1. 1 Leadership for eGovernment Transformation

2. 2 Presented by Wyoming Governor Jim Geringer governor@state.wy.us www.state.wy.us Why eGovernance? eGovernment can transform citizen service, provide access to information to empower citizens, enable their participation in government and enhance citizen economic and social opportunities, so that they can make better lives, for themselves and for the next generation.

3. The Connected Community Tribal Communities Teachers, Workers and Students’ Homes Public Libraries Courts and Public Safety State Services, Offices Schools Legislature and Town Halls Business and Industry Hospitals Community Colleges And the University By telephone, cable, fiber, satellite, wireless or in person

4. 4 Government – For What? Process, politics or purpose? If government weren’t there, would we be missed? Define the purpose of the service, Provide the means to measure results Design the process for delivery Provide leadership such that people feel as though they did it all themselves

5. 5 Leadership in eGovernance Dual role for elected officials: Provide what people say they want, follow them in those directions –It’s easy to follow popular opinion and go where people want you to go. Sense the future, identify the trends. –It’s much harder to take people from where they are to where they ought to be.

6. 6 Principles of e-Government Put citizens in charge – –I want government on my terms and on my schedule! Inter-active through the Internet, not just passive displays or.pdf forms We can improve government operations, but only if we promote public trust Transform or just automate? Plan first, not last

7. 7 Portal or Porthole? A porthole is a window, providing a view for a passive experience A portal is an entry point, the beginning of active engagement Q: When is a portal just another web site? A: When it’s just a meta-searcher with hot links Do you want to be a spectator or a participant?

8. 8 ePortal Goals Transform Government Services –Enable access, enhance delivery –Service available at customer option –Lower cost per service –Greater productivity for the same or less effort –Allow legacy application integration Stimulate new economic development –Catalyst to modernize economy –Develop core services that inoculate business and society –Enhance regulatory compliance

9. 9 Web Based The Customer is central to everything –Customize and personalize –Protect privacy of information One Government. Not a monolith but a cooperative team Share data,information and applications across agencies –Collect once, use many times –Don’t duplicate –Enterprise operation, not a kingdom

10. 71 52 28 19 18 15 14 12 11 10 203040506070 Telephones Electricity Radios PCs Color TVs Cable Cell Phones VCRs CD Players Internet Access Years Since Introduction Sources: Electronics Industry Alliance; PC Data, Inc.; U.S. Census Bureau,Historical Statistics of the United States: Colonial Timesto 1970, Part 2; A.C. Nielson Co.; National Cable Television Association. Years for Major Technologies to Reach 50% of American Homes Putting Things in Perspective Making access a commodity Only 50 web Sites in 1992

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12. 12 Wyoming Equality Network

13. 13 It’s not the Economy Stupid, it’s Bandwidth Business leads the way in providing on-line access and action –But only in the higher density communities. –Rural and inner-city urban areas are underserved eGovernment can lead the way to connect all parts of the state, multiple jurisdictions –State’s role is anchor tenant. Buy services, not stuff Private participation is vital to success

14. 14 Technology properly used, should be transparent to the user, or so acceptable as to not be noticed. –If you carry it as a separate line item in your budget, you probably don’t know how to use it User-friendly, intuitively responsive Don’t be driven by the federal technology funding mandates High Performance Governing

15. 15 Vertical Integration vs. Virtual Integration Traditional government is vertically integrated, provides services from autonomous agencies, makes decisions for citizens, maintains control Automated services approach – –First step in digital governance –Offers individual services on line, but not efficiently –Low risk, easily implemented, still very fragmented eGovernance approach – –Virtual integration that enables easy, intuitive access for the citizen. –Unifies the enterprise called government, but decentralizes control. (Can you trust citizens to make wise decisions?) –Difficult to implement – takes away traditional control –Single sign-on and authentication, for all possible citizen services. Customized and personal

16. 16 Service Entry Point InformationalTransactional AuthenticationConfidentialityConfirmationProcurementNavigationPaymentSecurityPersonalization Static Data Broadcast Information Public Access Non-SecureSecure Services =

17. 17 Traditional Portal Design State Portal Passive Menus Agency Services WWW Customer (fixed base) Hot links

18. 18 Customer Challenges How Many Times Do I Have to Type This? I Can’t Afford a Computer! How Will I ever Find the Time? Where do I find it? What do I do Next? Who Do I Call If I Have a Problem? What is My I.D. For this agency?

19. 19 Wyoming e-Portal Vision State Portal Interactive Menus Menus Any/AllAgencyServices WWW CommonServicesLayer Customer (many choices)

20. 20 User Intention-Based Services eProcurement eMunicipal Bill Payment WY Job Network Visiting Wyoming Outdoors and Recreation Living in Wyoming Education and Job Training Doing Business in Wyoming eAthletic Tickets I DON’T NEED TO KNOW WHERE - I JUST NEED TO KNOW WHAT I WANT

21. 21 Infrastructure Even a Mother Could Love Security Distributed data management, central portal Reliable and scalable architectures Open network communications Compatible hardware, operating systems, office suite software Well-trained staff resources Transaction base capability

22. 22 Don’t forget the one you can’t see.

23. 23 Leadership: Not a selfish right but An awesome responsibility