1. Port In Process Guidelines
Telenor

2. In Pakistan … MNP is as EASY as …

3. Mobile Number Portability…
Number must be on Customer’s Name
SIM should be active before Ported In
Customer CNIC
Biometric Verification
Once a number is ported in it can not be ported out before 60 days - MSP

4. Step Wise MNP process for Customer This messages is valid till 20 days1 2 3
Visit sales and service center for
SIM collection and BVS with the
PIN code received in SMS
Write “MNP” “667”
Details to 76XXX
76345 = Telenor
76300 = Mobilink
76333= Ufone
76313 = Zong
76321 = Warid
Dear Customer, welcome to Telenor, the PIN for Mobile number is Please visit nearest sales and service center to confirm the request
MSISDN:
Name: Amal Rauf
CNIC:
IMSI:
Activation Date:
Connection-TYPE-PRE
How would customer know that his number is ported in successfully ?
CRO will guide the charges of
sending SMS at
short code Rs.2+tax/ SMS
CRO will guide the charges of
sending SMS at
short code Rs.2+tax/ SMS
This messages is valid till 20 days
Customer can visit Sales and service center till 20 days of using 667 /76XXX

5. Port In Process Prepaid – At Backend
Mobile Operator Recipient
PMD (Centralized Body)
Mobile Operator Donor
Forward to Donor Operator and send ACK to Recipient operator
Generates NPR
Accept/Reject
9 Biz hours (T1)
9 Biz hours (T3)
Execution by Recipient (TAT 9 business Hrs)
Ready of MNP will trigger Termination
order against the MSISDN.
24 Biz hours (T4)
PMD triggers RFS Broadcast to all CMOs along with updated RN D06YY
All CMOs to confirm
back PMD with NP Activated after RN update
NP RFS Broadcast is to be triggered by Recipient within 4 Business hours to PMD
4 Biz hours(T5)
1 Biz hour
Ported In
MSISDN at NP Activated
Same steps to be followed for Port Out as NPR always initiates from Recipient End

6. Port In Process Postpaid – At Backend
Mobile Operator Recipient
PMD (Centralized Body)
Mobile Operator Donor
Donor operator puts NPR on Hold
9 days for Non-IR
14 days for IR
Forward to Donor Operator and send ACK to Recipient operator
Generates NPR
Accepted by
Donor
9 Biz hours
Before sending Execution, Recipient operator will create a billing account against the MSISDN in CRM ( account remains in suspended mode)
9 Biz hours (T3)
Ready of MNP will trigger Termination
order against the MSISDN.
24 Biz hours (T4)
PMD triggers RFS Broadcast to all CMOs along with updated RN D06YY
NP RFS Broadcast is to be triggered by Recipient within 4 Business hours to PMD
4 Biz hours(T5)
All CMOs to confirm
back PMD with NP Activated after RN update
1 Biz hour
Ported In
MSISDN at NP Activated
Same steps to be followed for Port Out as NPR always initiates from Recipient End

7. CRM Messages Flow for Port Ins
Telenor
Mobilink
Recipient
PMD
Donor R
NPR
Now Recipient has 9 B-hrs to respond with
NP-Exe
Here Installation Order is created and sent into suspension mode
NPC after receiving NP-RFS from Recipient will trigger RFS Broadcast to all Operators including donor along with D06yy
Its 10:10 am Day 1
Here We will see how exchange of messages take place amongst Recipient, PMD and the Donor
Irrespective of Product type (Pre/Post), Donor now has 9 b-hrs to respond via NP Hold / NP Reject / NP Accept
Now Donor has 24 C-hrs to respond with NP-Ready.
At this point, Termination Order is initiated and and services are de-activated with current (Donor) Operator
Now Recipient has 4 C-hrs to respond with NP-RFS (ready for Service).
This triggers un-suspension pending and on-net incoming
Is operational.
2ndly RN or D(xxyy) is assigned to the number
All CMOs now have 1 c-hr to respond with NP-Activated, that enables them to define Routing ID D06yy at their end as well
We take an ideal prepaid scenario, where NP accept is required to be sent
Its 10:10 pm Day 2 &
Number is now active with Recipient operator 
NPR am 3 6 9 12 11 10 2 1 8 5 7 4
Day
NP Hold pm 3 6 9 12 11 10 2 1 8 5 7 4
Day am 3 6 9 12 11 10 2 1 8 5 7 4
Day
NP Hold pm 3 6 9 12 11 10 2 1 8 5 7 4
Day am 3 6 9 12 11 10 2 1 8 5 7 4
Day pm 3 6 9 12 11 10 2 1 8 5 7 4
Day pm 3 6 9 12 11 10 2 1 8 5 7 4
Day D pm 3 6 9 12 11 10 2 1 8 5 7 4
Day am 3 6 9 12 11 10 2 1 8 5 7 4
Day pm 3 6 9 12 11 10 2 1 8 5 7 4
Day
NP Reject
NP Reject D
NP Accept
All other CMOs
NP Accept
NPC
CRM
NPG
NP Activated D R
NP Exe
NP Exe pm 3 6 9 12 11 10 2 1 8 5 7 4
Day pm 3 6 9 12 11 10 2 1 8 5 7 4
Day
NP Ready
NP Ready D
NP RFS
NP RFS R
NP Activated
NP Activated D
NP RFS-Broadcast
NP Activated

8. Rejections Controllable Rejections Un-controllable Rejections R05A
Name Mismatch
Contractual Obligation
MSISDN Change
R05B
R02A
R08B
NIC-CNIC Mismatch
Not a primary number
Change of Ownership
R05C
R03A
Disconnected Number
R09A
667 service not used
SIM # Mismatch
R04A
Blocked SIM
R06A
Balance Outstanding
R07A
MSP
All these rejections ( if applicable) will be given by Donor Operator during the porting process

9. Timer Violation
T 1 – 9 hrs.
T1 NPR Response Time
T hrs.
T2 (T2 < T1 < T10)
T hrs.
Execute Response Time
T 4 – 4 hrs.
Ready Response Time
T 5 – 5 hrs.
Broadcast Response Time
T 7 – 9 hrs.
Accept Response Time
T hrs.
T2 < T1 < T10
T hrs.
T15 < T17 < T16
T hrs.
T hrs.
Hold Response Time
Recipient and Donor operators must adhere to these Timers with respect to messages exchange

10. MNP Sale process through Biometric @ Sales and Service Center – High Level
Enter MSISDN
PIN Code
Package Plan
Product Type
Enter IMSI
Select Donor (drop down)
Enter Dealer ID
Enter Access Level
Biometric Verification of Customer on NPR Page

11. Thank you for your concentration!