1. Introduction to the Senior Corps Knowledge Network Laura Norvig, Online Community Manager, ETR Associates Jayne Cravens, Online Community Manager, Coyote Communications

2. Agenda Introductions Overview of National Service Knowledge Network What is the Senior Corps Knowledge Network? How it works, features, benefits How you can contribute to the success of the Network Questions

3. Introductions flickr.com/photos/jeremywilburn/

4. History / Context ETR providing TTA to CNCS grantees since 1995 Old - Technology trainings - Senior Corps Tech Center - Lending Library Ongoing - Hosting nssctalk - VISTA Campus - Online Learning Center Transitioned - RC Knowledge Network

5. To Get Here Go To: NationalService.Gov/Resources

6. Network Elements Three networks with discussions: Veterans and Military Families Disaster Services Senior Corps Each network includes: Featured resources Discussion Boards Practices and Program Examples Performance measures Shared Documents Calendar Events News Feed

9. Step 1) Click shortcut at the bottom of any page Step 2) Shortcuts show up when you rollover My Account/Shortcuts

15. Benefits of Participation Instant feedback. You have a place to ask questions, brainstorm ideas, seek advice, etc. Talk about what you're doing to peers all at once. No need to wait for a conference to share your best practices (and to get recognized by peers for such!). Learn from others. Again, no need to wait for a conference to hear what others are doing, what's working and what isn't, etc. Find and read profiles of your peers and contact them. Have an ongoing, organized, written record of previous discussions you can refer to anytime.

16. Community Management Wiki For more information on how to effectively participate in an Online Community of Practice / Knowledge Network knowledgenetworks.wikispaces.com/

17. Contact Info Laura Norvig, LauraN@ETR.orgLauraN@ETR.org Jayne Cravens, jc@coyotecommunications.org jc@coyotecommunications.org Knowledge Network: NationalService.Gov/Resources Twitter: @serviceresource Facebook.com/serviceresources