1. National Cheng Kung University 軟體品質管理 期末報告 The SQA Unit and Other Actors in the SQA System Reporter: 羅國益 Teacher: 朱治平 Date: 2014/12/30

2. 2 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU Introduction  Software Quality Assurance from theory to implementation by Daniel Galin – Chapter 26.  SQA = Software Quality Assurance  Most an organization’s staff are expected to participate in SQA activities.  SQA participants:  Full time: SQA unit members  Part time: SQA trustees SQA committee members SQA forum members

3. 3 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU Outline  Introduction  SQA Unit  SQA Unit Head  SQA Sub-unit: Project Life Cycle  SQA Sub-unit: Infrastructure Operations  SQA Sub-unit: Internal Audits and Certification  SQA Sub-unit: Support  SQA Sub-unit: Standards and Procedures  SQA Sub-unit: Engineering  SQA Sub-unit: Information Systems  SQA Trustees  SQA Committees  SQA Forums

4. 4 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU SQA Unit  SQA unit structure varies by type and size of the organization.  Proposed model for an SQA unit’s organizational structure: (Page 556, Figure 26.1)

5. 5 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU SQA Unit Head  Responsible for all SQA tasks  Consist of professional managers and administrative position.  Tasks are classified into:  Planning  Management of the unit  Contacts with customers, other external bodies, and the executive in charge of software quality  SQA professional activities

6. 6 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU SQA Unit Head  Planning:  Proposed annual activity program, budget for the unit, software quality management system…  Management of the unit:  SQA team’s activities, SQA activity program, nomination of members, preparation of periodic reports…  Contacts with customers, external bodies, the executive:  Customer service for software quality issues, management review reports, SQA organizational issues…  SQA professional activities :  Participation in project joint committees, formal design reviews, SQA committees and forums, review of deviations from specifications.

7. 7 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU SQA Sub-unit: Project Life Cycle  Project life cycle control tasks:  Managerial follow-up and approval tasks  Follow-up of development and maintenance teams’ compliance with SQA procedures and work instructions  Monitoring software maintenance services  Monitoring customer satisfaction  Participation tasks:  Active participation in project team SQA activities  Contract reviews, formal design reviews, and project development and quality plans  Software testing and software acceptance tests  Installation of new software products

8. 8 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU SQA Sub-unit: Infrastructure Operations  Ensure an organization’s infrastructure components operate smoothly, namely:  Procedures and work instructions  Supporting quality devices (templates, checklists)  Staff training, instruction and certification  Preventive and corrective actions  Configuration management  Documentation control

9. 9 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU SQA Sub-unit: Internal Audits and Certification  Types of SQA audits:  Internal: Internal audits Audits of subcontractors and suppliers  External: Audits performed by certification bodies Audits performed by customers  See table 26.1 for more information

10. 10 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU SQA Sub-unit: Support  Most of the consumers are within the organization.  Such as project managers, team leaders, and SQA trustees.  They need support when implementing SQA procedures, such as:  Preparation of project plans and project quality plans  Staffing review teams  Choice of development methodologies and tools  Choice of measures to solve identified software development risks  Use of SQA information systems

11. 11 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU SQA Sub-unit: Standards and Procedures  SQA sub-unit is closely involved in choosing SQA standards and developing and maintaining the organization’s procedures.  Prepare an annual program for development of new procedures  Development of new procedures  Follow-up of developments and changes in SQA and software engineering standards  Initiation of updates and adaptations of procedures in response to changes in professional standards

12. 12 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU SQA Sub-unit: Engineering  Follow-up of professional advances  Testing/evaluating quality and productivity aspects of new development and maintenance methods  Solution of operational difficulties  Development of solutions to difficulties confronted in application of currently used software development tools and methods  Expert analysis of failures  Development of methods for measuring software quality and team productivity  Provision of technological support

13. 13 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU SQA Sub-unit: Information Systems  Facilitate and improve the functioning of SQA systems.  Tasks include:  Development of SQA information systems for software development and maintenance units  Development of SQA information systems facilitating the SQA unit’s processing of information delivered by software development and maintenance units.  Updating of SQA information systems  Development and maintenance of the organization’s SQA Internet/intranet site

14. 14 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU SQA Trustees  SQA trustees are staff members who, being strongly interested in software quality, volunteer part of their time to promoting quality.  Trustees provide the internal support to implement SQA components.  Unit-related tasks:  Support their colleagues when they encounter difficulties in implementing software quality procedures  Help their unit manager in performing SQA tasks, …  Organization-related tasks:  Initiate changes and updates of organization-wide SQA procedures and work instructions  Identify organization-wide SQA training needs and …, …

15. 15 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU SQA Committees  SQA committees can be either permanent or ad hoc.  Permanent committees:  Integral parts of the SQA organizational framework  Deal with software change control, corrective actions, procedures, method development tools, and quality metrics  Ad hoc committees:  Established on a short-term per-problem basis with members nominated by the executive responsible for software quality issues  Deal with specific cases of more general interest such as updates of a specific procedure and analysis and solution of a software failure

16. 16 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU SQA Forums  Informal components of the SQA organizational framework  Established by volunteers  Operate freely  Exchange of SQA experiences and ideas  Can communicate through internet, intranet, email, etc.

17. 17 Vision and Servo Control Lab.,Dept. of Electrical Engineering, NCKU Thanks for listening!