1. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 Luiz Cláudio de Oliveira Pereira National Institute of Metrology, Standardization and Industrial Quality Inmetro - Brazil MARKET SURVEILLANCE ON CONFORMITY ASSESSED PRODUCTS The Brazilian Experience

2. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 NATIONAL INSTITUTE OF METROLOGY, STANDARDIZATION AND INDUSTRIAL QUALITY INMETRO - Brazil

3. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 INMETRO: Founded in 1973 Governmental Institution 1,150 employees 60 laboratories 100,000 m 2 (built area)

4. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 INMETRO’s Activities: Scientific, Industrial and Legal Metrology Focal Point for WTO Agreement on Technical Barriers to Trade; Accreditation of Certification Bodies, Calibration and Testing Laboratories; Conformity Assessment.

5. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 MARKET SURVEILLANCE IN BRAZIL

6. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 Market Surveillance on Ordinary Products and Services

7. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 Market Surveillance on Conformity Assessed Products Conformity Assessment Mechanisms used in the Brazilian System of Conformity Assessment - SBAC:  Certification  Declaration of Conformity by the Supplier  Labeling  Testing  Inspection

8. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 Market Surveillance on Conformity Assessed Products In Brazil, there are two ways to follow up compulsorily conformity assessed products in the market and they both are run by INMETRO:  Inspection (based on the package information checking)  Conformity Verification (based on the product intrinsical analysis)

9. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 Market Surveillance on Conformity Assessed Products It’s executed by police officers through a network of public bodies delegated by Inmetro: Brazilian Network of Legal Metrology and Quality (RBMLQ). The inspection is aimed at verifying whether products available in the market bear the SBAC conformity identification seal.  Inspection:

10. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 Market Surveillance on Conformity Assessed Products  Inspection: RBMLQ

11. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 Market Surveillance on Conformity Assessed Products Definition: It is the verification of the permanence of the conformity of a product to the specified requirements, with the intention of proving the effectiveness of the Conformity Assessment Program, as well as the constant improvement of the Program.  Conformity Verification:

12. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 Market Surveillance on Conformity Assessed Products It means to periodically collect samples of conformity assessed products available in the place of their sale in order to verify whether they maintain the characteristics based upon which they were granted a license to bear the conformity seal. The follow-up in the market, by means of this action, bears a preventive character.  Conformity Verification:

13. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 Market Surveillance on Conformity Assessed Products Priorization of the Family Products to Be Analyzed:  Conformity Verification: Risks that the products offer; Products history on the market (particularly consumers xxxcomplaints and irregularity indicator on inspection activity); Conformity assessment mechanisms.

14. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 Conformity Verification Phases: Conformity Verification Annual Plan SBAC agents meeting (INMETRO, RBMLQ, RBLE, Certification Bodies, Manufacturers) Market Survey by INMETRO RBMLQ collects the products RBLE assays the products INMETRO consolidates the results INMETRO defines the corrective actions within SBAC System Feedback

15. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 RESULTS

16. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 Market Surveillance on Conformity Assessed Products Results about the Inspection: In 2004, the following up about inspection has considered only the number of inspected units and 2006 results are relative to Jan-Aug period.

17. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 Market Surveillance on Conformity Assessed Products Results about the Conformity Verification:

18. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 DIFFICULTIES IN BRAZIL

19. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 Territorial extension; Low practice of demanding claims; High operational character on the Conformity Verification process (hard job force demand).

20. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 IMPROVEMENT OPPORTUNITIES

21. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 To contract private institutions to handle the operational phase that is responsible for the major effort on the process; Market Surveillance done by external agents (sectorial assossiations) - being systematized.

22. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006 FOLLOWING UP PRODUCTS IN THE MARKET CONTRIBUTES TO MEET THE MAIN CONCEPT OF CONFORMITY ASSESSMENT: “TO PROPITIATE SUITABLE DEGREE OF CONFIDENCE IN THE PRODUCT CONFORMITY, BY THE LOWER POSSIBLE COST FOR THE SOCIETY”

23. 4th MARS-Group Meeting on Market Surveillance Bratislava/SK - September 2006  Inmetro’s Home Page: http://www.inmetro.gov.br  Call Center: 0800 285 1818  Consumers Site: www.portaldoconsumidor.gov.br  Questions to Inmetro: pergunte@inmetro.gov.br Contacts of INMETRO