1. USC Professional Development Overview of Programs and Services November 28, 2006

2. Trends Globalization Technology Demographic Shifts Escalating Change Key forces transforming the world in which we live:

3. The New Workplace Decentralized decision-making “Flatter” organizational structures “Meaning” of work Self-managed work teams Increased diversity Focus on continuous learning and development How to engage employees?

4. Why We Need to Continuously Learn Necessary job skills constantly change Adaptability and flexibility Continuous process improvement Speed of change requires leadership at all levels of the organization Communication, communication

5. Multi-Skilled Specialist Teamwork Strategic Planning Technical Skills BudgetLeadership

6. PD – What We Do Professional Development offers a variety of performance Improvement programs for USC staff and faculty, designed to enhance the effectiveness of an individual, department or academic unit.

7. What We Offer … Specialized Programs and Services Certificate Programs Professional Development Workshops Customized Workshops Performance Improvement Consulting

8. Specialized Programs and Services Harassment Awareness Training Executive Leadership Development New Employee Orientation Academic Leadership and Development

9. Certificate Programs Human Resource Management Management Professional Business Writing Professional Office Administration Project Management Supervision

10. Professional Development Workshops Leadership/Supervision/Communication Computer Skills Business Writing Customized Workshops FISH: Catch the Energy, Release the Potential Everyday Creativity Whale Done! The Power of Positive Relationships

11. What is Performance Improvement Consulting? We partner with you to uncover roadblocks to optimal employee performance. We tailor appropriate solutions designed to improve both individual and departmental effectiveness.

12. Why Performance Consulting? Action/Solution focused Full-service program Focus on your needs Follow-up reinforcement support Integration of efforts Professional development becomes strategic

13. Intervention Strategies zRetreat Facilitation zTeam Building zConflict Management and Resolution zLeadership Development zDiversity Training zCoaching zStrategic Planning zChange Management zResource Referrals zShared Best Practices

14. Partial Client List FMS TrojanServices ISD ISI USC Care Norris Cancer Center Center for Early Childhood Development Keck School of Medicine Institute of Genetic Medicine Alumni Association School of Dentistry School of Engineering Rossier School of Education Marshall School of Business School of Pharmacy Annenberg School of Communication External Relations American Language Institute

15. What’s in it for you? An energized, committed workforce Enhanced collaboration and teamwork Increased efficiency Increased productivity Improved business results

16. “In times of drastic change it is the learners who inherit the future.” - Eric Hoffer

17. Information Professional Development Website: http://capsnet.usc.edu/ProfessionalDevelop ment Phone: 213-740-5885 Email: PDregistration@caps.usc.edu