1. Information technology and organizational change F.Pichault

2. Course description (1/3) Focus: Focus:  organizational aspects of IT change  management of information systems (MIS) Aims: Aims:  development of an analytical framework  confrontation to the current debates in the scientific literature

3. Course description (2/3) Timing: Timing:  S1: theoretical introduction  S2: debate on the proposed analytical framework  S3: analysis of 3 selected papers  S4: selection of 3 relevant papers (to be validated)  S5-S6: group presentations Evaluation: Evaluation:  1/3: individual involvement during the seminar  2/3: group presentations

4. Deliberate/emergent change Deliberate strategies Unrealized strategies Realized strategies Emergent strategies

5. IT and Organizational change IT design & organizational aims Change management Specific contexts Impacts

6. Information systems

7. New organizational forms Individualized formsStructural forms MarketMarket Homeworking Pendular telecommuting Work in telecentres Redesign of the relations centre/periphery via shared facilities Mobile work, body shopping Teleservices provision Inter-organisational partnerships, restructuring of the value-added chain HierarchyHierarchy

8. Organizational aims linked to IT design + + Functions - Institutional web site Information Communication/ Cooperation Transaction Coordination/ Integration Final consumer Internal partners Business partners Partners Function complexity Partnership diversity Market intelligence Bulletin board E-mail On-line bid On-line poll E-commerce E-procurement virtual market place E-HRM CRM Groupware ERP Institutional Web-site

9. IT and Organizational change IT design & organizational aims Specific contexts

10. Specific contexts: organization Entrepreneurial Machine (instrument) Missionary Adhocracy MATURITY STAGE FORMATION STAGE DEVELOPMENT STAGE DECLINE STAGE Demise Machine (closed) Professional Politics Revitalization

11. Other specific contexts Private vs public & non-profit sectors Private vs public & non-profit sectors Traditional vs new economy Traditional vs new economy Western vs developing countries Western vs developing countries Rigid vs open regulatory framework Rigid vs open regulatory framework Pre-existing IS infrastructure vs none Pre-existing IS infrastructure vs none Etc. Etc.

12. IT and Organizational change IT design & organizational aims Change management Specific contexts

13. Key questions in change management Capacity to take into account the various stakeholders Capacity to take into account the various stakeholders HRM issues related to the change process HRM issues related to the change process Capacity to integrate emerging changes Capacity to integrate emerging changes Communication efforts Communication efforts Upper-management support Upper-management support On-going assessment On-going assessment

14. Key questions in change management (#2) Users involvement: Users involvement:  Who? (committee, final user, representatives, etc.)  When? (functional analysis, test, implementation, etc.)  How? (observation, interviews, questionnaires, etc.)  On which matter? (initial aims, functionalities, ergonomics, etc.)

15. IT and Organizational change IT design & organizational aims Change management Specific contexts Impacts

16. Main theoretical models Planning model: Planning model: IT design => change management => impacts Contingent model: Contingent model: specific contexts => IT design => impacts Political model: Political model: change management => IT design => impacts change management => IT design => impacts

17. Impacts Quantitative impacts: Quantitative impacts:  productivity gains reported to initial objectives (planning model)  however… methodological & conceptual limits Qualitative impacts: Qualitative impacts:  adequation to context (contingent model)  satisfaction of divergent interests (political model)

18. Next steps SESSION 2: Presentation of the analytical framework Presentation of the analytical framework  2 papers to download from: www.egss.ulg.ac.be/pichault First discussion on the « political » model First discussion on the « political » model Second discussion on its relevance within network organizations Second discussion on its relevance within network organizations

19. Next steps (#2) SESSION 3: Analysis of 3 selected papers to download from: Analysis of 3 selected papers to download from: www.egss.ulg.ac.be/pichault  Theoretical model adopted?  Links with the proposed analytical framework

20. Next steps (#3) SESSION 4: Selection & validation of 3 recent papers (10-15p.) concerned with : Selection & validation of 3 recent papers (10-15p.) concerned with :  IT design & organizational aims  specific contexts in which IT are developed  change management linked to IT  impacts of IT introduction

21. Next steps (#4) SESSIONS 5-6: Group presentations structured in 3 parts: Group presentations structured in 3 parts:  main arguments developed in each paper (10 min.)  main theoretical models emerging through the 3 papers (2 min.)  explicit/implicit —and perhaps missing— links with the proposed analytical framework (8 min.)

22. Proposed journals LENTIC’s Library: LENTIC’s Library:  MIS Quarterly  Organization Studies  New Technology, Work & Employment Graulich’s Library: Graulich’s Library:  California Management Review  Sloan Management Review  Administrative Science Quarterly  International Journal of Human Resource Management

23. Proposed journals (#2) Via http//:search.epnet.com Via http//:search.epnet.com (userid : s9596572 / password : ulg) or www.sciencedirect.com/science/journals/busmanacc: www.sciencedirect.com/science/journals/busmanacc  Information & Management  Information & Organization  International Journal of Information Management  Technology in Society  Technovation  The Journal of Strategic Information Systems