1. Improving the Tradecraft in Services Acquisition Services Acquisition Training
Lyle Eesley
Defense Acquisition University
Director
Center for Services Acquisition

2. DOD FY 10 Dollars Spent DoD Total Contract Spend: $ 367 Billion25
Equipment Contracts:
$166 Billion 45%
Service Contracts
$ 201 Billion 55%
28.5 7 13 18 16 53
40.5
Source: FPDSNG

3. Trends in DOD Contract Spending

4. HOUSE ARMED SERVICES COMMITTEE
PANEL ON DEFENSE ACQUISITION REFORM
INTERIM FINDINGS AND RECOMMENDATIONS
Report excerpts:
…challenges with the requirements process are a major factor in poor acquisition outcomes. Most concerning was the fact that the requirements process for the acquisition of services, the largest category of acquisition, is almost entirely ad hoc.
…the Panel remains concerned that professional-level training courses for services program managers continue to be lacking.

5. ACQ 265 Mission Focused Services
DAU Catalog course (launched 2007)
4 Days in length
Designed for cross functional participation
Technical, contracting, CORs, PMs, etc
Walk thru all elements of the Seven Step Service Acquisition process
Use student service acquisition project or USMC food service contract case
Using Requirements Roadmap process students develop:
Performance requirements
Acquisition strategy, contract type and incentive structure
Section L and M evaluation factors
Performance assessment strategy

6. Framework for the Service Acquisition Process
Mission Requirement
1. Form the Team
Plan
2. Review Current Strategy
Leadership Support
Build the Team
Conduct Historical Analysis
Define Stakeholder & Customer needs
3. Market Research
Analyze Market
Identify suppliers
Mission Results
4. Requirements Definition
Draft Requirements Roadmap
Define Requirement
Develop
7. Performance Management
5. Acquisition Strategy
Monitor Performance
Build & Manage Relationship
6. Execute Strategy
Business Strategy
Acquisition Strategy
Select Right Contractor
Award Contract
Roll out strategy
Execute 6

7. Framework for the Service Acquisition Process
Mission Requirement
1. Form the Team
Plan
2. Review Current Strategy
Leadership Support
Build the Team
Conduct Historical Analysis
Define Stakeholder & Customer needs
3. Market Research
Analyze Market
Identify suppliers
Mission Results
4. Requirements Definition
Draft Requirements Roadmap
Define Requirement
Develop
7. Performance Management
5. Acquisition Strategy
Monitor Performance
Build & Manage Relationship
6. Execute Strategy
Business Strategy
Acquisition Strategy
Select Right Contractor
Award Contract
Roll out strategy
Execute 7

8. Framework for the Service Acquisition Process
Mission Requirement
1. Form the Team
Plan
2. Review Current Strategy
Leadership Support
Build the Team
Conduct Historical Analysis
Define Stakeholder & Customer needs SB
Users
Tech
Legal
PEOs
PCO
Buyers
QA Reps
CORs
Resource Mgt
Proj. Mgr
Stakeholders
Acquisition
Team
3. Market Research
Analyze Market
Identify suppliers
Mission Results
4. Requirements Definition
Draft Requirements Roadmap
Define Requirement
Develop
7. Performance Management
5. Acquisition Strategy
Monitor Performance
Build & Manage Relationship
6. Execute Strategy
Business Strategy
Acquisition Strategy
Select Right Contractor
Award Contract
Roll out strategy
Execute 8

9. Requirements Roadmap provides PWS/QASP Development Structure
Acquisition Vision
Stakeholder Outcomes
- A…
- B…
- C…
Requirements Roadmap
Worksheet
Performance
Inspection
High Level Objectives
Incentive
Type
Performance
Elements
Standard
AQL
What
How
Who
Metric
A….
A -1
Alignment
A -2
A -3
A -3 a
A -3 b
B….
B -1
B -2 9 9

10. Roadmap provides linkage for PWS, QASP and Acquisition Approach
Acquisition Vision
Stakeholder Desired Outcomes
- A…..
- B…..
- C….
Developed in Steps 1, 2 & 3
Requirements Roadmap Worksheet
Objective
Standards
AQL
Inspection
Incentive
Developed in Step 4
Business Strategy
Evaluation Factors for Section M
Performance Work Statement
or SOO
Quality Assurance Surveillance Plan
Developed in Step 5

11. Provides disciplined approach for linking PWS and QASP
Requirements Roadmap Worksheet
Objective
Standards
AQL
Incentive
Inspection
PWS
Requirements Section
Quality Assurance Surveillance Plan
Performance Objective 1
1.0
1.1
1.2
1.3
Performance Objective 1
1.0 Objective/Standard
Metric
Method of Assessment
Performance Objective 2
2.0
2.1
2.2
2.3
Performance Objective 2
2.0 Objective/Standard
Metric
Method of Assessment
Alignment

12. Automated Requirements Roadmap Tool (ARRT)’s Template Approach for developing Service Requirements Documents
“Turbo Tax” guides the user through the process of filling in the blanks of a tax form template
Asks the user relevant questions
Provides samples and explanations to complete a tax return
Tax Template

13. DAU is developing the same approach
ARRT will provide the user a structured methodology and thought process for completing:
Performance Work Statement
Quality Assurance Surveillance Plan
Performance Requirements Summary
PWS Template
QASP Template
PRS Template

14. The ARRT’s templates will generate your Draft MS Word Documents

15. Service Acquisition Workshop - SAW
Just in time, intact team training (Started Jan 2009)
4 Days in length
Requires participation of all key members of acquisition team
Focused on team’s specific acquisition
Utilizes Seven Step Service Acquisition Process
Needs organizational leadership support
PWS
Special focus on developing performance based requirements, business strategies, and assessment strategies
Multiple interactive learning sessions enable team to apply the learning to their requirement and make progress
Develop Requirements Roadmap and other key documents
Support 2 SAWs per month across DAU with section 852 funding
No cost to requesting activity

16. Service Acquisition Mall - SAM
Facility Related Services
Knowledge Based
Services
(A&AS)
Electronics & Communications
Research & Development Services
Transportation Services
Construction Services
Medical Services
Equipment Related Services
Integrates Sourcing Process and Learning assets with Product Service Code Knowledge
Utilizes same sourcing process contained in SAW and ACQ 265
Aligns with DPAP Service Taxonomy

17. LCOE Service Acquisition Support
Knowledge Sharing
Mission Assistance
SAM
Service Acquisition Mall
SAW
Service Acquisition
Workshop
Web based, Organized by service type, Integrated training, best practices and samples and examples
Team Based, Just in Time, Acquisition specific
Facilitated 4 Day workshop
Research
Knowledge Portfolio Manager
Senior Leader Overview
Adjustable 2 to 4 hour
Focus on key process elements and need for their involvement
Research and analyze commercial service acquisition practices and document in market research advisory
Classroom
ACQ 265
Mission Focused Services
Service Acquisition
Continuous Learning
Case based course
Application of Service Acquisition Process
4 Days in Length
Overview training
Application case General in nature
2 to 3 Days
CLC 013 Service Acquisition