2. Share With Your Partner One positive experience you have had as a consumer.

3. Ways to Solve Consumer Problems  Contact the Merchant by Phone  Write a Letter/Email of Complaint  Mediation & Arbitration – define page 47  Legal Action Small Claims Court –less than $4000 in Kansas; you represent yourself Lawsuit – file lawsuit using a lawyer ○ New Car Smell Class Action Suit – lawsuit on behalf of a group of people Page 47-49

4. Group Activity Advantages & Disadvantages of Each Way that can be used to Solve Consumer Problems

5. Examples of Class Actions  Ipad http://www.computerworld.com/s/article/9209340/Judge_tosses_iPad_overheating _lawsuit http://www.computerworld.com/s/article/9209340/Judge_tosses_iPad_overheating _lawsuit  Tyson Chicken http://consumerist.com/2010/01/tyson-chicken-settles-class-action-suit-will-pay-44- million-to-consumers.html http://consumerist.com/2010/01/tyson-chicken-settles-class-action-suit-will-pay-44- million-to-consumers.html  Capn Crunchberries http://consumerist.com/2009/06/alert-crunchberries-are-not-real-berries.html  Happy Meals http://consumerist.com/2010/12/cspi-makes-good-on-threat-to-sue-mcdonalds-over- happy-meals.html http://consumerist.com/2010/12/cspi-makes-good-on-threat-to-sue-mcdonalds-over- happy-meals.html  Fruit Roll Ups http://consumerist.com/2011/10/class-action-lawsuit-claims-fruit-roll-ups-are-unhealthy- contain-little-fruit.html http://consumerist.com/2011/10/class-action-lawsuit-claims-fruit-roll-ups-are-unhealthy- contain-little-fruit.html

6. Taco Bell Seasoned Beef  Class action lawsuit filed then withdrawn Quality of Beef http://www.tacobell.com/beefquality http://www.tacobell.com/beefquality What are the ingredients? http://www.tacobell.com/BeefIngredientFAQs http://www.tacobell.com/BeefIngredientFAQs

7. Video – Top 5 Consumer Complaints http://www.youtube.com/watch?v=UlYGct3mbJs http://www.youtube.com/watch?v=UlYGct3mbJs

8. Sources of Consumer Help  Read the page about sources of consumer help  In groups one member reads the scenario to the others then determine which sources of consumer help could be used

9. Today’s Activity Two Paragraph Summary Write a one paragraph (5 sentences) summary of a consumer incident that left you dissatisfied. Write a second paragraph describing how you handled the consumer problem or how you would do things differently to handle the problem if a similar incident occurred again