1. CIVILIAN SECRETARIAT FOR POLICE Assessing and monitoring the ability of the SAPS to handle complaints CSP Presentation to the Portfolio Committee of Police - 09 September 2014

2. CIVILIAN SECRETARIAT FOR POLICE Presentation Outline Background Readiness Assessment of Provincial Secretariats Complaints Dialogue Establishment of a Complaints Management Reference Group Assessment of SAPS Complaints Management Mechanism: Provincial Inspectorates Focus Group Discussions Assessment of SAPS Complaints Management Mechanism: Provincial Inspectorate Survey Complaints Management Business Process Mapping CSP Complaints Handling 2 Compiled by police conduct

3. CIVILIAN SECRETARIAT FOR POLICE Background The Civilian Secretariat for Police Service Act no 2 of 2011 (The Act) mandates the Civilian Secretariat for Police (CSP) to exercise oversight over the police service. Section 6 (1) (j) stipulates that the CSP should assess and monitor the police service ability to receive and deal with complaints against its members Section 31 (2) of the Act stipulates that the CSP must report to the Minister on the implementation of IPID recommendations by the SAPS Section 17 (2) (ii) obligates Provincial Secretariats to monitor and evaluate police conduct In order to achieve the above mentioned mandate, the CSP has implemented few interventions. 39/13/2015

4. CIVILIAN SECRETARIAT FOR POLICE Readiness Assessment of Provincial Secretariats Key findings: No standardised policy to govern the handling of complaints Different turn around time to handle complaints Disparities on systems to handle complaints Different capacity levels i.e. personnel and budget Relationship with stakeholders varies. Key recommendation: Develop an Integrated Complaints Management System for the CSP 49/13/2015

5. CIVILIAN SECRETARIAT FOR POLICE Reference Group on Complaints Management Terms of Reference: Ensure the development of an Integrated Complaints Management System for investigating and handling complaints against the police. Key Stakeholders: Independent Police Investigative Directorate (IPID) South African Police Service (SAPS) National Treasury (NT) Department of Performance Monitoring and Evaluation (DPME) Institute for Security Studies (ISS) African Policing Civilian Oversight Forum (APCOF) 59/13/2015

6. CIVILIAN SECRETARIAT FOR POLICE Complaints dialogue Main Objective of the dialogue: To sharing of experiences and the presentation of practical recommendations for improving the management of complaints against the SAPS so as to improve public confidence in police. Themes of the dialogue: Policy, legislation and strategy Resource considerations Complaints Systems M&E, research and performance standards Integration and institutional arrangements 69/13/2015

7. CIVILIAN SECRETARIAT FOR POLICE Complaints dialogue Key recommendations: Streamline processes of managing complaints amongst all role players Develop a Complaints Management Policy Framework including service management principles for regulations and governance of complaints Establishment of Complaints Management Forum (National to Provincial) Audit on the function of complaints across all entities Conduct an audit of existing electronic systems to identify re-use, extensibility, replacement and retirement to enable and put in place a centralised and unified electronic complaints management systems 79/13/2015

8. CIVILIAN SECRETARIAT FOR POLICE Provincial Inspectorates Focus Group Discussions Key findings: Provincial Inspectorates believe that they are dealing with complaints to the satisfaction of complainants that their investigation and timely feedback to complainants re-establish public confidence in the police that there is a need for a uniform policy or strategy to deal with complaints. Minimum standards for compliance need to be set for individuals as well as the organisation. Key Recommendations: Improved communication strategies and reporting lines Implementation of measures to improve accountability at station level Clear mandates and greater inter and intra agency cooperation Improved capacity 89/13/2015

9. CIVILIAN SECRETARIAT FOR POLICE Provincial Inspectorate Complaints Management Survey 99/13/2015

10. CIVILIAN SECRETARIAT FOR POLICE Sources of complaints ProvinceIPIDPublic Public Protector Presidential Hotline 10111 Provincial Hotline Other Limpopo xXx x Eastern Cape xxXx x Northern Cape xXx x Western Cape xXxxxx 109/13/2015

11. CIVILIAN SECRETARIAT FOR POLICE Causes for Complaints 119/13/2015

12. CIVILIAN SECRETARIAT FOR POLICE Business Process Mapping The purpose is to map business processes in order to streamline processes of managing complaints amongst all role players as a key step towards an integrated complaints management system. The DPME was identified as a key stakeholder to facilitate a partnership between the Policing agencies (SAPS, CSP, IPID) and the National Treasury’s Government Technical Advisory Centre (GTAC) Workshop scheduled for 14-15 October 2014 129/13/2015

13. CIVILIAN SECRETARIAT FOR POLICE Siyabulela Thank you Dankie 139/13/2015