1. Presentation 06/03/13 Graham Burns, Regional Director, Cpl Am I going to make a difference?

2. Today’s Agenda Introduction. Real Jobs in the Midwest. Your CV & The Interview. Good news Stories. Q&A.

3. Introduction Who I am? What I want to Achieve tonight? Some Practical Situations Your Profile....What do Other people Think of You?

4. Real Jobs In Midwest Where we have come from…. Signs of a recovery?? Today; Start up companies & Expanding Companies

5. Limerick Companies growing…

6. Am I going to make a difference?

7. Your CV & The Interview Contact Details Profile Career & Achievements Education & Training Other Skills & Interests Career Objectives References

8. Your CV & The Interview  “ I did not have time to write you a short letter so I wrote you a long one”  Most CV’s are a First Draft  If a recruiter does not understand your CV or does not like the layout – its your fault 92%

9. Your CV & The Interview Biographical Key Words Complexity What does an employer want to see Begin with the end in mind Can someone out side your industry understand your CV

10. Your CV & The Interview Managed a team of 6 people Organised budgets and targets for the group Recruited and interviewed staff Motivated and built morale Responsive to customer queries and issues

11. Your CV & The Interview Managed a team of 6 people The team could not stand me!! Organised budgets and targets for the group Always got the numbers wrong!! Recruited and interviewed staff The reason everyone left!! Motivated and built morale Was very political!! Responsive to customer queries and issues All calls went to Voicemail!!

12. Your CV & The Interview

13. First Impression – Eye Contact

14. Your CV & The Interview First Impression – Dress Sense

15. Your CV & The Interview First Impression - Smile…

16. Your CV & The Interview Maximising your impact at interview Can you do the Job? Do you want the Job? Do we like you?

17. Making That Difference Some Practical Examples.... You work as part of a Customer Service Team, and have responsibility for dealing with a key customer, across a number of different divisions of your own company. Divisions. You have noted mistakes coming through on the deliveries from various divisions and having mentioned them to colleagues via email, they still continue. What approach do you take?

18. Making That Difference Some Practical Examples.... You work in a plumbing supplies company. Your customer calls and they are very annoyed about an invoice they have received. They are blaming you. You are nearly sure that you filled in everything correctly on your system. What do you do?

19. The STAR S ituation T ask A ction R esult

20. Good News Story 1 Previous Position: Self Employed (Dog Grooming Business) Job Obtained: Car Park Administrator (Dublin Airport Authority, DAA). How? Accepted a short term Administration role, which led to the above. Transferable Skills: Interpersonal, Up-to-date PC Skills, Interview preparation including a thorough understanding of role.

21. Good News Story 2 Previous Position: Graphic Designer Job Obtained: European Sales Executive (ZAGG) How? Industry Sector. Transferable Skills: Interpersonal, passion for this industry, willingness to travel. Product Knowledge.

22. Good News Story 3 Previous Position: Tour Manager (Travel Company) Job Obtained: Associate Client Services Representative (Glass Lewis) How? Personal interest in the Financial Sector Transferable Skills: General Knowledge of the Financial Services Sector, Excellent PC Skills, Thorough Understanding of Position, Interview Preparation.

23. Johari’s Window......

24. Able Idealistic Accepting Kind Adaptable Ingenious Bold Intelligent Brave Introverted Calm Smart Caring Knowledge Cheerful Logical Clever Loving Complex Mature Confident Happy Dependable Helpful Dignified Modest Energetic Nervous ExtrovertedIndependent Friendly Observant Giving Organised PatientPowerful ProudQuiet ReflectiveRelaxed ReligiousSearching ShySilly Self-assertiveTense Self-consciousWarm SentimentalWise SpontaneousWitty SympatheticSensible ResponsiveTrustworthy

25. Thank You for your time...... Name: Graham Burns Email: graham.burns@cpl.ie Phone: 061 - 208655 Website: www.cpl.ie

26. CPL - Core Values