1. WLR3 Product Establishment The process explained
Issued: 15th February 2011
Issued by: Openreach
Customer Engagement Management
Version 6.1

2. Contents Overview Product Establishment At A Glance
Operational Readiness Testing
Product Establishment – The Big Picture
Acronym Guide 2

3. Overview
Wholesale Line Rental 3 (WLR3) is a high value product portfolio that is exclusively available over the Equivalence Management Platform (EMP). As its name implies, the EMP provides every Openreach customer with equal access to WLR3 PSTN, ISDN2 and ISDN30.
To gain EMP access and start selling WLR3 products, you will need an interface that’s compatible with Openreach’s B2B gateway; hence the need for Product Establishment (PE).
These slides explain the process of achieving the required compatibility. They are intended to guide CPs who have already registered an interest in becoming a WLR3 customer. If you would like to do the same…
Speak to your Openreach Sales & Relationship Management (S&RM) Team Or
Notice
Openreach maintains that all reasonable care and skill has been used in the compilation of this publication. However, Openreach shall not be under any liability for loss or damage (including consequential loss) whatsoever or howsoever arising as a result of the use of this publication by the reader, his servants, agents or any third party. In the event of a discrepancy between this contents and the contract the Terms and Conditions shall take precedence. This is a living document and will be subject to update and change. The information within this document is provided for information purposes only. The contract and price list take precedence.

4. Connectivity & Functionality Testing
Product Establishment At A Glance
Phase 0a Registration
Phase 0b Enrolment
Phase 1
Set-up
Phase 2
Connectivity & Functionality Testing
Phase 3
Launch
Phase 4
Transition
Phase 0: Registration & Enrolment
0a: Registration is required for you to progress from a registration of interest to a point where you have the relevant documentation to consume WLR3 with Openreach; you fully understand what’s involved at every stage of PE; the required contracts have been put in place
0b: Preparation of Product Establishment plans including the agreement of entry and exit criteria and timescales. Initial build on EMP components and you apply for a Digital Certificate
Phase 1: Setup
Finalisation of your build on to the Equivalent Management Platform (EMP),
Where applicable finalise your Functionality Testing phase, Transition phases, test your Digital Certificates and validate your XML schema.
The decision on which PE Process variant (Full or Fast Track process) is confirmed during this phase.
Phase 2: Functionality test (if applicable)
We set you up on the CVF test environment. You then perform various test scenarios and together we resolve any issues resulting from these scenarios. If you are going with a proven Third Party Integrator (TPI) solution, you’ll be able to skip this phase altogether. The Openreach Customer Reception Team will be happy to verify whether or not your preferred TPI solution is proven. If you’re connecting using your own solution – either as a TPI or a Communications Provider – this phase is mandatory
Phase 3: Launch
Live Verification (Proving): Placing straightforward orders through the EMP, which are cancelled before completion
Live Verification (Trial): Placing low numbers of straightforward live orders through the EMP
Ramp Up: Placing increasing numbers of live orders through the EMP to meet your Product Establishment exit criteria
Phase 4: Transition (if applicable)
If you have existing lines on WLR2 this Phase is required to ‘Transition’ (CP1 to CP1 transition) these lines to WLR3.
Handover to (Business As Usual) BAU.
You are now a fully-fledged WLR3 provider

5. Operational Readiness Testing
Operational Readiness Testing (ORT) is a series of gateway checks we make to ensure that you are ready and able to proceed through the various phases of PE – meeting the minimum criteria required by Openreach as you go – and subsequently become a ‘Business as Usual’ WLR3 CP -2 -1 1 2 3 4 5
Phase 0a Registration
Phase 0b Enrolment
Phase 1
Set-up
Phase 2
Connectivity & Functionality Testing
Phase 3
Launch
Phase 4
Transition
There are 8 ORT Gateways (ORT-2 to ORT5) at different points through the PE process:
ORT-2
Registration of interest in WLR3 (To initiate Product Establishment)
ORT-1
Readiness to enter Enrolment (Planning your Product Establishment and Contract signed)
ORT0
Readiness to enter Set-up (Creating Customer Accounts on EMP)
ORT1
Readiness to enter Connectivity & Functionality Testing (Connect to CVF test environment) - if applicable
ORT2
Readiness to enter Launch (Connect to Live EMP)
ORT3
Readiness to enter Ramp-up (Ramping up order volumes to ‘Business as Usual’ levels)
ORT4
Readiness to enter Transition (Move all existing WLR2 lines to WLR3) if applicable
ORT5
Readiness to enter WLR3 ‘Business as Usual’
ORT Suspend
Notification that CP is Suspended from WLR3 Product Establishment (Used if there is a delay in the process)
ORT Parked
Notification that CP is Parked from WLR3 Product Establishment (CP is unable to proceed with the process) 5
Document for discussion 5

6. Full or Fast-track Product Establishment?
There are two variants of Product Establishment, Full and Fast-track:
Fast-track is possible when a CP’s solution whether it be their own or through a TPI is ‘proven’ to Openreach
Full PE means that a CP will go through the process in order to achieve ‘proven’ status as part of their Product Establishment
‘Proven’ is defined as a solution which has been tested in the Customer Verification Facility (CVF) against a specific product and release.
WLR3 - Which route is best for you?

7. Product Establishment: The Big Picture-2 -1 1 2 3 4 5
Phase 0a
Registration
Phase 0b Enrolment
Phase 1
Setup
Phase 2
Connectivity &Functionality Testing
Phase 3
Launch
Phase 4
Transition
0.1 Product Education
0.8 Product Establishment Planning & Agreement Of Entry & Exit Criteria
1.1 Completion Of Your EMP Build.
2.1 Agree Test Pack & Bi-lateral Test Plan
3.1 Live CPA Cutover
4.1 Temporarily closed SPG Gateway
2.2 Setup & Connectivity To Test Environment
0.2 Sign WLR3 Contracts
4.2 Pre-Transition
Load
1.2 Line Inventory sent for information
3.2 Live Verification (Proving)
0.9 We Initiate Your Build On EMP Components
0.3 Complete CRD
2.3 Test Execution & Support
4.3 Transition Execution
3.3 Live Verification (Trial)
1.3 Fast Track
PE?
0.4 Credit Check
0.10 You Apply For Your Digital Certificate
2.4 Test Pack Reviews
4.4 Post-Transition Support
3.4 Line Inventory received by CP
0.5 Account Mgt Choice (New Clients) No
Yes
2.5 CVF Sign-Off
0.11 Start Date Agreed For
Phase 1 1 2
0.6 Complete Admin Setup
3.5 Ramp Up
Phase 2
Connectivity & Functionality Testing
0.7 Complete DEDS Build 1
3.6 Ready to proceed with Transition
- Connectivity Testing & Functionality Test are not required for CPs establishing via a proven TPI solution.
- Only existing WLR2 CPs will require to complete Phase 4 Transition
Phase 3
Launch

8. Registration of interest in WLR3 (Initiate Product Establishment)-2
Phase 1
Set-up
Phase 2
Connectivity & Functionality Testing
Phase 3
Launch
Phase 0a Registration
Phase 0b Enrolment 1 2 3
Phase 4
Transition 4 5 -1
ORT -2 Criteria
Owner 1
You have registered your interest in WLR3
Openreach

9. Connectivity & Functionality Testing
Phase 0a: Administrative Activities & High Level Planning -2
Phase 1
Set-up
Phase 2
Connectivity & Functionality Testing
Phase 3
Launch
Phase 0a Registration
Phase 0b Enrolment 2
Phase 4
Transition -1 1 3 4 5
Action
Owner
Prerequisite
Inputs
Outputs
0.1 Product Education
Opportunity to review the latest documentation (e.g. B2B interface specifications, WLR3 product descriptions and orchestration matrix along with common dialogue services for WLR3 fulfilment and assurance)
You
ORT Gate -2
Product Documents
You have understood the WLR3 Product offering
0.2 Sign WLR3 Contracts
The Openreach Client Reception Team sends you the WLR3 contracts and makes themselves available to resolve any queries. You complete the contract, sign it and return it to the Openreach CRT. Direct Debit (DD) Mandate for new clients only
You
ORT Gate -2
You receive WLR3 Contract
Signed and Return WLR3 contracts
0.3 Complete CRD
Openreach Client Reception Team (CRT), s you the CRD and makes themselves available to answer your questions .You complete the CRD and return it to the CRT, who will validate it and clarify any outstanding issues with you.
You & Openreach
ORT Gate -2
You receive the CRD Template
Completed CRD
Cont. on next slide…

10. Phase 0a: Administrative Activities & High Level Planning-2 -1 1 2 3 4 5
Phase 0a Registration
Phase 0b Enrolment
Phase 1
Set-up
Phase 2
Connectivity & Functionality Test
Phase 3
Launch
Phase 4
Transition
Action
Owner
Prerequisite
Inputs
Outputs
0.4 Credit Check
The Openreach Client Reception Team (CRT) orchestrates a Credit Check
Completed CRD
Your Forecast
Credit Vetting Outcome
Openreach
0.5 Account Mgt Choice (New Clients)
The Openreach Client Reception Team sends an Account Management Choice letter to new clients only and makes themselves available to help resolve any queries. You countersign the letter and return it to the Openreach CRT
You
Successful Credit Check
You receive Account Management Choice Letter
Signed Account Management Choice Letter
0.6 Complete Admin Setup
The Openreach Client Reception Team sets you up on the Portal
Openreach
WLR3 Contracts Signed-off
The CRT Contact Information
Availability of Portal Services to you
0.7 Complete DEDS Build
Openreach
Data Exchange Distribution Service (DEDS) built enabling you to access your Call Daily Record Files (CDRs)
WLR3 Contracts Signed-off
The CRT Contact Information and DEDS Data Form
Availability of Portal Services to you

11. Readiness to enter Enrolment (Planning your Product Establishment)-2 -1 1 2 3 4 5
Phase 0a Registration
Phase 0b Enrolment
Phase 1
Set-up
Phase 2
Connectivity & Functionality Test
Phase 3
Launch
Phase 4
Transition
ORT -1 Criteria
Owner 1
You have reviewed the latest WLR3 documentation
You 2
You have completed the WLR3 Contracts – DD Mandate New Clients only
You 3
You have completed the CRD
You and Openreach 4
Openreach have completed their Credit Checks
Openreach 5
You have countersigned the Account Management Choice letter - New clients only
You 6
Openreach have completed your Admin Setup
Openreach 7
Openreach have completed your DEDS Build
Openreach

12. Phase 0b: Administrative Activities & High Level Planning-2 -1 1 2 3 4 5
Phase 0a Registration
Phase 0b Enrolment
Phase 1
Set-up
Phase 2
Connectivity & Functionality Testing
Phase 3
Launch
Phase 4
Transition
Action
Owner
Prerequisite
Inputs
Outputs
0.8 Product Establishment Planning & Agreement of Entry and Exit Criteria
You and the Openreach Client Reception Team plan and agree the Entry and Exit criteria for WLR3 Product Establishment
Openreach
ORT Gate -1
Product Establishment (PE) Launch Plan
Entry and Exit criteria agreed between you & Openreach CRT
0.9 We Initiate Your Build On EMP Components
We liaise with the various Component Teams and Application Support Groups to complete setup on EMP
Openreach
ORT Gate -1
CRD
Setup confirmed
0.10 You Apply For Your Digital Certificate
You have applied for a digital certificate
You
ORT Gate -1
CRD
Digital Certificate Completed
0.11 Start Date Agreed For
Phase 1
You and the Openreach Client Reception Team have confirmed your Phase 1 start date
Openreach
PE Planning Complete
None
- Support Information Confirmed - Phase 1 Start Date Confirmed

13. Readiness to enter Set-up (Creating Customer Accounts on EMP)-2 -1 1 2 3 4 5
Phase 0a Registration
Phase 0b Enrolment
Phase 1
Set-up
Phase 2
Connectivity & Functionality Testing
Phase 3
Launch
Phase 4
Transition
ORT 0 Criteria
Owner 1
You and the Openreach Client Reception Team have planned and agreed the Entry and Exit criteria for WLR3 PE
You & Openreach 2
We have initiated your build on EMP Components
Openreach 3
You have applied for your Digital Certificate
You 4
The relevant Openreach groups have been informed of your progress. We have confirmed with them your projected timescales to Handover to BAU and Transitions (if applicable) 5
You have read and understood all the Product Education documentation as a pre-requisite to entering Product Establishment

14. Phase 1: EMP Setup and Product Establishment Planning-2 -1 1 2 3 4 5
Phase 0a Registration
Phase 0b Enrolment
Phase 1
Set-up
Phase 2
Connectivity & Functionality Testing
Phase 3
Launch
Phase 4
Transition
Action
Owner
Prerequisite
Inputs
Outputs
1.1 Completion Of Your EMP build
We confirm with you that your EMP build is complete
Openreach
ORT 0
CRD
You are setup on EMP
1.2 Line Inventory sent for information
This report will provide you with a snap shot of your inventory of assets. This is information only and is provided in readiness for your Transition.
Openreach
ORT 0
CRD
Transition Dates and Plan agreed
1.3 Full PE or Fast-Track Process
You will be offered the Full PE process if you are not using an Openreach WLR3 ‘proven’ solution. or
You will be offered the Fast-track PE process if you are using an Openreach WLR3 ‘proven’ solution.
Openreach
ORT 0
Openreach proven solution confirmed
Entry into PE Phase 1b or Phase 3
Confirmation of Full PE Process
Full PE means that a CP will go through the process in order to achieve ‘proven’ status as part of their Product Establishment
Openreach
Completion Of EMP Build
None
Progression to PE Phase 1a - Connectivity Testing
Confirmation of Fast PE Process
Fast-track is possible when a CP’s solution whether it be their own or through a TPI is ‘proven’ to Openreach
Openreach
Completion Of EMP Build
Openreach proven solution confirmed
Progression to PE Phase 3 – Launch
Cont. on next slide…

15. Connectivity & Functionality Testing
Readiness to enter Connectivity and Functionality Testing or Launch Phase. -2 -1 1 2 3 4 5
Phase 0a Registration
Phase 0b Enrolment
Phase 1
Set-up
Phase 2
Connectivity & Functionality Testing
Phase 3
Launch
Phase 4
Transition
ORT 1 Criteria
Owner 1
We confirm that you are setup on EMP Components
Openreach 2
WLR3 PE Test Plan completed (if applicable) 3
We inform you that we can support your Test Plan (if applicable) 4
You have confirmed to us that you have the required resources and knowledge for testing (if applicable)
You 5
DM will send your Line Status Report to you for information in readiness for your Transition (please send a copy of the LSR to your TPI). 6
Your Delivery Manager informs relevant Openreach people about your progress
Note: Proceed to Phase 3 - Launch after Phase 1 - EMP Setup and Product Establishment Planning if you are using the Fast-Track PE process.

16. Connectivity & Functionality Test
Phase 2: Testing the connectivity & functionality of your WLR3 solution
Phase 1
Set-up
Phase 2
Connectivity & Functionality Test
Phase 3
Launch
Phase 0a Registration
Phase 0b Enrolment 1 2 3
Phase 4
Transition 4 5 -2 -1
Action
Owner
Prerequisite
Inputs
Outputs
2.1 - You agree Test Pack & Bi-lateral Plan
The CVF Support Team provides you with a release specific Test Pack (containing both mandatory and optional test cases) and issues you with a bi-lateral Test Plan on the CVF Environment which you complete and agree, then return to your Delivery Manger.
You &
Openreach
Full Product Establishment
Openreach send you the agreed Test Pack and Bi-lateral Plan.
You agreed Test Pack and Bi-lateral Plan
2.2 - Setup & Connectivity To Test Environment
PEM team generates the CVF CPA and sets you up on B2B. Your setup is completed by the CVF Application Service Groups. Connectivity is verified against the CVF
You & Openreach
ORT 1
- CPA completed
- CVF Access completed
Connectivity Confirmation
2.3 - Test Execution & Support
You execute the Test Cases in your Test Pack
You
Test Pack & Plan Issued & Agreed
Test Cases
Test Results
2.4 - Test Pack Reviews
You update your Test Pack on a weekly basis and send it to Openreach
You
None
Updated Test Pack
Modified Test Pack
- Issue Resolution
2.5 - CVF Sign-off
The CVF Support Team will provide you with the Test Summary Report and take you off CVF
Openreach
None
Final Updated Test Pack
Test Summary Report
You can skip this phase entirely if you’re using a proven TPI solution

17. ORT 2 Criteria: Readiness to enter Launch
Phase 1
Set-up
Phase 2
Connectivity & Functionality Test
Phase 3
Launch
Phase 0a Registration
Phase 0b Enrolment 1 2 3
Phase 4
Transition 4 5 -2 -1
ORT 2 Criteria
Owner 1
Your interface with Openreach has been constructed and tested against the currently supported B2B Interface Specifications.
Openreach 2
Successful completion of Connectivity Testing 3
Successful completion of Mandatory Test Cases (If you’re going with a proven TPI solution, you should refer to their proven test cases). 4
Test Summary Report completed recording Mandatory and Optional Test Cases and uploaded to Livelink. (If you’re going with a proven TPI solution, you should refer to their Test Summary Report). 5
Test Summary Report completed recording Mandatory and Optional Test Cases and uploaded to Livelink. If you’re going with a proven TPI solution, you should refer to their Test Summary Report 6
Your Delivery Manager informs relevant Openreach people about your progress
Note: This ORT Gate is only applicable to CPs completing FULL PE.

18. Connectivity & Functionality Test 3.2 - Live Verification (Proving)
Phase 3: Understanding and proving Live WLR3 operation -2 -1 1 2 3 4 5
Phase 0a Registration
Phase 0b Enrolment
Phase 1
Set-up
Phase 2
Connectivity & Functionality Test
Phase 3
Launch
Phase 4
Transition
Action
Owner
Prerequisite
Inputs
Outputs
3.1
Live CPA Cutover
Connectivity to Live EMP
You and Openreach
ORT 1 Complete or
ORT 2 Complete
PE Launch Plan
CP confirmation of test completion (informal sign-off)
3.2 - Live Verification (Proving)
End-to-End interoperability between your systems and Openreach systems are proved before you start placing real live orders
Activities include;
Assure Connectivity to Live EMP
Assure interface by placing Test Dialogue Service
Assure access to the Order & Fault Tracker
Place non-customer affecting order
Raise a Right When Tested (RWT) Trouble Report
You and Openreach
Live CPA Cutover Complete
Real Orders should not be used at this stage
All Orders & Trouble Reports should be cancelled immediately after KCI2* has been received
*KCI2 – Keeping Customers Informed
PE Launch Plan
You confirm successful Order & Fault placement

19. Phase 3: Understanding and proving Live WLR3 operation-2 -1 1 2 3 4 5
Phase 0a Registration
Phase 0b Enrolment
Phase 1
Set-up
Phase 2
Connectivity & Functionality Test
Phase 3
Launch
Phase 4
Transition
Action
Owner
Prerequisite
Inputs
Outputs
3.3 -
Live Verification (Trial)
We recommend that you use this phase to prove live operation over a wide range of functionality relevant to your business model and in accordance with your PE Launch Plan that may cover a mixture of:
- Multiline and Single line with varying CARE levels
- Faults entered with various Structured Questions Codes
Different Fulfilment Scenarios with Calling & Network Features including new provides, transfers, start/stop lines as well as modify, cease and amend orders.
Please note;
It is your responsibility to place a sufficient variety of order types to satisfy yourself that the full range of EMP functionality is available to you and operating correctly.
You & Openreach
Live Verification Proved
PE Launch Plan
- Order & Fault Volumes are placed in accordance with your PE Launch Plan
3.4 - Line Inventory received by CP
You confirm you have received a copy of your LSR and sent a copy onto your TPI (if applicable)
You & Openreach
Line Inventory report sent to you from Openreach.
PE Launch Plan
You confirm thay you have received the Inventory Report

20. ORT 3 Criteria: Readiness to enter Ramp-up
Phase 1
Set-up
Phase 2
Connectivity & Functionality Test
Phase 3
Launch
Phase 0a Registration
Phase 0b Enrolment 1 2 3
Phase 4
Transition 4 5 -2 -1
ORT 3 Criteria
Owner 1
At least one order of each order type on the Live Verification checklist has been fulfilled, subject to SLA (aggregated across all products).
Openreach 2
You have received your Line Status Report (for information only) to provide you with a snap shot of your inventory in readiness for your Transition. 3
Your Delivery Manager informs relevant Openreach people about your progress

21. Phase 3: Understanding and proving Live WLR3 operation-2 -1 1 2 3 4 5
Phase 0a Registration
Phase 0b Enrolment
Phase 1
Set-up
Phase 2
Connectivity & Functionality Test
Phase 3
Launch
Phase 4
Transition
Action
Owner
Prerequisite
Inputs
Outputs
3.5 - Ramp Up
Ramp Up is intended to allow you to place increasing numbers of orders in accordance with your PE Launch Plan, to prove operational stability at BAU volumes.
Please note
- WLR2 volumes used as a comparator (new provide/transfer order types only, as modify/cease order types will only become relevant after your WLR2 base has been transitioned) - It’s your responsibility to place a sufficient variety of order types to satisfy yourself that the full range of EMP functionality is available to you and operating correctly
You
ORT 3
Conditions - Orders will be treated as live orders, with real end customers
PE Launch Plan
Phase 3 PE Launch Plan Complete
3.6 - Ready to proceed with Transition
You have confirmed with your Openreach Delivery Manager that you are ready to proceed with the Transition of your WLR2 assets.
You & Openreach
ORT 3 Complete
You have confirmed receipt of your LSR
You confirm you are ready to Transition assets.
Cont. on next slide…

22. Connectivity & Functionality Test
ORT 4 Criteria: Readiness to enter BAU or Transition -2 -1 1 2 3 4 5
Phase 0a Registration
Phase 0b Enrolment
Phase 1
Set-up
Phase 2
Connectivity & Functionality Test
Phase 3
Launch
Phase 4
Transition
ORT 4 Criteria
Owner 1
You’ve successfully provisioned, modified and in possible ceased a line, prior to handover to BAU.
You 2
You’ve successfully submitted a fault report. 3
You’ve achieved your BAU target volumes as agreed with your DM.
You & Openreach 4
You’ve confirmed that you understand and are following the support model as described in your CSP 5
Any unresolved issues are clearly documented and owned
Openreach 6
An accurate bill has been produced for orders submitted via the EMP 7
You confirm that you are prepared to complete Customer Satisfaction Survey 8
You have confirmed with your DM that you are ready to proceed with the Transition of your WLR2 assets. 9
Your Delivery Manager informs relevant Openreach people about your progress and you will now use WLR3 as BAU.

23. Phase 4: The transition of your WLR2 base to WLR3
Set-up
Phase 2
Connectivity & Functionality Test
Phase 3
Launch
Phase 0a Registration
Phase 0b Enrolment 1 2 3
Phase 4
Transition 4 5 -2 -1
Action
Owner
Prerequisite
Inputs
Outputs
4.1 Temporarily closed SPG Gateway
This action is designed to stabilise your WLR2 asset base and minimise failures. If you wish to place any new orders during your transition, you should do so via WLR3.
You will not be able to place new provides, transfers, conversions and change of address orders on WLR2 for the given product while the SPG Gateway Closed.
For urgent orders you will be able to provide New Orders and Transfers on WLR3 and there will be a manual process to enable you to place modify orders, conversions and change of address orders.
All other types can be progressed while SPG is closed through a dedicated process. We would like you to keep this to a minimum until your transition is complete.
Openreach
ORT4 Complete
Transition Plan
WLR2 Gateway Closed
4.2 Pre-Transition Load
Pre-Transition will commence on the agreed date, at the agreed daily volume.
Openreach
You have confirmed that you are ready to proceed with Transition
WLR2 Lines pre-loaded for transition
Pre-Transitions Exit Report (if applicable)
Cont. on next slide…

24. Phase 4: The transition of your WLR2 base to WLR3-2 -1 1 2 3 4 5
Phase 0a Registration
Phase 0b Enrolment
Phase 1
Set-up
Phase 2
Connectivity & Functionality Test
Phase 3
Launch
Phase 4
Transition
Action
Owner
Prerequisite
Inputs
Outputs
4.3 Execute Transition
Your transition will commence on the date agreed between Openreach and yourselves, at the agreed daily volume, providing that your pre-transition phase has successfully completed. Transitions will only be carried out on Monday to Fridays, between 8pm and 8am the next day.
Any faults requiring attention during transition will be managed through a dedicated Openreach “Blackout” process. This may result in the line not being moved until the fault has been resolved
Openreach
Pre-Transition Load
WLR2 Lines pre-loaded for transition
Transitions Exit Report
4.4 Post-transition Support
After the transition tool has run over night, we will send you an exit report detailing the lines that were successfully transitioned. You should not attempt to place any WLR3 orders against transitioned lines until you receive our exit report confirming that they have been successfully transitioned. You pass this to your TPI to upload onto their system, they will confirm when you are able to place orders on these assets. If you are a Direct Connect please view page 12 for more details.
The SPG Gateway will be re-opened on the next working day.
Following the completion of the transition process, we will be available to discuss the results of the transition and highlight any issues should you wish to do so. Any lines that fail transition will remain on WLR2 and the Delivery Manager can also discuss your options on moving these assets onto WLR2.
Openreach
Transition Executed
Transition Exit Report
Bi-laterally agreed Mop-up Plan (if applicable)
Cont. on next slide…

25. ORT5: Readiness to enter WLR3 ‘Business as Usual’
Phase 1
Set-up
Phase 2
Connectivity & Functionality Test
Phase 3
Launch
Phase 0a Registration
Phase 0b Enrolment 1 2 3
Phase 4
Transition 4 5 -2 -1
ORT 5 Criteria
Owner 1
Openreach have confirmed that your transition has now occurred.
Openreach 2
Mop-up of remaining WLR2 lines completed or a plan agreed with Openreach to complete mop-up once in ‘Business as Usual’ (if applicable) 3
Your Delivery Manager has discussed your PE experience with you and actioned any outstanding issues 4
Your Delivery Manager informs relevant Openreach people about your progress

26. Acronym guide
To save repeatedly spelling out the meaning of the acronyms used in this slide deck, we’ve only done so the first time we’ve used them. We’ve reproduced them all here for easy reference
BAU
Business As Usual
CEM
Customer Engagement Manager CP
Communications Provider
CPA
Collaboration Protocol Agreement
CRD
Customer Requirements Document
CRT
Client Reception Team
CSP
Customer Service Plan
CVF
Customer Verification Facility (Test environment)
DEDS
Data Exchange and Distribution Service
EMP
Equivalence Management Platform PE
Product Establishment
PEM
Partner Enabled Management
SMC
Service Management Centre
SQC
Structured Questioning Code
S&RM
Sales & Relationship Manager
WLR
Wholesale Line Rental 26