1. REMITTANCES TO ETHIOPIA October 27, 2010

2. Methodology Sample size2,412 interviews with Ethiopian adults Dates of interviews July 14 – September 4, 2010 Margin of error 2 percentage points Language of interviews Amharic 2

3. Regions 3 The survey was conducted in regions that represent 97 percent of the Ethiopian population.

4. DEMOGRAPHICS AND CHARACTERISTICS OF REMITTANCE RECIPIENTS

5. Age 5

6. Gender 6 CensusRemittance Recipients

7. Urban / Rural 7 CensusRemittance Recipients

8. Monthly Household Income Remittance Recipients 8

9. Overall, how do you see your family’s personal economic situation in Ethiopia? Remittance Recipients 9

10. What is your relationship to the person who sends you money? 10

11. Do you own a mobile phone? Remittance Recipients 11

12. THE STATISTICS OF REMITTANCES

13. Do you have any family members or relatives living in another country outside Ethiopia? 13

14. Have any of your family members or relatives living in another country outside Ethiopia ever sent you money? 14 14% of Ethiopian adults are regular remittance recipients

15. In what country does your relative live? Remittance Recipients 15 North America United States Canada Asia / Middle East UAE Israel Lebanon Yemen Saudi Arabia Qatar Australia 40% 35% 5% 30% 23% 3% 2% 1% <1% 3% Europe England Germany Italy Norway Sweden Netherlands France Switzerland Denmark Greece Spain 22% 7% 5% 3% 2% 1% <1% Other Africa Djibouti South Africa Sudan Kenya 5% 2% 1%

16. How frequently does your family member or relative send you money? 16 AVERAGE: 5 TIMES A YEAR

17. How much money – on average – does your family member or relative send to you each time? 17 AVERAGE: US$120

18. Remittances to Ethiopia Adult population (est.)38,500,000 Percent receiving international remittances regularly 14% Adult population receiving international remittances regularly 5,400,000 Frequency of remittances5 times a year Average remittance receivedUS$120 Total amount per yearUS$3.2 billion 18

19. THE REMITTANCE PROCESS

20. How do you receive this money? 20

21. How satisfied are you with the services of your bank or remittance company? 21

22. Overall, how do you have a positive or negative opinion of the banks in Ethiopia? 22

23. RELATIONSHIP WITH REMITTANCE SENDERS

24. Did you make arrangements with this family member – that he or she would send you money – before he or she left Ethiopia? 24

25. Which of the following best describes the main reason your relative who sends you money left Ethiopia?  To find a better job85%  To go to school10%  For some other reason3%  No answer2% 25

26. How often do you communicate with this family member or relative – the one that sends you money? 26

27. For how many years has this family member or relative been sending you money? 27

28. IMPACT OF INTERNATIONAL REMITTANCES

29. Overall, how many people benefit from the money you receive from your family member or relative?  120%  221%  324%  416%  511%  63%  73%  8 or more2% 29

30. Approximately what portion of the money you receive do you spend on daily expenses such as food, clothes, housing, utilities and medicine? 30

31. Other than daily expenses, what do you use this money for? 31

32. Interest in Financial Products “Very interested” answers only 32 Savings account79% Business loans71% University education loans69% Home mortgage60% Health or life insurance56%

33. INTERNAL REMITTANCES

34. Have any of your family members or relatives living in another part of Ethiopia ever sent you money? 34

35. How much money – on average – does your family member or relative send to you each time? 35

36. How do you receive this money? 36