1. INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

2. The subdirectory of dedicated information serves a support to entrepreneurial projects by means of a multichannel and presence services that IGAPE puts to the service of entrepreneurs with the aims to: Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it? Methodology How to access? What it does? Remote service Technical assistance – Processing Aid telematics www.igape.es Grants database Distribution lists Local Offices-PAITs Local Offices-PAITs What are they for? Where are located? PAITs What formalities allow to do? Functions Advantages Information Advice Process Telematic Attention Service. Call Center. www.igape.es Local Offices- PAITs through INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

3. Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it?What is it? Methodology How to access? What it does? Remote service Technical assistance – Processing Aid telematics www.igape.es Grants database Distribution lists Local Offices-PAITs Local Offices-PAITs What are they for? Where are located? PAITs What formalities allow to do? Functions Advantages What is the Telematic Attention Service? Advantages It is a propietary Igape service to inform the entrepreneurs and companies in their entrepreneurial projects by means of software tools and telephon calls related by CTI. Speeds the answers to companies and optimizes resources. Allows to have customer’s information automatically. INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

4. Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it? MethodologyMethodology How to access? What it does? Remote service Technical assistance – Processing Aid telematics www.igape.es Grants database Distribution lists Local Offices-PAITs Local Offices-PAITs What are they for? Where are located? PAITs What formalities allow to do? Functions Advantages Methodology Staff Resources Attention service through CAS (Customer Attention Service) based in CRM( Customer Relationship Management) The telephonic and informatic part are related with a CTI (Computer Telephony Integration) 6 Technical teleoperators INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

5. Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it? Methodology How to access?How to access? What it does? Remote service Technical assistance – Processing Aid telematics www.igape.es Grants database Distribution lists Local Offices-PAITs Local Offices-PAITs What are they for? Where are located? PAITs What formalities allow to do? Functions Advantages How to access? Attention Timetable Telephone 902 300 903 Email Fax Address informa@igape.es 981 554 393 Complexo Administrativo San Lázaro, s/n 15703, Santiago de Compostela Monday to Friday from 8:00 to 22:00h. We have also a permanent consulting voicebox to record your messages when the operators are unavailable or calling after hours. INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

6. Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it? Methodology How to access? What it does?What it does? Remote service Technical assistance – Processing Aid telematics www.igape.es Grants database Distribution lists Local Offices-PAITs Local Offices-PAITs What are they for? Where are located? PAITs What formalities allow to do? Functions Advantages Information and assesment Appointment About all the help and services programmes of Igape. About financial support and grants of other administration offices. About volume and call targets. Information, invitation and applying to informative journals and other events organized by Igape. Making of satisfaction surveys referring to grant programmes and Igape services. Sending of information bulletins. Logistic support to the Local Offices appointing users that want to be informed by a personal interview. INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

7. Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it? Methodology How to access? What it does? Remote serviceRemote service Technical assistance – Processing Aid telematics www.igape.es Grants database Distribution lists Local Offices-PAITs Local Offices-PAITs What are they for? Where are located? PAITs What formalities allow to do? Functions Advantages The Call Center is a remote service From Igape’s website you can access to a on-line consulting system surveilled by an expert technician. This is an ideal system to the consulting of the new telematic applying. INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

8. Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it? Methodology How to access? What it does? Remote service Technical assistance – Processing Aid telematicsTechnical assistance – Processing Aid telematics www.igape.es Grants database Distribution lists Local Offices-PAITs Local Offices-PAITs What are they for? Where are located? PAITs What formalities allow to do? Functions Advantages INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS The Call Center provides technical assistance. Processing Aid telematics. The TAS assists to companies and entrepreneurs in the telematic appliance of grant that adapts best to their entrepreneurial project. System Feedback allows to satisfy the user’s needs by knowledge of his backgroung.

9. Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it? Methodology How to access? What it does? Remote service Technical assistance – Processing Aid telematics www.igape.es Grants database Distribution lists Local Offices-PAITs Local Offices-PAITs What are they for? Where are located? PAITs What formalities allow to do? Functions Advantages Igape’s website offers to the user: Information Tools Grant Database Distribution lists INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

10. Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it? Methodology How to access? What it does? Remote service Technical assistance – Processing Aid telematics www.igape.es Grants databaseGrants database Distribution lists Local Offices-PAITs Local Offices-PAITs What are they for? Where are located? PAITs What formalities allow to do? Functions Advantages Grants Database INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

11. Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it? Methodology How to access? What it does? Remote service Technical assistance – Processing Aid telematics www.igape.es Grants database DistributionlistsDistribution lists Local Offices-PAITs Local Offices-PAITs What are they for? Where are located? PAITs What formalities allow to do? Functions Advantages Distribution lists Service that allows to receive in your own e-mail news and reminders related to Igape. Allows information reach on time and form performed in real time. Web subscription INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

12. Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it? Methodology How to access? What it does? Remote service Technical assistance – Processing Aid telematics www.igape.es Grants database Distribution lists Local Offices-PAITs Local Offices-PAITs What are they for?What are they for? Where are located? PAITs What formalities allow to do? Functions Advantages IGAPE Local Offices -PAITs: Enterprise Constitution - What are they for? General information of Igape activities and grants that State Administrition issue to enforce the enterprise activity. Telephonic assistance to inform about grants to entrepreneurial projects ant to entrepreneurs. Personal attention with possibility of appointment. Administrative record. Actions about the grants applied in Igape. Broadcast and divulgative actions of the grants programmes of Igape in its enviroment, participation in round tables, informative journals and entrepeneurs meetings. Open to suggestions and concerns Reseach and study about the impact of the institute’s actions. Commisioning of new companies through PAITs INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

13. Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it? Methodology How to access? What it does? Remote service Technical assistance – Processing Aid telematics www.igape.es Grants database Distribution lists Local Offices-PAITs Local Offices-PAITs What are they for? Where are located?Where are located? PAITs What formalities allow to do? Functions Advantages IGAPE’s Local Offices-PAITs: Enterprise Constitution – Where are located? The Local Offices of IGAPE are seven and are located in: INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

14. Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it? Methodology How to access? What it does? Remote service Technical assistance – Processing Aid telematics www.igape.es Grants database Distribution lists Local Offices-PAITs Local Offices-PAITs What are they for? Where are located? PAITs What formalities allow to do?What formalities allow to do? Functions Advantages What formalities allow to do? A Coruña Lugo Ourense Pontevedra Ferrol Vigo Santiago PAITs - IGAPE Administrative Simplifications in one act- procedure Constitution ProceduresCommisioning Procedures Notary Central Companies Registry Provincial Companies Registry Taxes Social Security Payments − Negative certification of social denomination −Public deed of constitution and statutes −Grant a public deed before a notary − Apply in Companies Registry − Tax payment − Census declaration of commisioning − VAT number solicitude. − Apllication in the Social Security with a opening of an account of payment. − Application of partners and laborers. INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

15. Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it? Methodology How to access? What it does? Remote service Technical assistance – Processing Aid telematics www.igape.es Grants database Distribution lists Local Offices-PAITs Local Offices-PAITs What are they for? Where are located? PAITs What formalities allow to do? FunctionsFunctions Advantages Functions Inform about the characteristics of the SNLE (legal frames, mercantile aspects, tax advantages, accounting assets, tramitation systems, applying laws…) and other jury forms in the mercantile laws. Making of applying to the constitution of enterprises with the legal form of SNLE, by means of the telematic applying system developed by DGPYME and using the Unique Electronic Document (UED). Information about public grants to the enterprises applying to the project. Integral assesment to the potentially entrepreneurs with the Igape available tools. INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

16. Telematic Attention Service. Call Center Telematic Attention Service. Call Center What is it? Methodology How to access? What it does? Remote service Technical assistance – Processing Aid telematics www.igape.es Grants database Distribution lists Local Offices-PAITs Local Offices-PAITs What are they for? Where are located? PAITs What formalities allow to do? Functions AdvantagesAdvantages Advantages Speed up the administrative appliances and reducing times for the creation and commisioning of an enterprise. Simplify the constitution appliances and commsioning in an unique telematic manner. Avoids displacements for making the appliances. Saves the paper applications. Goverment plans to extend the telematic appliance to the traditional Limited Society. INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS

17. CONSTITUTION IN DIFFERENT EUROPEAN COUNTRIES MEDIUM TERM CONTACT POINTS FORMS AUTHORIZATIONS 24 8 10 6 AUSTRIA 2 6 12 0 FRANCIA 8 3 5 4 REINO UNIDO 30 6 8 1 ALEMANIA 31-70 1-7 1-6 ITALIA 80 11 19 8 PORTUGA L 60 8 15 37 (104 REG.ESP.) ESPAÑA 48 H. 2 1 * NUEVA EMPRESA * NUMBER OF PAGES OF FORMS TO BE COMPLETED FROM 42 TO 7, WITHOUT NEED DIRECTIONS WITH HELP PROGRAMS. SOCIEDAD LIMITADA NOVA EMPRESA INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS