2. OCR Level 2 Cambridge Technicals in Business
Introduction to
Unit 4:
People in Organisations

3. Introduction
Everyone who works for a company, no matter how large or small, will have a specific role to carry out.
Their responsibilities will vary according to:
Skills, qualifications and personal attributes
Job tasks or activities
Decision making
opportunities
Salary level and additional benefits

4. Organisational Structures
All organisations need structure to function effectively. Some examples of structures are:
Used in small businesses, for example a branch manager and a team of staff.
Flat
Used to deliver projects, such as building a new housing estate.
Matrix
The most common type of structure, used in large businesses.
Hierarchical

5. Functional areas
Every organisation has a range of key functional areas. These can include:
Human Resources
Finance
Sales
Production/ Service
Marketing

6. Why are job roles and functions important?
Jobs are often grouped into different organisational levels:
Decides on policy and strategy for the company
Undertake the day to day tasks in the business which may include:
Responsible for looking after the interests of shareholders and stakeholders
Directors
Director
Serving customers
Workers
Managers
Decides where the business is going and how it is going to get there
Laying bricks
Supervisors/
Team Leaders
Delivering parcels
Responsible for the ultimate success of the business
Preparing food
Workers
Administrative work

7. Find the right people
In order to be a successful business, you need to recruit the right people. Here is the recruitment process:
Analyse job requirement
Produce job description
Produce person specification
Shortlist applicants
Receive applications and CVs
Advertise the job vacancy
Conduct interviews
Take references
New member of staff starts

8. Find the right people
Before someone applies for a job, they need to study the Job Description and Person Specification for the role.
They need to ask themselves whether their skills and experience match the business’s requirements.
Job Description
Job Title
Purpose of the job
Responsibilities
Reporting Structure
Person Specification
Experience
Qualifications and Training
Skills and
Knowledge
Personal Characteristics

9. What will you learn? After you complete this unit you will:
Be able to produce documentation for specific job roles
Know about job roles and their functions in organisations
Be able to prepare for employment and plan career development

10. Other OCR resources are available at www.ocr.org.uk
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