1. Strategic Planning Breakthrough for Quality Jim Creiman April 13, 2010

2. 2 ND CLASS TICKET FROM: HERE DESTINATION: NOWHERE

3.  It is not the strongest that survive, nor the most intelligent, but the one most responsive to change. - Charles Darwin

4. Problem: Top Executives don’t speak the ‘Quality’ language We want to explain ‘Quality helps the Company’ Is Quality doing what it should to help the Company?

5. Problem: Top Executives don’t speak the ‘Quality’ language Want to explain ‘Quality helps the Company’ Is Quality doing what it should to help the Company? Possible Solutions: Hire Translation Services Prepare a 15-second “elevator” speech Align Quality activities with Company Objectives

6. Company Objectives  Increase Sales Revenue  Increase Operating Profit Aligning Quality Activities with Company Objectives Quality Activities  Control of Defectives  Process Control  Problem Solving  Continuous Improvement

7. Company Objectives  Increase Sales Revenue  Increase Operating Profit Aligning Quality Activities with Company Objectives Quality Activities  Control of Defectives  Process Control  Problem Solving  Continuous Improvement ?

8. Company Objectives  Increase Sales Revenue  Increase Operating Profit Aligning Quality Activities with Company Objectives Quality Activities  Control of Defectives  Process Control  Problem Solving  Continuous Improvement Proposed Solution: X-Matrix ?

9.  Variant of the Matrix Diagram Tool in Quality Toolbox Compares 2 pairs of lists X-Matrix

10.  Variant of the Matrix Diagram Tool in Quality Toolbox Compares 2 pairs of lists  Often Referred to Hoshin X-Matrix Commonly used in Hoshin Kanri, or Hoshin Planning Based on Plan-Do-Check-Act Cycle Displays relationships between cascading levels of objectives X-Matrix

11. X-Matrix Tool

12. FMEA Example of X-Matrix Fluid Tank Filling System Source: Willy Vandenbrande, Preventive Process Control and the Learning Organization, 2002

13. X-Matrix for Strategic Planning Source: Jd Marhevko, ASQ Quality Management Forum, Fall 2007

14. X-Matrix Format for Planning Source: Jd Marhevko, ASQ World Conference on Quality and Improvement, May 5-7, 2008

15. Strategic Planning X-Matrix Example Source: Jd Marhevko, ASQ World Conference on Quality and Improvement, May 5-7, 2008

16. X-Matrix Summary Source: Jd Marhevko, ASQ World Conference on Quality and Improvement, May 5-7, 2008

17. X-Matrix Worksheet

18. Strategic Planning Example

19. Define Initiatives

21. Link Objectives and Initiatives

22. Identify Quality Activities

23. Define Quality Activities

24. Define Success Metrics

27. Identify Resources

28. Other Initiative(s)

29. Complete Plan

30.  Benefits Helps organizations focus on shared goals Communicates goals Communicates plans to achieve goals Helps obtain commitment and accountability X-Matrix Benefits and Limitations

31.  Benefits Helps organizations focus on shared goals Communicates goals Communicates plans to achieve goals Helps obtain commitment and accountability  Limitations Can be large & complex Less valuable if delivered from ‘above’ Garbage in, Garbage out X-Matrix Benefits and Limitations

32. ASQ Section Strategic Plan

35. Questions ?