1. BBS CONTACT CAPABILITY REVIEW: WEB WIREFRAMES PROPOSAL VERSION

2. Introduction Notes:  Phase 2 could explore interfaces with external services. For example, Service-Now dashboards on performance available on the Entry Point Home Page  All page content will be searchable and tagged ELEGANT ENTRY POINT – HOME SEARCH RESULTS FUNCTION SERVICES BROWSE QUICK ANSWER PAGES FUNCTION SERVICE HOME DOCUMENT REPOSITORY* EXTERNAL SERVICE (SERVICE-NOW, MSDYNAMICS, PEOPLESOFT)  The features and layouts enclosed were created in consultation with customers, BBS team members and IC leads. The features of greatest value are proposed within this document. Further requirements were identified but given cost challenges will need to be developed as part of latter stages (e.g. Integrated interfaces with ServiceNow)  The following wireframes detail the core page layouts and features to be developed  The content is for example only  Content is king: Accurate, up-to-date information is all important and an update process will be defined separately from this document  The platform is aimed at improving the pace and accuracy in which customers access BBS services INTRODUCTION & KEY POINTS Logical Structure

3. Homepage Notes:  All pages will be branded SITE BANNER Welcome to BBS Help The best place to find BBS services and information Simpler, clearer, faster Lost? Browse services and information ServiceNow Includes raising a ticket, service disruption Calling the ServiceDesk Includes raising a ticket Item 3 Includes how to share a whiteboard ServiceNow Includes raising a ticket, service disruption Calling the ServiceDesk Includes raising a ticket Item 3 Includes how to share a whiteboard Popular Quick Answers Quick answer 1 Quick answer 2 Quick answer 3 Most Viewed Quick answer 1 Quick answer 2 Quick answer 3

4. Search Results Notes:  Search will be available from every page and be promoted on the Home Page  Search will provision advanced options and attempt to Auto Complete your query  ‘Best Bets’ - Search will promote high-value pages above the normal results  All pages will be tagged to improve the quality of search results  All pages will be branded Best Bets (See notes) Results

5. Quick Answer Pages TITLE Notes:  Each Quick Answer Page will provide:  Concise, clear Information on a single topic  Links to relevant provisioned services  Feedback opportunities for customers  Each Quick Answer Page will be editable by administrators using a simple form  All pages will be branded CONCISE INFORMATION (links, images) OTHER PEOPLE VIEWED (Quick Answer Pages other people saw)

6. Browse Page Notes:  Browse will allow users to review all listed Quick Answer Pages, Function Landing Pages, Document Repositories and Promoted Links through a catalogue offering  All pages will be branded CONTENT CATALOGUE (Quick Answers Pages, Function Landing Pages, Promoted Links, Document Repositories) Can’t find what you’re looking for?

7. Service Landing Page Notes:  Each Service Landing Page will provide:  Concise, clear access to key services and information  Links to relevant provisioned services  Search specific to the function  All pages will be branded SITE BANNER Welcome to IT Find services and information related to IT ServiceNow Includes raising a ticket, service disruption Item 2 Includes how to share a whiteboard Item 4 Includes raising a ticket, service disruption Item 5 Includes raising a ticket Item 3 Includes how to share a whiteboard Popular Quick Answers Quick answer 1 Quick answer 2 Popular Quick Answers Quick answer 1 Quick answer 2