1. Success in the Workplace
Chapter 12

2. Objective
Describe personal qualities that indicate a desire to succeed on the job.
Explain guidelines for understanding one’s role as an employee.
Demonstrate how to handle workplace situations with an appropriate attitude.
Identify ways to prepare for a performance evaluation.
Describe strategies that can improve an employee’s chance of advancement.
Discuss guidelines for leaving a job.

3. Key Terms Work ethic Initiative Flexibility Workplace culture
Constructive criticism
Continuing education
Mentor

4. What Employers Look For
Responsibility – arrive to work on time, follow directions, obey rules, use resources wisely
Work Ethic – have an obligation to work hard and to complete tasks efficiently
Professionalism – being loyal to the company, using appropriate language and attitude
Honesty – don’t lie, or steal
Flexibility – be willing to adapt to changes in the work environment.

5. Customer Service
Has there been a time when you were treated rudely while purchasing something?
How did it make you feel?
Did you tell anyone?
Would you go back to that store?

6. Your Role Within the Company
What are your responsibilities?
Who is your immediate supervisor?
Who are your co-workers?
Whom do you ask if you have a problem?
Workplace culture – based on the attitudes, behavior, habits, and expectations of the company‘s owners and employees.

7. What is Workplace Culture?
Who is currently working?
What is it like at your job?
How did you learn about the how the company works?

8. Your Role as a Company Representative
Your appearance is important.
Your attitude and appearance reflect of the company that you work for.
Be sure that you project a positive image when representing the company.
Language is also important
Your friends and family will judge the company by how you talk about it outside of work.

9. The Importance of Attitude
Show enthusiasm
Handle problems positively
Handle pressure
Deal with mistakes
Responding to criticism
Handle success and disappointments

10. Showing Enthusiasm Take pleasure in your work. Work well with others.
Be upbeat.

11. Handling Problems Positively
Keep a positive attitude
Have a “can do” attitude
Be able to problem solve and think quick on your feet

12. Handling Pressure There will always be some type of pressure at work
Plan ahead
Stay calm
If you need help ask someone

13. Handling Mistakes
We all make mistakes. Own up to it and fix it if possible.
Take responsibility for your actions.

14. Responding to Criticism
Constructive criticism – feedback that suggests ways you can learn and improve.
People criticize you to make your job better.
Focus on the positive and come up with ways to improve.

15. Handling Successes and Disappointments
You will receive disappointments and successes all the time.
Be humble when successful, others will be disappointment.
Don’t let your emotions rule, be mature.

16. FISH Philosophy
Be There
Play
Make their day
Choose your attitude

17. Tips for Success Tracking Workplace Achievements
Projects you worked on
Responsibilities on each project
New skills you acquire
Technology you used
Achievements that you would like to bring to your supervisor’s attention

18. Evaluating Your Performance
You will receive a performance evaluation when you work.
Companies use these evaluations to recognize employees achievements and ways to improve their skills.
They are important for performance evaluations and future success.
Take seriously the advice you are given.
You might have to explain your strengths and weaknesses and ways that you may improve them.

19. Advancing on the Job Opportunities to grow Mentoring
Gain more skills and take on more responsibility
Continuing education – going back to school to get more education. Some colleges have special programs for working adults.
Mentoring
Mentor – someone within the company who acts as a teacher and a guide.
Guide you through what is expected of you in the workplace and can answer questions.

20. Advancing on the Job Leadership in the workplace
Demonstrate you have leadership qualities by making decisions, problem solve, and managing resources.

21. Changing Jobs You will not work for the same company your entire life.
You will likely change jobs due factors such as
Dissatisfaction
Downsizing and layoffs
More responsibility and more money someplace else
When you plan on leaving, hand in your notice at least two weeks prior to leaving.
Leave on good terms, you may return to this place of business, or want a reference down the road.