1. Automatic Sync Update Fall, 2012 September, 28, 2012

2. Agenda Welcome Systemwide Contract Overview (ATI) CaptionSync Update (Automatic Sync) Q&A Wrap-up 2

3. CSU Systemwide Contract Previous systemwide contract (2009-2012) was very successful $100,000 savings over 3 years High satisfaction reported in user survey New Contract Process Workgroup formed in Spring RFP Process (requirements, RFP drafting, proposal review, vendor selection) completed in Summer Very few logistical or technical changes from earlier contract 3

4. © 2012 Automatic Sync Technologies Kara Stark kara@automaticsync.com www.automaticsync.com September 28, 2012 CaptionSync Update

5. © 2012 Automatic Sync Technologies Introduction CaptionSync is a web-based service provided by Automatic Sync Technologies (AST) for Transcription and/or Closed Captioning of media files. CaptionSync was initially funded by the US Dept of Education. CaptionSync has over 2000 users across the country In addition to captioning, AST has expertise in workflow automation, video search and navigation, and the use of synchronized interactive media.

6. © 2012 Automatic Sync Technologies Agreement Overview AST has provided services to the CSU System since 2005. In 2008 AST was awarded CSU system-wide agreement. AST was recently awarded agreement again to be the sole chosen provider The system-wide agreement with the CSU provides for: Special pricing (very favorable to CSU customers) Centralized billing of core transcript & caption services System-wide training sessions

7. © 2012 Automatic Sync Technologies Agreement Mechanics Each CSU campus has an “AST Administrator” responsible for overseeing usage of the agreement at their campus. Any CSU member can get their own CaptionSync by applying at: http://www.automaticsync.com/caption/csu_sign_up.php http://www.automaticsync.com/caption/csu_sign_up.php After AST receives an application, an approval from your campus Administrator is automatically requested. As soon as we receive this, the account is created and you will receive an automated notification. Every month, the Administrator receives a summary of all usage of the Agreement for your campus. AST does not directly bill your campus – the CO handles all invoicing from AST and “bills back” all usage to the campuses every 4 months (previously 6 months).

8. © 2012 Automatic Sync Technologies What’s new for CaptionSync?  Video Encoding Services  URL submission capability  Spanish transcript and captioning  Spanish translation services (in Beta)  Production Transcripts  Several new lecture capture integration options. Currently integrate with Echo 360, Mediasite, Panopto, Tegrity.  Online Video Platform integrations options include Brightcove, Ensemble Video and Kaltura  Elluminate Workflow

9. © 2012 Automatic Sync Technologies Video Encoding Services  Submit your.MOV,.M4V or.MP4 video and get back a fully encoded.M4V file. The text track is embedded in the container.  Encoded M4V file is ready to go for use with any player or device that supports iOS devices, including JW Player, Flowplayer, QuickTime, iPad, iPhone, iPod and iTunes.  iOS Devices require encoded caption data. Our encoding services will save you a production step by embedding the files for you. 2  Option available for open-captioning  This service is not part of the CSU agreement, is billed separately.

10. © 2012 Automatic Sync Technologies URL Submission You are now able to submit a URL or list of URLs for captioning We download videos for you, send them for transcription and captioning and email results back to you. Enable this feature automatically by submitting a support ticket requesting this service

11. © 2012 Automatic Sync Technologies URL Submission Continued Need to have it enabled for your account. Just paste in a set of URLs and we take it from there Cannot provide your own transcript this way. URLs must be accessible. (no password protected sites) Tutorials for use at www.automaticsync.com/help www.automaticsync.com/help

12. © 2012 Automatic Sync Technologies Spanish transcription & captioning Submit your Spanish audio and get back Spanish transcript and caption files Service is same price as English, billed as a regular transcript/caption submission Select the language of the audio you submit under the Advanced Settings “language” tab.

13. © 2012 Automatic Sync Technologies Spanish Translation Service (in Beta) Needed when you want captions/subtitles in a language other than the language of the media. AST has a beta program offering English -> Spanish, and Spanish -> English translation. Uses human translators (not machine translation); as with our captioning, we have found a way to do this much cheaper than typical market rates. Will be available through the web UI shortly– need to enable through support ticket.

14. © 2012 Automatic Sync Technologies Production Transcripts Time coded transcripts are full transcripts with periodic timestamp Users can decide resolution of time stamps under Advanced Settings Helpful for Video editors to quickly locate segments of interest, used primarily for:  Video editing  Interviews and panel discussion recordings  Focus group recordings  Depositions

15. © 2012 Automatic Sync Technologies Upload Options Several ways to get content into CaptionSync: 1.Web Submission 2.AST-Link 3.URL List (previously discussed) 4.DVD Transfer 5.Integration API 6.Partner Applications –Lecture Capture (MediaSite, Echo, Panopto) –Video Platforms (BrightCove, Kaltura, Ensemble, ReelSurfer)

16. © 2012 Automatic Sync Technologies AST Link Need to have it enabled for your account. Use BatchID for easier sorting and access to groups of files. Can retrieve results via ASTLink or by web or email or SFTP. MAC version available, uses a droplet for uploading files or batches Tutorials for use at www.automaticsync.com/help www.automaticsync.com/help

17. © 2012 Automatic Sync Technologies AST-Link: Batches There are several benefits to using a Batch ID Results can be obtained as a single zip for the batch: –Via email –Via SFTP –Via web (new) Status section allows you to search by BatchID

18. © 2012 Automatic Sync Technologies Direct Integration  CaptionSync allows direct integration to any application or system.  Simple and secure interface.  Allows content to be aggregated on your side and then automatically submitted to CaptionSync.  Complete documentation and integration assistance available.

19. © 2012 Automatic Sync Technologies Lecture Capture Automation An increasing amount of content is coming from lecture capture systems. Many (but not all) support captioning Some support automated workflows for captioning (Mediasite, Echo360, Panopto, Tegrity). We are adding new partners all the time. With workflow automation, you can select to have an individual lecture, or a whole course captioned with just a checkbox.

20. © 2012 Automatic Sync Technologies Lecture Capture Automation Systems with good CC support also offer Search capabilities.

21. © 2012 Automatic Sync Technologies Elluminate Workflow CaptionSync can now accept Blackboard Collaborate presentations (Elluminate archives) for captioning. You submit a list of Collaborate archives and receive back captioned videos in the M4V video format. The resulting accessible videos can be viewed with captions on any computer or device with iTunes or Quicktime, including mobile devices such as iPods, iPhones, and iPads. Instructors who want to re-use content from Blackboard Collaborate sessions in future classes now have an easy way to create videos that are compliant with accessibility requirements and also usable on a variety of mobile devices. The captioned videos can be used as downloadable content in Blackboard Learn courses, and they are also compatible with iTunes U sites Tutorial on process can be found at: http://www.automaticsync.com/captionsync/resources/how-to-video/40

22. © 2012 Automatic Sync Technologies A Quick Tour of CaptionSync Settings: update your account; change password; enroll keys. Help: documentation, downloads, wiki, Support Request. News: review news items. Caption/Transcribe: submit new jobs, check status, redo jobs. You can change your submission type on left-hand navigation bar. Options include Captioning, Transcription-only and Production Transcript (if your account is enabled). You need to request Transcription-only using support ticket.

23. © 2012 Automatic Sync Technologies What happens after you submit? CaptionSync ingests your media file and extracts the audio portion. Schedules your job for transcription. We produce a transcript of the audio portion of the program. Stenographers are trained to use proper captioning conventions. Divide text into captions, observing guidelines about where to break sentences. System also pays attention to the output formats you requested to conform to constraints on those formats. Synchronize captions to the video timeline. Create output files in the format required by your media. Note that format is dictated by the type of player that the content will be played on, not by the media itself.

24. © 2012 Automatic Sync Technologies But What Caption Files Do I Need? Caption files are usually “side car” files – they are separate from the movie file. In some cases, the caption file needs to be encoded (or injected) into the movie data (iOS devices, Broadcast) There are many different media types; some are associated with a specific player, some are not. Subtle but important distinction: Captioning format is dependent on the Player, not the Media. Players have varying support for captioning, and use different format caption files. Use Open Captioning where support is lacking. All formats AST offers are listed at: http://www.automaticsync.com/captionsync/support/result-formats/ http://www.automaticsync.com/captionsync/support/result-formats/

25. © 2012 Automatic Sync Technologies Improving the End Result Transcriber Notes (Guidance to Transcriber) o Communicate proper names, special terms, etc o Global Account notes are possible (AST must enable) o Batch notes are also possible o No Attachments (yet), but a URL is ok Transcript Review Workflow Option Audio quality o Good audio is critical to success. Result Review option recommended for poor quality audio.

26. © 2012 Automatic Sync Technologies Dealing with Specialized Content Specialized transcriber pools o We can restrict the transcriber pool for any account o We have a special pool for medical content o Other pools can be created o AST needs to enable this for your account (no cost) Math content o Special “Math mode” available for accounts o AST needs to enable this for your account (no cost)

27. © 2012 Automatic Sync Technologies Redos Can be used to: o Change transcript (fix typos) o Add markers (fix timing errors) o Select other/additional output formats o Change formatting characteristics Available for 6 months from original submission, no charge Must use the raw transcript (.txt)

28. © 2012 Automatic Sync Technologies Redos - Screenshot

29. © 2012 Automatic Sync Technologies Additional Services Offered Video encoding Result Review DVD/VHS mail in service Translation Production Transcripts These are all billed direct (not under CSU agreement)

30. © 2012 Automatic Sync Technologies Contact Information Kara Stark (kara@automaticsync.com)kara@automaticsync.com 1-877-AST-SYNC x715 Kevin Erler (kevin@automaticsync.com) 1-877-AST-SYNC x701 www.automaticsync.com

31. © 2012 Automatic Sync Technologies Other Resources Take a look at the CaptionSync “how-to” videos (captioned): http://www.automaticsync.com/help http://www.automaticsync.com/help The Video Programming Accessibility Advisory Committee Wiki page gives updates regarding the committee's activities and meetings.Video Programming Accessibility Advisory Committee Wiki page AST’s Newsletter with ongoing updates on captioning: http://www.automaticsync.com/captionsync/news/newsletter/ http://www.automaticsync.com/captionsync/news/newsletter/ AST’s Blog on captioning-related topics: http://blog.captionsync.com/

32. Closing Thank you for attending Please provide feedback to the ATI (ati@calstate.edu) regarding this webinar or the Automatic Sync contract.ati@calstate.edu 32