1. WELCOME… TO THE FUTURE! KEITH POLLARD, CEO Intuition Communication

2. OUR SPONSORS: THANK YOU!

3. TIMES HAVE CHANGED

4. A TIME OF CHANGE IN PRIVATE HEALTHCARE

5. DEMAND FOR PRIVATE HEALTHCARE Source: Laing & Buisson

6. SUPPLY OF CONSULTANTS Source: Department of Health

7. THE MEDICAL TOURISM GOLD RUSH Bulgaria Croatia Cyprus Czech Republic Estonia Germany Greece Hungary Latvia Lithuania Malta Poland Portugal Romania Slovakia Spain Caymans Dominican R India Iran Israel Jamaica Jordan Korea Malaysia Mexico Philippines South Africa Thailand Turkey UAE USA

8. TIMES ARE CHANGING

9. 28% of patients already knew which private consultant they wanted to see 40% had some knowledge of which private consultant they wanted to see 55% of GPs typically suggest 2 or more private consultants PATIENT CHOICE

10. HAS HARLEY STREET CHANGED WITH THE TIMES? WHERE ARE WE NOW? WHERE DO WE WANT TO BE? AND… HOW ARE WE GOING TO GET THERE?

11. POSSIBLE QUESTIONS FOR SUE TO POSE (CHECK WHAT SUE THINKS)

12. WHAT DOES THE FUTURE OF HARLEY STREET LOOK LIKE TO YOU? Response 1: It’s looking bright Response 2: We haven’t exploited its potential Response 3: We’re doing OK. Why change? Response 4: It’s past its sell-by date

13. WHAT DOES HARLEY STREET MEAN TO YOU? Response 1: The place you go to find the best doctors, dentists and healthcare professionals Response 2: The place you go to find the most expensive doctors, dentists and healthcare professionals Response 3: The place you go to find the latest techniques in treatment and medical services Response 4: The place you go for cosmetic surgery