  the URL becomes unique and cacheable /wps/mycontenthandler/!ut/p/nm/oid:wps.portal.root? mode=download&digest=Ijd6SHFqhrFcnWe3Pts88A!!

48 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 48 How to deploy a new POC handler?  Deployment model based on the Eclipse plugin framework Plugin.xml The URI scheme The type of service Deployed using a plugin.xml, e.g. in a WAR file or a shared library. URI matching Service

49 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 49 Convenience APIs that can be used by POC data sources  SAX based ATOM API  Exposes an API to build or parse an ATOM feed via JAVA callbacks  Very fast and scaleable, because no ATOM document is built  Extends the standard JAXP APIs (i.e. compatible with existing JAXP parsers, filters, XSLTs, etc)  Most portal REST feeds are built upon this API  Streaming APIs  Set of APIs to build or parse multipart streams  Very fast and scaleable, no buffering required  Used to handle FORM uploads or to bundle multiple REST feeds into one larger multipart response (for performance reasons)

50 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 50 Convenience APIs that can be used by POC data sources  Server side mashup APIs  Allows to combine multiple data sources into one data source (mashup)  Chain-of-responsability pattern  Transform the content of another data source  All portal APIs

51 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 51 Additional Information and Resources WebSphere Portal – IBM Site http://www-3.ibm.com/software/genservers/portal/ WebSphere Portal Business Solutions Catalog: http://catalog.lotus.com/wps/portal/portal Websphere Portal Developer’s Zone http://www-106.ibm.com/developerworks/websphere/zones/portal/ Product Documentation and WebSphere Portal Wiki http://www-3.ibm.com/software/genservers/portal/library/ http://www-10.lotus.com/ldd/portalwiki.nsf Education http://www-3.ibm.com/software/genservers/portal/education/ WebSphere Portal 6.0 DemoNet http://docs.dfw.ibm.com/wp6/?DDSPageRequest=/

52 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 52 Please take a few minutes to fill out the session survey. Thank you Mark your calendars! 2009 U.S. WebSphere Portal Technical Conference October 12-15, 2009, Sheraton San Diego Hotel and Marina WebSphere Portal Technical Conference U.S. 2008 Session ID:D17 Session:Leveraging the power of HTML pages support and the resource addressability framework in WebSphere Portal v6.1 Presenter(s):Andreas Prokoph (pkp@de.ibm.com)

53 STORY TITLE WebSphere Portal Technical Conference U.S. 2008 53 © IBM Corporation 2008 All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. IBM, the IBM logo, WebSphere, Lotus, Lotus Notes, Domino, Quickplace, Sametime, Workplace and Quickr are trademarks of International Business Machines Corporation in the United States, other countries, or both. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. All references to Renovations Inc. refer to a fictitious company and are used for illustration purposes only.


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