1. Tools & Techniques Tools & Techniques Ian Govier (Facilitator) NLPNLPNLPNLP An introduction to

2. opportunitynowhere

3. Workshop Outline Examining basic NLP operating principles Establishing & maintaining rapport Influencing through appropriate language Exploring pre-suppositions & changing belief systems Creating effective resource states Perceptual positioning Overcoming barriers & creating well-formed outcomes

4. Getting to know each other (a little better)

5. So what is NLP ? Neuro – your thinking processes, the way you use your senses of sight, hearing, feeling, taste and smell to understand what is happening around you;Neuro – your thinking processes, the way you use your senses of sight, hearing, feeling, taste and smell to understand what is happening around you; Linguistic – your words, the way you use language and how it influences you and those around you;Linguistic – your words, the way you use language and how it influences you and those around you; Programming – your behaviour and the way you organise your ideas and actions, which produces expected and unexpected results.Programming – your behaviour and the way you organise your ideas and actions, which produces expected and unexpected results.

6. At the heart of NLP is a wide range of methods and models that offer an understanding of how people think, behave and change. It offers a flexible approach which brings about positive, fast change in individuals and organisations and empowers them to adapt to an ever-shifting world.

7. NLP Key Principles Know what outcome you want to achieve. Have a resourceful state and sufficient sensory acuity (awareness) to know if you are moving towards or away from your outcome Have sufficient flexibility of behaviour so that you can vary your behaviour until you get your outcome. Take action now!

8. Three Key Skills Outcome  Knowing what you want Acuity  Notice what you are getting Flexibility  Keep changing what you are thinking & doing

9. Grp Ex

10. What do I want to ACHIEVE or CHANGE as a result of this workshop?

12. The map is not the territory There is no failure, only feedback If you always do what you’ve always done, you’ll always get what you’ve always got You already have all of the resources Some NLP Operating Principles It’s not what happens to you, but what you do with it that determines your experience

13. We are where we are as a result of the choices we make Behind every action is a positive intention If someone else can do it, you can learn to do it too If you don’t know, who would know Some more NLP Operating Principles The meaning of a communication is the response you get

15. NLP NLP & the Structure of Experience

16. What would I I do differently next time?

17. I experience a situation My physical senses Previous experiences (learnings) Beliefs and Values The meaning I attach How I react Filters of Perception (or what do I pay attention to)

18. Representation Systems (The Languages of the Mind) SeeVisual HearAuditory FeelKinaesthetic VAK LS & Exs

19. Between what happens to us and our response to it Between what happens to us and our response to it … …..is our freedom to choose our response

20. We can’t choose the other person’s response. What we can do is… INFLUENCE their response

21. The door to INFLUENCE opens from the inside

22. Communication Influence 38% Tone of voice 7% Spoken Words 55% Body Language

23. Rapport Skills Matching Body Language Matching Voice Matching Words

24. Rapport Skills Matching Body Language

25. Body attitudeBody attitude Body postureBody posture GesturesGestures Speed of movementSpeed of movement Facial expressionFacial expression Eye contactEye contact

28. Body Language Quiz

32. Sensory Acuity & Micro Signals

33. Eye Accessing Cues

35. 2 Truths & a Lie!

36. Using Rapport to Improve Working Relations Matching Voice

37. VolumeVolume SpeedSpeed PitchPitch ToneTone

38. Using Rapport to Improve Working Relations Matching Words

39. If a person calls it a ‘spade’, you call it a spade and not a shovel!

40. Lunch Time

41. Let’s Take a Further Look at Language

42. DeletionsDeletions DistortionsDistortions GeneralisationsGeneralisations

43. Deletions

44. Distortions

45. Generalisations

46. Let’s listen to each other

47. When people who are not used to speaking are heard by people who are not used to listening, then real change occurs.

48. Believing our Thoughts

49. Whether you think you can…. Or whether you think you can’t…. You’re probably right!

50. Creating a Simple Belief Change

52. Perceptual Positioning

53. 1st 2nd 3rd = ME How do I see the situation? How do I see the other person? How do I feel? What’s going on in my opinion? = THE OTHER PERSON How do I see the situation? How do I see the other person? How do I feel? What’s going on in my opinion? = OBSERVER How do I see the situation? How do I see these 2 people? What do I think is going on? What might 1 st position do to change things?

54. The POWER to change! Helping clients create ‘well-formed outcomes’

55. POWER Outcomes P ositive O wn part R eal W hat specifically E cology Ask: What would you rather have? Is this within your own control? What specifically do you want? With whom? By when? If you could have that tomorrow, would you take it? If you get hesitation Ask: “what stops you?” Can you imagine how it will be when you have achieved your goal? See, hear, feel..

56. Recipe for Fielding Challenges AcknowledgeClarifyAnswerCheck

57. When things go off track! Summarise

58. Final Thoughts

59. …what am I going to do differently after today?

60. If we always do what we’ve always done… …we’ll always get what we’ve always got!

61. …I’ll probably do nothing about it! If I do nothing about it in 24 hours…

62. The ‘Star Fish’ Principle

63. Thank You

64. Tools & Techniques Tools & Techniques Ian Govier (Facilitator) NLPNLPNLPNLP An introduction to