1. copyright © 1998-2003 Ralph Long PRODUCT TECHNOLOGY SUMMIT Work Processes and Your Business By Ralph Long

2. copyright © 1998-2003 Ralph Long Does Your Company Manage All Of These? b Finances b Marketing b Research & Development b Production b Customer Relations b Human Resources b Work Processes???

3. copyright © 1998-2003 Ralph Long Today’s Business Challenges b FASTER b CHEAPER b BETTER

4. copyright © 1998-2003 Ralph Long An Opportunity b You can meet your business challenges better than your competition by successfully managing more aspects of your business than they do. b The business domain most frequently neglected by companies is work process.

5. copyright © 1998-2003 Ralph Long Process in Perspective TECHNOLOGYPROCESS PEOPLE

6. copyright © 1998-2003 Ralph Long What is a Process? The logical organization of people, automated support, procedures, and standards into work activities designed to produce a specified end result. The logical organization of people, automated support, procedures, and standards into work activities designed to produce a specified end result.

7. copyright © 1998-2003 Ralph Long An Immature Process b Ad Hoc and poorly controlled b Highly dependent on current practitioners b Unpredictable results b Higher risk of cost, schedule, and quality problems b Uses new technology with a high degree of risk

8. copyright © 1998-2003 Ralph Long A Mature Process b Defined and documented b Well Controlled b Measured b Focused on continuous improvement b Supported by technology

9. copyright © 1998-2003 Ralph Long Effective Process PROCESS A B C D Relationships of all required activities Tools, Methods, & Techniques Skills, Training, Motivation, & Management

10. copyright © 1998-2003 Ralph Long Managed Process Benefits b An organization can go beyond a dependency on individuals as the basis for all of its successes. b Results are more likely to be “right the first time” thus reducing overall cycle time, reducing costs, and improving perceived quality.

11. copyright © 1998-2003 Ralph Long Managed Process Benefits (cont.) b Managed processes can be continually improved to maximize benefits and minimize wasted effort. b The selection and integration of tools and technology becomes easier and more effective.

12. copyright © 1998-2003 Ralph Long Managed Process Benefits (cont.) b Results become more predictable resulting in better human resource planning and a better quality of life for yourself and your associates.

13. copyright © 1998-2003 Ralph Long What Managed Processes Won’t Do. b Replace innovation & creativity. b Reduce the need for superior human resources.

14. copyright © 1998-2003 Ralph Long Issues To Be Aware Of b Orderly and sustained improvement of ad hoc processes is impossible. b Processes won’t improve by themselves. b Problem solving in isolation degrades the benefits of managed processes. b In a complex process, identify the “key” steps and focus on their improvement.

15. copyright © 1998-2003 Ralph Long In Summary, Managed Processes b Increase your probability of delivering customer satisfaction on initial shipments (FASTER) b Increase productivity by reducing needed rework (CHEAPER & FASTER) b Increase quality by reducing the introduction of defects during construction (BETTER & FASTER)