1. SOCIAL DEVELOPMENT | www.worldbank.org/socialdevelopment Overview of Demand For Good Governance (“DFGG”) and its relevance for Bank operations Asli Gurkan, Governance Specialist, Social Development Department Maria Poli, Governance Specialist (ETC), LCSSO

2. Actions and mechanisms that enable citizens to hold service providers accountable and make them responsive to their needs. What is Demand for Good Governance (DFGG)? 2 DFGG promotes transparency, accountability and participation…..

3. Importance of DFGG in World Bank operations  Operational requirement DFGG central to investment lending reform and access to information policy  Integral part of GAC strategy: Principle #5 : WB Projects must increase engagement with multiple stakeholders through TAP (Transparency, Accountability, Participation) measures  Risk assessment and mitigation mechanism Systematic feedback from beneficiaries can help identify and mitigate risks early on ( eg. misuse of funds, delays in construction, inefficient contractors etc.) Help decrease Inspection Panel cases by making World Bank more accountable to the beneficiaries at the outset  Vehicle for Better Sustainability and Results Citizen participation creates ownership and increases the likelihood for sustainability Third party monitoring increases pressure for results ( independent review of compliance processes ); particularly in use in projects with results based financing

4. Transparency/ Information Transparency/ Information Accountability Participation Information Disclosure Disclosure of project documentation (project websites, info shop, operational portals,) Right to Information Acts Citizen charters Demystification and Dissemination Community radio programming Community awareness-building campaigns Grievance Redress Mechanisms Formal measures: Ombudsman, local courts, appeals committee, complaints office Informal measures: citizen grievance committees, hotlines, complaints handling boxed Beneficiary/multi- stakeholder involvement in design and Implementation Multi-stakeholder committees Participatory planning and budgeting Structured consultation processes Community-driven development Third Party Monitoring Integrity pacts/social contracts Local oversight committees Participatory expenditure tracking community score cards, citizen report cards consumer satisfaction surveys Social audits DFGG Tools Under Transparency, Accountability, Participation (TAP) Framework

5. Examples of DFGG Tools Purpose Local level Sector or national level Policies/plansParticipatory needs assessment, participatory planning, town meetings Participatory policy-making, public consultations Public revenuesPublic posting/dissemination of local revenues/transfers Monitoring of public revenues (e.g. “publish what you pay”) Government budgets Participatory budgetingIndependent budget analysis Public expenditures Public reporting of expenditures Participatory expenditure tracking Citizen feedback on services Community Scorecards, Citizen Report cards, social audits Citizen Report Cards Public oversightCitizen oversight committees, citizen juries Ombudsman, integrity pacts, citizen charters Examples of DFGG Tools

6. Operationalizing “DFGG” in Transport Key Objectives Improved service access, coverage, quality and user satisfaction Mitigated fiduciary risks at both project/sector level 3 Guiding Principles To increase transparency To promote performance accountability To empower stakeholders to participate in and monitor service delivery

7. Operationalizing “DFGG” in Transport No new policies & procedures GAC integrated as part of normal project processes OPCS guidance Measures addressing TAP across Project’s procedures & components Required BP/OPs Not mandatory but reinforce required measures & dictated by Project’s needs Good Practice

8. DFGG integrated into Required BP/OPs (I)

9. DFGG integrated into Required BP/OPs (II)

10. DFGG integrated into Required BP/OPs (III)

11. (Required) TAP Measures & Mechanisms Transparency & Access to Information Provide the public with information about the Project at different points throughout its duration  Operations Portal  Procurement-related websites, national newspapers  Public spaces with ease of access for affected groups Accountability Ensure funds are used for intended purposes & Project achieves expected results  Operations Portal  Financial & technical audits  Surveys to measure impact on users ParticipationConsult with affected groups when safeguards triggered  Participatory techniques to consult Project-affected groups & elaborate IR, IP and Environmental action plans

12. (Good Practice) TAP Measures & Mechanisms: Transparency

13. (Good Practice) TAP Measures & Mechanisms: Accountability

14. (Good Practice) TAP Measures & Mechanisms: Participation

15. Available DFGG Resources BBL speaker series DFGG Community of Practice Sectoral Learning Modules and Clinics How-to Learning Notes and Case studies Reference Resource and Indicator Databases Websites DFGG Decision tree (upcoming) DFGG Core Course (upcoming) 15 More information is available on our brochure…

16. DFGG Resource Database: http://dfggdb Searchable by “tools keyword, thematic area, country/region, Type of resource (report/TOR/case-studies/manuels/ppts. etc.)

17. DFGG site under GAC knowledge platform: http://gacknowledge.worldbank.org/dfgg

18. Resources DFGG-BBL Series  Book Launch: Scaling up Community Driven Development (CDD): Lessons, challenges and experiences //February 10, || 09:00 - 11:30 am  BBL: Citizen Service Centers: Enhancing Access, Improving Service Delivery and Reducing Corruption //Tuesday, March 8, 12:30 – 2.00 pm DFGG Clinics/ Courses  DFGG Core Course (March 21-25)  Half day clinic on complaints handling mechanisms 18 Quick, on demand advice & operational support:  SDV-DFGG Team (anchor) Helene Grandvoinnet, Team Leader  LCR Social Development-DFGG Team Maninder Gill, Sector Manager, LCSSO Quick, on demand advice & operational support:  SDV-DFGG Team (anchor) Helene Grandvoinnet, Team Leader  LCR Social Development-DFGG Team Maninder Gill, Sector Manager, LCSSO To join the DFGG Community of Practice- click on the button included in our team’s BBL invitations or send an email to agurkan@worldbank.org or skarakas@worldbank.org agurkan@worldbank.org skarakas@worldbank.org To join the DFGG Community of Practice- click on the button included in our team’s BBL invitations or send an email to agurkan@worldbank.org or skarakas@worldbank.org agurkan@worldbank.org skarakas@worldbank.org