1. Restructuring BUSINESS PROCESSES IN MAINE

2. Business Transactions Contracts Metering Usage History Enrollments & Drops Billing, Collections & Payments Budgets Terms & Conditions

3. Standard Contracts T&D and CEP T&D and SOP

4. Main Contract Provisions o Provider’s Responsibilities o T&D Services and Responsibilities o Consolidated Utility Billing o Transaction Processing o Customer Service o Load Estimating and Reporting o Additional Services o Fees, Billing & Payment for T&D Services o Delivery Point

5. Exhibits Exhibit A: Provisions for T&D specific operations & services Exhibit B: CEP's specific business information Exhibit C: List of laws, MPUC rules, ISO & FERC requirements, etc. which are referred to as “Precepts” in the contract Exhibit D: Supplier option to directly collect amounts it is owed by its customers for past due balances

6. Metering Standard Meter Installation: o T&D determines the meter type. o T&D is responsible for the installation, maintenance & meter reading. o AMI Meters used for load settlement, roughly 8,000 legacy meters Non-Standard Meter Installation: o CEP pays incremental costs o CEP’s additional metering must be installed on the customer’s side of the T&D metering o T&D meter data must be used for supplier billing

7. Meter Reading T&D meter reads are used for bill calc & load estimations for settlement. T&D sends CEP usage within 5 business days of read date. Estimated meter readings may be used.

8. Customer Usage History CEP is responsible for obtaining customer authorization. Monthly data: 12 months of kWh usage maximum monthly demands EDI 867 format Hourly data: FTP, e-mail or web-based Fees in T&C’s

9. Enrollments CEP sends customer terms of service. Customer allowed 5-day rescission period per Chapter 305 Sec. C. CEP sends EDI enrollment at least 2 business days prior to next scheduled meter read date. 1 enrollment per account number. Enrollment is effective one day after the next actual read date. CMP cannot unwind an enrollment, once it is sent in by a Supplier.

10. Metering & Billing 799 Enrollment Dates Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 6 7 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Send terms Rescission ends Customer read date Enrollment will be effective on 18thEnrollment will be effective beginning of next month’s cycle

11. Enrollment Dates First enrollment received by T&D will be honored. Additional enrollments received in bill period will be rejected. All enrollments take effect on cycle. No off cycle enrollments.

12. Metering & Billing 799 Multiple Enrollments Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 6 7 7 8 9 10 11 12 13 14 15 16 17 18 19 20 CEP Red Customer read date CEP Blue rejected CEP Pink rejected CEP White rejected CEP Pink re-sent & accepted for next read date Enrollment will be effective on 18th

13. Cancellation Dates Customer “Drops” CEP notifies customer 30 days prior to cancellation. CEP must send on cycle EDI cancellation transaction 2 business days prior to meter read date. Customer moves to Standard Offer if not enrolled with new CEP by next read date. CEP can Cancel a Pending Drop EDI 814-12 or customer can contact CMP and CMP can remove the pending drop and send notice to the CEP that the customer has withdrawn their drop request.

14. Cancellation Dates Customer “Drops” CEP notifies customer 30 days prior to cancellation. CEP must send on cycle EDI cancellation transaction 2 business days prior to meter read date. Customer moves to Standard Offer if not enrolled with new CEP by next read date. CEP can Cancel a Pending Drop EDI 814-12.

15. Metering & Billing 799 Cancellation Example Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 6 7 7 8 9 10 11 12 13 14 15 16 17 18 19 20 CEP Red drops Customer read date Cancellation will be effective on 17th Standard Offer Service effective on the 18th

16. OFF-CYCLE DROPS CEP can drop customer to Standard Offer off-cycle. Customer can drop CEP to Standard Offer off-cycle. May request pro-ration or actual meter reading. CEP can Cancel A Pending Drop if received 2 business days prior to pending drop date.

17. BILLING OPTIONS Consolidated Utility Billing “LDC” o T&D calculates & issues a bill for both CEP & T&D services. Provider or “Dual” Billing o CEPs can issue customer bills only for generation services. o Responsible for collections.

18. Consolidated Utility Billing Bill displays CEP charges separately from T&D charges. Bill has CEP logo, pricing & message area. T&D forwards billed information to CEP electronically.

19. Budget Billed Customers The customer has a payment calculated based on 12 months of usage. They pay this same amount every month. Energy is estimated using standard offer pricing. Their budget plan gets recalculated every 6 months. If their usage goes up they sometimes carry a balance. If supply price is higher than standard offer price, customer will carry a balance until budget is reset. If their usage goes down (or supply price is lower than standard offer) the customer may carry a credit balance. Credit resides on T&D side of ledger. These are typically good paying customers, if they fall behind on making their budget payment after the first month, they are removed from the budget plan. If you see a customer carrying a balance with you for several months, you can contact CMP to review their budget before their 6 month recalculation. Payment arrangements are also offered to customers who fall behind on their utility bills.

20. CEP RATES Standard rates - similar to or less complex than existing T&D rates. Test & implement new standard rate within 2 business days. Test & implement price changes to existing rates within 2 business days. CEPs approve test results before implementation. T&D provides quotes for custom rates.

21. Standard Rate Structures Usage Values o kWh o kW demand o kVar demand Pricing Components o Flat prices o Time-of-use (3 periods) o Seasonal periods o Blocked prices o Fixed monthly charges (Note: Some T&D’s do not offer all of the above options)

22. CUSTOMER RATE CHANGES To change the rate of a specific customer, CEP sends EDI transaction with new rate code. The rate change will be effective for the entire billing period in which the transaction is received.

23. Collections T&D collects customer payments for the consolidated bill. T&D transfers the CEP’s portion of the payment within 5 business days. If you have signed an Exhibit D, you can collect directly from your customer and send Supplier Services an email to credit the customers account balance. T&D cannot issue disconnect notice for outstanding supply receivables.

24. Allocation Of Partial Payments Allocation starts with oldest arrears: > T&D $, Standard Offer $ (by 90, 60, 30-day buckets) > then past due CEP $ > then current T&D, Standard Offer (or CEP). All arrears are paid before any current $ are paid.

25. Metering & Billing 799 Payment Allocation Example Oldest month first: T&D $, then CEP $ $ 40.00 (T&D 60 Day) Current 30 Day 60 Day T&D $45.00 $43.00 $40.00 SOP $25.00 $20.00 $ 0.00 CEP $ 0.00 $ 0.00 $15.00 $125 payment $ 7.00 (T&D Current) $ 15.00 (CEP 60 Day) $ 43.00 (T&D 30 Day) $ 20.00 (SOP 30 Day)

26. T erms & Conditions for CEP Services Consolidated Utility Billing: o $.26 to $.35 per bill Off-Cycle Drops: o $5 w/prorated usage o $16 to $23 w/actual meter read Customer Usage History: o $1 per account for previous 12 months o $15 to $25 per account for interval data Customer Marketplace Portal: o CMP Service Territory by December 2015 o Emera Maine implementation date to be determine by the Commission

27. Terms & Conditions (con’t) Non-standard meter installations: o actual cost Non-standard bill format/rates: o actual cost

28. Thank you. Questions?