1. we help people who do a great job do it better Workforce development to support living well at home Carolyn Holmes Area officer April 2012

2. Who are Skills for Care? Skills for Care is the Sector Skills Council responsible for creating a skilled and competent social care workforce, able to meet the challenges the sector faces. We offer a wide range of support to around 40,600 establishments providing adult social care across England and help employers develop the skills and knowledge of over 1.6 million care staff. www.skillsforcare.org.uk

3. “ I know that the person giving me care and support will treat me with dignity and respect’ People’s experience of care and support depends heavily on the sensitivity and compassion of the care workers who work with them. By setting out clear minimum training standards, recruiting more apprentices and supporting the transformation of the social work profession, we will ensure that people are confident that they will be able to develop trusting and rewarding relationships with those giving them care and support. (Caring for our future: reforming care and support, DH July 2012)

4. Policy overview – White Paper A The health, wellbeing and rights of individuals are at the heart of care and support, BPeople are treated with dignity and respect, and are safe from abuse and neglect CPersonalisation is achieved when a person has real choice and control over their care and support DThe skills, resources and networks in every community are harnessed and strengthened ECarers are recognised for their contribution to society FA caring, skilled and valued workforce delivers quality care and support in partnership with individuals, families and communities.

5. How can I develop my staff to deliver quality personalised care to meet the needs of people using the service? Create organisation culture Manager to lead by example Team meetings / mentors / group discussions Common Core Principles to Support Self Care Common Core Principles to support dementia care - NEW

6. Common Core Principles for supporting people with dementia http://www.skillsforcare.org.uk /developing_skills/dementia/s upporting_people_with_deme ntia.aspx http://www.skillsforcare.org.uk /developing_skills/dementia/s upporting_people_with_deme ntia.aspx Developing Skills

7. Common Core Principles to Support Self Care www.skillsforcare.org.uk/selfcare www.skillsforcare.org.uk/selfcare Developing Skills

8. Common core principles and competences for end of life care http://www.skillsforcare.or g.uk/developing_skills/end oflifecare/endoflifecare.as px http://www.skillsforcare.or g.uk/developing_skills/end oflifecare/endoflifecare.as px Developing Skills

9. Some e:learning resources E:elca – www.endoflifecareforall.comwww.endoflifecareforall.com SCIE E:learning modules –e.g. dementia, LD Social care TV – www.scie.org.ukwww.scie.org.uk Good practice examples from people who use services E:learning portal –Skills for Health Infection prevention and control Food, Nutrition and Hydration www.skillsforhealth.org.uk www.skillsforhealth.org.uk

10. www.skillsforcare.org.uk/cqc www.skillsforcare.org.uk/cqc Skills for Care advice on CQC meeting the workforce regulations Skills for Care materials to help with meeting CQC inspection outcomes CQC Compliance

11. Code of Conduct and Minimum Training Standards ObjectiveOutcome/ deliverable Define the core competences needed by individuals working as health and care support workers Framework of core competences Define the technical competences required to undertake more specialised functions required by health and care support workers which would be applicable to the context of their work setting and which would be delegated by health and social care professionals Framework of technical competences Develop a Code of Conduct for health and care support workersCode of Conduct Define the minimum core content for induction of health and care support workersDefinition of minimum core content for induction Identify the links between the core and technical competence requirements and the competence based qualifications in the QCF Qualifications referencing contained within competence frameworks

12. Manager Induction Standards Refresh - recommended ‘core’ standards 1.Governance and accountability 2.Systems / processes in communication 3.Partnerships working / relationships 4.Leading person centred practice 5.Team leadership 6.Managing resources 7.Equality, diversity and inclusion 8.Safeguarding and protection 9.Personal development 10.Change and growth 11.Managing business 12.Ensuring quality

13. www.skillsforcare.org.uk/mis www.skillsforcare.org.uk/mis Manager Induction Standards (MIS) – the standards, reflective learning log, personal development plans and supervision and appraisal structure are free to download from website www.skillsforcare.org.uk/publications Becoming the new manager (£19.50 including p&p) Manager Induction Standards (MIS) workbook www.skillsforcare.org.uk/publications Standards

14. The impact of qualifications in the adult social care workforce “Being an assessor is a great introduction to management skills, like coaching and supervision” “You learn different ways of doing things and the best thing was being able to see the world from their point of view – particularly the work we did on dementia” http://www.skillsforcare.org.uk/research/research_reports/The_impact_ of_qualifications_in_the_adult_social_care_workforce.aspx http://www.skillsforcare.org.uk/research/research_reports/The_impact_ of_qualifications_in_the_adult_social_care_workforce.aspx

15. Size of Qualifications

16. The QCF architecture

17. What qualifications should my staff do to support occupational competence? Level 2 & 3 Diplomas in Health and Social Care –Dementia pathway –Learning Disability pathway –Generic pathway Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services Apprenticeships at all of these 3 levels

18. Developing staff to meet needs of people with … Moving and assisting Learning Disabilities Food safety and nutrition Dementia Care Seated Recreational Physical Exercise Infection Prevention and Control Stroke care Diabetes End of Life Sexuality Activity provision Some knowledge / some competence

19. Level 2 Award in Supporting Activity Provision in Social Care

20. How can I improve the quality of supervisors, leaders and managers? Manager Induction Standards – refreshed MIS launched March 2012 L5 diploma in Leadership in Health and Social Care - replaced and combined NVQ 4 in leadership and NVQ4 in practice SCIE Front Line managers course leadership skills development programme www.scie.org.uk/publications/guides/guide27/ National Skills Academy Leadership Qualities Framework https://www.nsasocialcare.co.uk/about- us/leadership-qualities-frameworkhttps://www.nsasocialcare.co.uk/about- us/leadership-qualities-framework

21. How can I fund training? Workforce Development Fund for QCF units and qualifications Sign up with lead partner in your locality Complete National Minimum Data Set- social care (NMDS-SC) Also new 24+ Advanced Learning Loans from August 2013 www.practitioners.slc.co.uk/further-education.aspx www.practitioners.slc.co.uk/further-education.aspx https://www.gov.uk/advanced-learning-loans

22. Skills for Care workforce development partnerships Provide information on local training provision Advise on funding available to support sector workforce development: including WDF contribution towards costs of learning and assessment with QCF Provide a signposting service for resources such as e-learning and workbooks. Liaise with partners and stakeholders in order to provide up-to-date sector information

23. Eastern Workforce development Partnerships Cambridgeshire Care Training Network www. cctn.org.uk Marc Mageean and Patrick Shiel Marc.Mageean@cambridgeshire.gov.uk Marc.Mageean@cambridgeshire.gov.uk patrick@campetcare.org.uk Suffolk Care Brokerage: http://www.suffolkbrokerage.org/ Louise Whitley on 01449 720400 Email: louise.whitley@suffolkbrokerage.co.uklouise.whitley@suffolkbrokerage.co.uk Norfolk Care Brokerage: http://www.c-nb.co.uk/ Lucinda Starling on 01263 825889 Email: Lucinda.Starling@n-scs.co.ukLucinda.Starling@n-scs.co.uk

24. Eastern Workforce development Partnerships Hertfordshire Care Providers Association HCPA Ltd Jackie Taylor Contracts Manager Tel General Office : 01707 536020 jackietaylor@hcpa.infojackietaylor@hcpa.info Website : www.hcpa.infowww.hcpa.info Central Bedfordshire and Luton Fran Hill Direct Dial: 01582 548 306 E-mail: fran.hill@luton.gov.ukfran.hill@luton.gov.uk

25. Your local area contacts James Cross - Area Manager Tel 07968 303 431 Email james.cross@skillsforcare.org.uk Michelle Vinall - Area Officer (Norfolk and Suffolk) Tel 01353 862 219, Mob 07794 622 668, Email michelle.vinall@skillsforcare.org.uk Lee Stribling - Area Officer (Essex, Southend and Thurrock) Tel 01799520035, Mob 07811392584 Email lee.stribling@skillsforcare.org.uk Kathryn Chamberlain - Area Officer (Central Bedfordshire, Hertfordshire and Luton) Tel 01582834691, Mob 07792298749, Email kathryn.chamberlain@skillsforcare.org.uk Carolyn Holmes - Area Officer (Cambridgeshire, Peterborough and Bedford) Mob 07792293695 Email carolyn.holmes@skillsforcare.org.uk

26. Publications and e-news Marketing marketing@skillsforcare.org.uk. E- news and I Care Ambassador http://myaccount.skillsforcare.org.uk/public/register/default.aspx Publications http://www.skillsforcare.org.uk/publications/publications.aspx Contact Details Skills for Care, West Gate, 6 Grace Street Leeds, LS1 2RP, Tel 0113 245 1716

27. Enews : marketing@skillsforcare.org.uk www.skillsforcare.org.uk