1. ® The 7 Habits of the Highly Effective Capacity Planner Denise P. Kalm CA, Inc. Session 352

2. ®  Why this subject?  What are habits?  The 7  Questions  Conclusion 2December 8, 2009 The 7 Habits Copyright © 2009 CA

3. ® The Way My Mind Works 3December 8, 2009 The 7 Habits Copyright © 2009 CA

4. ® Forgetting Why You Do This Job? 4December 8, 2009 The 7 Habits Copyright © 2009 CA

5. ® 5 “The way we see the problem is the problem.” Stephen Covey

6. ® Our Capacity Planning WorldView 6December 8, 2009 The 7 Habits Copyright © 2009 CA

7. ® Reality 7December 8, 2009 The 7 Habits Copyright © 2009 CA Our Perception ExperiencesExpectationsAssumptions

8. ® 8December 8, 2009 The 7 Habits Copyright © 2009 CA “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Aristotle

9. ® 9December 8, 2009 The 7 Habits Copyright © 2009 CA HABIT SKILL KNOWLEDGE DESIRE

10. ® 10December 8, 2009 The 7 Habits Copyright © 2009 CA To Change Habits

11. ® 11December 8, 2009 The 7 Habits Copyright © 2009 CA “Good habits, which bring our lower passions and appetites under automatic control, leave our natures free to explore the larger experiences of life.” Ralph Sockman

12. ® The 7 Habits Habit 1 – Be Proactive 12December 8, 2009 The 7 Habits Copyright © 2009 CA

13. ® Life Values  Experiential  Creative  Attitudinal 13December 8, 2009 The 7 Habits Copyright © 2009 CA

14. ® The Circles of Your Life 14December 8, 2009 The 7 Habits Copyright © 2009 CA

15. ® The Rules of Habit 1  Learn the business  Expand your circle of influence  Understand how IT serves the business  Plan for the worst 15December 8, 2009 The 7 Habits Copyright © 2009 CA

16. ® The 7 Habits Habit 2 – Begin with the End in Mind 16December 8, 2009 The 7 Habits Copyright © 2009 CA

17. ® Measure Twice, Cut Once 17December 8, 2009 The 7 Habits Copyright © 2009 CA

18. ® Do You Have the Right Goal?  Know when to buy more CPU  Get a bonus for generating a fancy capacity plan  The modeling tool is fun  Because your boss told you to do this 18December 8, 2009 The 7 Habits Copyright © 2009 CA Price Performance

19. ® The 7 Habits Habit 3 – Put First Things First 19December 8, 2009 The 7 Habits Copyright © 2009 CA

20. ® “If you were to do one thing regularly that would have an enormous business or personal impact, what would that be?” Stephen Covey 20December 8, 2009 The 7 Habits Copyright © 2009 CA Why aren’t you doing it?

21. ® Categorize 21December 8, 2009 The 7 Habits Copyright © 2009 CA URGENTNOT URGENT IMPORTANT12 NOT IMPORTANT34

22. ® 1 & 2 Only 22December 8, 2009 The 7 Habits Copyright © 2009 CA Monday Tuesday 8 Task 18 9 Task 29 10 …10 11 11 22 33

23. ® 23December 8, 2009 The 7 Habits Copyright © 2009 CA OR

24. ® Lessons from Habit 3  Define urgency/importance  Prioritize  Schedule  Commit 24December 8, 2009 The 7 Habits Copyright © 2009 CA

25. ® The 7 Habits Habit 4 – Think Win/Win 25December 8, 2009 The 7 Habits Copyright © 2009 CA

26. ® Other Options WIN/LOSE LOSE/WIN LOSE/LOSE WIN/DON’T CARE 26December 8, 2009 The 7 Habits Copyright © 2009 CA

27. ® What Does it Take? 27December 8, 2009 The 7 Habits Copyright © 2009 CA NEEDS OPINIONS VALUES CONCERNS NEEDS OPINIONS VALUES CONCERNS NEEDS OPINIONS VALUES CONCERNS

28. ® Why Should I Care? WIIFM 28December 8, 2009 The 7 Habits Copyright © 2009 CA

29. ® The Real World  Vendor contracts  SLA negotiations  Team work  Your PR 29December 8, 2009 The 7 Habits Copyright © 2009 CA

30. ® Getting to Win/Win  What you both want (not how)  Rules  Resources  Consequences 30December 8, 2009 The 7 Habits Copyright © 2009 CA

31. ® The 7 Habits Habit 5 – Seek First to Understand, Then To Be Understood 31December 8, 2009 The 7 Habits Copyright © 2009 CA

32. ® How Do You Explain What You Are Doing? 32December 8, 2009 The 7 Habits Copyright © 2009 CA FEARS CONCERNS ASSUMPTIONS BELIEFS

33. ® Making it Work – System Migration 33December 8, 2009 The 7 Habits Copyright © 2009 CA OR

34. ® The Greatest Gift 34December 8, 2009 The 7 Habits Copyright © 2009 CA

35. ® The 7 Habits Habit 6 – Synergize 35December 8, 2009 The 7 Habits Copyright © 2009 CA

36. ® Creative Cooperation 36December 8, 2009 The 7 Habits Copyright © 2009 CA

37. ® Characteristics  Openness  All diversity appreciated  Safety  Appreciation  Curiosity  1 + 1 = 4 37December 8, 2009 The 7 Habits Copyright © 2009 CA

38. ® Examples 38December 8, 2009 The 7 Habits Copyright © 2009 CA

39. ® The 7 Habits Habit 7 – Sharpen the Saw – The Principle of Balanced Self-Renewal 39December 8, 2009 The 7 Habits Copyright © 2009 CA

40. ® Can You Still Do An All-Nighter? 40December 8, 2009 The 7 Habits Copyright © 2009 CA

41. ® Renewal 41December 8, 2009 The 7 Habits Copyright © 2009 CA

42. ® 42December 8, 2009 The 7 Habits Copyright © 2009 CA “Sometimes I’ve believed as many as six impossible things before breakfast.” Lewis Carroll Mental

43. ® Other Options  Crosswords  Follow a net trail  Memory games  Visualize  Extend 43December 8, 2009 The 7 Habits Copyright © 2009 CA

44. ® Social/Emotional 44December 8, 2009 The 7 Habits Copyright © 2009 CA

45. ® Physical 45December 8, 2009 The 7 Habits Copyright © 2009 CA

46. ® Spiritual 46December 8, 2009 The 7 Habits Copyright © 2009 CA

47. ® Know When to Refuel 47December 8, 2009 The 7 Habits Copyright © 2009 CA

48. ® 48December 8, 2009 The 7 Habits Copyright © 2009 CA

49. ® Summary 49December 8, 2009 The 7 Habits Copyright © 2009 CA

50. ® 50December 8, 2009 The 7 Habits Copyright © 2009 CA

51. ® 51December 8, 2009 The 7 Habits Copyright © 2009 CA “If one advances confidently in the direction of his dreams, and endeavors to live the life which he has imagined, he will meet with a success unexpected in the common hours.” Henry David Thoreau

52. ® 52December 8, 2009 The 7 Habits Copyright © 2009 CA “The victory of success is half won when one gains the habit of setting goals and achieving them. Even the most tedious chore will become endurable as you parade through each day convinced that every task, no matter how menial or boring, brings you closer to fulfilling your dreams.” Og Mandino

53. ® Contact me: Denise.Kalm@ca.com 53December 8, 2009 The 7 Habits Copyright © 2009 CA