1. Prof Barry Dwolatzky JCSE at Wits University Government CIO Summit Towards reducing costs of doing business in government and contributing towards achieving clean audit 1 30 th May 2013

2. PROCESS IMPROVEMENT : CMMI Improving Business Performance What is a PROCESS? What is PROCESS MATURITY? What is a PROCESS IMPROVEMENT MODEL? The Capability Maturity Model Integration (CMMI) CMMI in South Africa 2

3. Improving Business Performance 3 Every organisation needs to Improve … … but What does “improve” mean? Better Quality Faster Delivery Increase Profit Increase Productivity Increase Customer satisfaction

4. The Process Management Premise “The quality of a product or service is strongly influenced by the quality of the process used to produce or deliver it” 4

5. What is a PROCESS? 5 People with skills Tools and equipment Procedures, methods and tasks Organizational Culture PROCESS

6. PROCESS Maturity 6 You’re doing major home renovations Bob from AB Construction Tom from Build-It (Pty) Ltd Bob’s quote is R20K Tom’s quote is R24K

7. PROCESS Maturity 7 Bob from AB Construction Bob’s last 30 projects Schedule / Cost / Quality / etc Probability What he promised X What he actually achieved X+Y

8. PROCESS Maturity 8 Tom’s last 30 projects Schedule / Cost / Quality / etc Probability What he promised X What he actually achieved

9. PROCESS Maturity 9 Processes at AB Construction are: – Ad hoc – improvised by staff and their managers – Not rigorously defined, followed or enforced – Successful projects depend on the heroic efforts of some of the company’s very skilled staff AB Construction engages in “fire fighting” Bob from AB Construction

10. PROCESS Maturity 10 Processes at Build-It (Pty) Ltd are: – Defined, documented and constantly improved – Process descriptions are consistent with the way people work. – There is a constructive use of product and process measurement. Build-It engage in fire prevention. Tom from Build-It (Pty) Ltd

11. PROCESS IMPROVEMENT 11 The more mature an organisation’s processes, the more it is likely to achieve many of its business improvement objectives. How does a LOW maturity organisation become HIGH maturity?

12. PROCESS IMPROVEMENT MODEL 12 Is a “measuring stick” that attaches a value to an organisation’s level of process maturity Is a “road map” that guides process improvement from level to level

13. People CMM PSP CMMI-DEV, ACQ & SVC Organizational Culture Team capability PSP, TSP People CMM enhances Process capability Workforce capability Performance improves & predicts CMMI (DEV, ACQ, SVC) improves the capability of processes People CMM improves the capability of the workforce, workgroups and teams PSP/TSP improves the capability of individuals and teams focused on quality Q u a L I t y

14. CMMI Benefits 14 Inside your business / organisation: – Having processes helps you understand what’s going on – People within the organisation are happier and more effective – Defining, measuring and controlling the process helps make process improvement sustainable – Better chance that new tools and techniques can be successfully introduced

15. CMMI Benefits 15 Business benefits of CMMI – Results from 30 different organisations Performance CategoryMedian improvementCost34%Schedule50%Productivity61%Quality48%Customer Satisfaction14%Return on Investment4 : 1

16. CMMI In South Africa 16 Many South African companies that have heard of CMMI believe that: – Getting a rating is very expensive – CMMI is only possible for very large organisations – Requires skills that we don’t have in SA International experience shows that none of these “myths” are true.

17. Joburg Centre for Software Engineering The JCSE at Wits University A Centre at Wits that aims to support the SA software industry In 2006 became the first Partner of the SEI in Africa With support from the dti the JCSE is driving a number of process improvement initiatives: – CMMI – DEV, ACQ and SVC – People CMM – TSP and PSP In 2011-2013, delivered CMMI / P-CMM Training to SITA (trained ~3000 people)

18. Joburg Centre for Software Engineering More Information? www.jcse.org.za info@jcse.org.za Prof Barry Dwolatzky barry@jcse.org.za