1. Ariba Procure-to-Pay and Ariba Procure-to-Order
Sibyl Bevington, Manager, On-Demand Deployments
Scott Campbell, Manager, On-Demand Deployments
John Pew, On-Demand Technical Lead
Seb Sussman, On-Demand Functional Lead
© 2011 Ariba, Inc. All rights reserved.

2. Best Practice Themes Planning Resourcing Technical
Supplier/Catalog Enablement 2
© 2011 Ariba, Inc. All rights reserved.
© 2011 Ariba, Inc. All rights reserved.

3. Planning
© 2011 Ariba, Inc. All rights reserved.

4. Elements of Planning SUCCESS! Production Support Planning
Delivery and Solution Planning
Adoption and Rollout Planning
© 2011 Ariba, Inc. All rights reserved.

5. Why is planning important?
To establish clear direction when initiating a P2P program, the team should define/confirm goals and plan the program to meet those goals. This results in a clear definition of success and outlines a strategy to get there.
Solution Planning seeks to answer the following questions:
What are your
Business
Goals?
What Project
Results are
needed to
meet those
Business Goals?
What Scope of
project work
is needed
to attain
desired
Project Results?
What Project
Resources,
Timeline & Plan
are needed to
implement the
Scope of Work?
© 2011 Ariba, Inc. All rights reserved.

6. Solution Planning
Goals and Objectives: Work with the customer to confirm goals and objectives and translate those into system capabilities, suppliers and operational changes
Supplier Strategy: Work to define the scope of the project in terms of spend categories, business processes, and suppliers that will be covered (both short-term and long-term)
Business Requirements: The system design will go much more smoothly if the customer knows how they would like the system to work. Ariba will use these to help guide the design / configuration sessions during the implementation
Customer Core Team Training: Completing some basic training prior to the deployment will make the configuration sessions more valuable to the core team
Program Infrastructure: Roles & Responsibilities, Activities, Timeline, Management Structure, etc.
© 2011 Ariba, Inc. All rights reserved.

7. Production Support Best Practices
Appoint multiple power users during the deployment to support larger user base at go-live
Begin planning your production support structure well prior to go-live and ensure those active on the deployment play a part
Actively involve both business and technical individuals in your production support organization and dedicate them to the support of your solutions
Actively involve three Designated Support Contacts (DSC) throughout the entire deployment
Designate all Customer Administrator(s) as DSCs
Stress the importance of training documentation and make relevant documentation and quick reference guides easily accessible to your users
Make it simple for your end users to provide feedback on the tool as well as ideas for enhancing its use
Stress continuous improvement for all of your users as well as your support organization
© 2011 Ariba, Inc. All rights reserved.

8. Adoption and Rollout Planning
Early and Often communication
Enablement and functional strategy
Executive Support
Training
Incentives
© 2011 Ariba, Inc. All rights reserved.

9. Elements of Adoption and Rollout Planning
Early and often communication: Begin communications to end users early in the deployment. Involve end users in the deployment as much as you can. Be creative in the communications Enablement strategy: Continue to enable suppliers and bring more spend onto the system Executive Support: Visible executive support is the #1 driver of adoption success Training: Conduct training classes in multiple ways. Make training and quick reference guides easily accessible to end users Incentives: Make end users want to use the system. Use the carrot and the stick
© 2011 Ariba, Inc. All rights reserved.

10. Keep up with Ariba! Become an active user of Ariba Exchange
Attend Ariba LIVE!
Attend regional user groups
Become conversant with Ariba Connect
Routinely evaluate new features (or new uses of existing capabilities)
Participate in Early Access
Propose changes and new features
Take advantage of relationships (Ariba representatives, Ariba customers, Suppliers)
© 2011 Ariba, Inc. All rights reserved.

11. Resourcing
© 2011 Ariba, Inc. All rights reserved.

12. Guiding Principles
On Demand software does not run Procurement functions; people do!
Ariba’s most successful customers have an appetite to own their solution
Smart solutions come from smart resources
“Weak links” can be destructive; strength in all areas is essential
Resource consistency is worth investment
Go-Live is not the finish line! 12
© 2011 Ariba, Inc. All rights reserved. 12

13. Leadership Resources
Organizational Understanding (People and Processes)
Vision and Ambition
Relationships (Executives, Procurement, AP, Suppliers)
Organized
Motivating and Motivated
Committed Long-term
© 2011 Ariba, Inc. All rights reserved.

14. Functional Resources Willing to “Live in the Weeds”
Time and desire to explore
Awareness of processes and policies
Analytical – ability to grasp/challenge logic
Not scared of “all things technical”
Strong testing aptitude (and attitude)
© 2011 Ariba, Inc. All rights reserved.

15. Technical Resources ERP Mastery General IT Skills
Functional/Business Process Lean
Committed Capacity
Open Mind (Embracing the cloud)
© 2011 Ariba, Inc. All rights reserved.

16. Supplier Enablement Resources
Supplier relationships
Highly organized
Strong value message
Problem solver
Strategic and analytical
© 2011 Ariba, Inc. All rights reserved.

17. Cross-Departmental Representation
Purchasing AP
Accounting/Finance IT
Operations
© 2011 Ariba, Inc. All rights reserved.

18. Technical Best Practices
© 2011 Ariba, Inc. All rights reserved.

19. Technical Best Practices
Master Data
Integration
Automation
Testing 19
© 2011 Ariba, Inc. All rights reserved.
© 2011 Ariba, Inc. All rights reserved. 19

20. Master Data Guiding Principles Without Master Data:
Goal is to complete a round-trip as early as possible
Get something loaded: dummy data or subset of real data
Without Master Data:
Cannot create a transaction (Requisition)
No transactions to export (integration)
User Interface is incomplete 20
© 2011 Ariba, Inc. All rights reserved.
© 2011 Ariba, Inc. All rights reserved. 20

21. Master Data Ariba Demo Data Customer Master Data Includes:
Accounting
Users
Suppliers
Everything necessary to complete round-trip
Customer Master Data
A subset of data is okay to start
Many dependencies on Master Data 21
© 2011 Ariba, Inc. All rights reserved.
© 2011 Ariba, Inc. All rights reserved. 21

22. Integration Can’t Integrate ‘till you can Generate!
Transactional data must be available
Master Data needs to be in place
Integration with ERP
Often the most challenging technical task
Tackle the difficult stuff early! 22
© 2011 Ariba, Inc. All rights reserved.
© 2011 Ariba, Inc. All rights reserved. 22

23. Automation Goal: Automate Everything! Master Data Automation
Master Data Imports
Transactional Data Imports and Exports
Master Data Automation
Data in 3rd Party Systems (ERP)
Ariba specific data not in 3rd Party Systems:
User Groups
Ariba Network IDs
Define a process and automate if possible! 23
© 2011 Ariba, Inc. All rights reserved.
© 2011 Ariba, Inc. All rights reserved. 23

24. Testing Thorough testing will: Testing while in production
Increase adoption
Ensure a smooth transition
Testing while in production
Maintain realistic data in test realm
Actively utilize test realm for new features and business scenarios
Explore and share new capabilities w/stakeholders 24
© 2011 Ariba, Inc. All rights reserved.
© 2011 Ariba, Inc. All rights reserved. 24

25. Supplier/Catalog Enablement
© 2011 Ariba, Inc. All rights reserved.

26. Strategy Dedicated Supplier Enablement Lead
Identify early in project
Preferably a dedicated resource and not Project Manager, Technical, or Functional Lead
Start with suppliers with which you do a lot of business
Utilize Ariba supplier analysis to identify potential suppliers for first wave
Communication is key 26
© 2011 Ariba, Inc. All rights reserved.
© 2011 Ariba, Inc. All rights reserved. 26

27. Implementation Start the enablement process early Test thoroughly
Catalogs
PO/Invoice integration
Order Confirmations and Advance Ship Notifications
Use real-world examples
Don’t overlook shipping and tax lines on test invoices 27
© 2011 Ariba, Inc. All rights reserved.
© 2011 Ariba, Inc. All rights reserved. 27

28. Catalogs Punchouts CIF Administration Supplier required to have ANID
Check if suppliers have done Punchout with Ariba
Train users on navigation of different Punchout catalogs
CIF
Validate content pricing
Tools available for cleansing data
Establish process for regular catalog updates (either via AN or manual)
Administration
Take advantage of self-service features
Manage views, hierarchies, etc. 28
© 2011 Ariba, Inc. All rights reserved.
© 2011 Ariba, Inc. All rights reserved. 28

29. Post Go-Live
Test integration with any new supplier or with supplier data updates
Validate changes in test before moving to production
Proactively track spend and compliance for catalog vs. non-catalog orders
Collaborative Requisitioning
Address additional, potentially more complex categories
Stay current and embrace new capabilities of the Ariba Network 29
© 2011 Ariba, Inc. All rights reserved.
© 2011 Ariba, Inc. All rights reserved. 29

30. Questions
© 2011 Ariba, Inc. All rights reserved.

31. “Safe Harbor” and Confidential Information Statement
This information reflects the status of Ariba solution planning as of January All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials.
© 2011 Ariba, Inc. All rights reserved. 31

32. Ariba Procure-to-Pay and Ariba Procure-to-Order
Sibyl Bevington, Manager, On-Demand Deployments
Scott Campbell, Manager, On-Demand Deployments
John Pew, On-Demand Technical Lead
Seb Sussman, On-Demand Functional Lead
© 2011 Ariba, Inc. All rights reserved.