1. Hey Coach ! (Effective Coaching Skills for Project Managers) Presented by: John Kaman of John Kaman & Associates © 2002 John Kaman & Associates, Ltd.

2. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Agenda What is Coaching ? How to Coach Benefits of Coaching Questions

3. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net An effective P.M. knows how to: Lead Manage Mentor Coach

4. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Leadership Leadership is about creating a world team to which people want to belong. Gilles Pajou It’s about: vision, mission, goals and creating the environment

5. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Managing Managing is doing the things right, it’s getting things done through others. Peter Drucker It is making sure the day to day tasks and details get done.

6. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Mentoring Mentoring is imparting knowledge and know how in a caring environment, i.e., the leader as teacher. Peter Koestenbaum

7. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Coaching Coaching can be defined as the facilitation of mobility. It is the art of creating an environment, through conversation that facilitates a process by which a person can move toward their desired goals in a fulfilling manner. W. Timothy Gallwey ……The coach is not the problem solver.

8. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Telling Listening Asking Questions Focus

9. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net How to coach: Coaching is about: Being in Rapport Listening Asking Powerful Questions Using Powerful Language Dancing in the Moment Holding People Accountable

10. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Rapport It’s about the other person…it’s not about you Develop rapport by asking questions about the other person….entering their world. “Walk a mile in their moccasins”

11. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Listening Listening for meaning We can listen at 500 wpm, people can speak at 200 wpm. Internal dialog will make it impossible to listen.

12. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Use Silence…… & l i s t e n -------------------------------

13. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Powerful Questions (open ended) ….A sample: What do you want ? What do you propose to do ? How will this be a benefit to the project ? Think about somebody you know who has..? Has there ever been a time when…?

14. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Opened Ended vs Closed Questions… Open Ended typically begin with: What, When, Where, How… etc. Closed Questions typically begin with: Do, Can, Will…etc.

15. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Telling or asking closed ended questions saves people from having to think. Asking open ended questions causes them to think for themselves. Coaching questions compel attention for an answer, focuses attention for precision and creates a feedback loop. Instructing does none of these. John Whitmore

16. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Power of language Powerful Words: Yes No I don’t know AndI will / I won’t Choose Ineffective Words Maybe Hopefully We’ll see But Have to Should

17. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Exercise Yes and what I like about your idea is….. and………….(add your own new idea)

18. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Dancing in the moment Using your intuition Being OK with not having an answer or come back. Being in the present moment.

19. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Benefits of Good Coaching Increased: Awareness Responsibility Learning Improved Performance

20. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Project Manager as Coach… Helps the Person Being Coached: Discover His/Her Own Answers Develop His/Her Plans Take Ownership & Be Accountable Improve Follow-through Reach Their Desired Outcomes

21. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Tips….Project Manager as Coach Ask open ended questions and be willing to wait for the answer ….(use silence)  Listen for the message that is being sent, and the message beneath the message. (it is not about you, it is about the other person).  Learn to trust your intuition.  Project Management is a team effort so use “we”, or the “team”, not “I”.

22. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Questions ??

23. © 2002 Copyright John Kaman & Associates coachjk@earthlink.net Thank You John Kaman Visit our web site: www.pmascoach.com to find out more about our 2 day course: “Project Manager as Coach™” or contact us at (612) 926-5566