1. © Bestoutcome Limited 2015 11 Mike Pryor 25 th March 2015 Change Overload (and how to avoid it)

2. © Bestoutcome Limited 2015 22 Senior Executive Our web site went down yesterday and I need you to drop everything and get it fixed so it doesn’t go down again How often does this happen to you ? Team Project Manager Ok, but what about the other important stuff you’ve asked me to do ? Leave that for now. Get the web site fixed OK team, new plans (again!) Yippee !!

3. © Bestoutcome Limited 2015 33 Senior Executive Great work on the web site yesterday. Now, I’ve just seen this great tool which our competitors use and I need you guys to investigate it immediately. The next day Project Manager !!**## Oh, OK By the way, how’s the other stuff going ? Change (Request) overload Team

4. © Bestoutcome Limited 2015 44 Change bandwidth How much change can one person absorb ? Personal change (buying a new house, a new child, engagement) Business change (store re-fit, new recruits, office move) Macro change (new legislation, elections)

5. © Bestoutcome Limited 2015 55 Three tensions in all organisations Corporate Strategy Run the Business Change the Business Change bandwidth

6. © Bestoutcome Limited 2015 66 Avoiding Change Overload 1.Get visibility of what’s going on o Running the business o Changing the business : active and committed projects 2.Build a heat-map of change o Level of change on people o High impact areas 3.Outcome-Driven prioritisation o New ideas, service requests o Gateway process 4.Readiness for change ? o People readiness o Technical readiness 5.Communicate, communicate, communicate o Tell your stakeholders what you’re doing o Listen to what they say Change Overload is costly

7. © Bestoutcome Limited 2015 77 Key 1 : visibility of the entire portfolio of work In-flight initiatives Proposed and committed initiatives Running the business

8. © Bestoutcome Limited 2015 88 Key 2 : heat-maps – measuring the change ABC CE Reduce the heat (bandwidth exceeded): load balancing re-prioritising Stakeholder heat- maps also useful

9. © Bestoutcome Limited 2015 99 Key 3 : Outcome-Driven prioritisation You don’t get into the ‘hopper’ without a valuable idea or request You don’t continue unless the business case is valid and the work is doable Focus on the outcomes, not the outputs New Idea Change Request Gateways

10. © Bestoutcome Limited 2015 10 Key 4 : readiness for change Is the organisation ready for the change Are your people ready for the change ? Are your new processes ready to be implemented ? Is your new technology ready to be implemented ? Ask all these questions before pressing the button Come and take the Change Challenge on stand 40

11. © Bestoutcome Limited 2015 11 Key 5 : communicate, communicate, communicate Establish your Drumbeat reporting Remember that communication is two way : 1.From the communicator to the recipient 2.Feedback from recipient that the message has arrived

12. © Bestoutcome Limited 2015 12 Programme and project consultants, helping you deliver successful change Portfolio/Programme/Project Office (PMO): setup and management Programme and Project initiation and best practices Interim and permanent resourcing PM3 is our flagship solution, a Programme and Portfolio Management tool “developed by practitioners for practitioners” PM3time is our timesheet solution, which can be integrated with PM3 Programme management Apps – come and take the Change Challenge Services Solutions Customers About Bestoutcome Stand 40

13. © Bestoutcome Limited 2015 13 Questions? Stand 40 www.bestoutcome.com