1. Solutions Summit 2014 Credit Card Reconciliation Teresa Wood and Carmen Scott

2. Chesapeake System Solutions, Inc. Proprietary and Confidential Overview Is a project to reconcile credit card activity on T-Recs Enterprise in your future? Then this session is essential. Led by both Chesapeake Implementation Specialists and T-Recs users who have been through this experience, this session will cover what you need to know including: Reconciling up to four different data sources (GL/POS/Processor/Bank) Detail versus summary reconciliations PCI compliance Enforcing service level agreements with your processor Common matching approaches Disputed charge tracking

3. Chesapeake System Solutions, Inc. Proprietary and Confidential Objectives: The attendee should be able to identify the key areas of consideration when implementing credit card reconciliations in TRECS. The attendee will be able to create a high level mapping of their desired credit card process The attendee will be able to define key matching criteria for their desired credit card process

4. Chesapeake System Solutions, Inc. Proprietary and Confidential Reconciling Four Sources-The Model

5. Chesapeake System Solutions, Inc. Proprietary and Confidential Detail vs Summary Summary Reconciliation Facts: Daily summarization of activity matched to settlement. Less transactions in the database Card errors must be resolved using vendor reports Daily settlement timing more difficult to isolate and resolve

6. Chesapeake System Solutions, Inc. Proprietary and Confidential Detail vs Summary Detailed Reconciliation Facts: Transactional level matching means large volumes of transactions in the database Allows for quicker resolution of card errors at the customer level Settlement timing problems can be mitigated with this approach

7. Chesapeake System Solutions, Inc. Proprietary and Confidential PCI Compliance: In T-Recs you can: Protect Customer Credit Card Data -Protecting Stored Data in T-Recs with Field Level Encryption -Matching on Encrypted Fields -Controlling Access to Encrypted Fields T-Recs allows you to: Implement Strong Access Control Measures -Unique User ID’s -Operational Structures -Reconciliation Work Flow

8. Chesapeake System Solutions, Inc. Proprietary and Confidential Working with your Processors -Data needs for T-Recs

9. Chesapeake System Solutions, Inc. Proprietary and Confidential Working with your Processors -Settlement timing considerations- Can everyone get in sync?

10. Chesapeake System Solutions, Inc. Proprietary and Confidential Working with your Processors Establishing reporting Service Level Agreements

11. Chesapeake System Solutions, Inc. Proprietary and Confidential Matching Approaches Data Normalization…

12. Chesapeake System Solutions, Inc. Proprietary and Confidential Matching Approaches -One to One matching -One to Many Matching

13. Chesapeake System Solutions, Inc. Proprietary and Confidential Tracking those Disputes Open those cases Send those emails

14. Lessons Learned: Tips from a seasoned user! Questions for Carmen Scott

15. Thank You!