1. Risk Management and Strategic Planning  Unit 2  Mission and Purpose 

2. Reading BookCh Tribe, J, (2010) Strategy for Tourism, Goodfellow Publishers, Oxford. 2 Capon, C. (2008) Understanding Strategic Management, Prentice Hall: Hemel Hempstead. 5 Tribe, J. (2005) The Economics of Recreation, Leisure and Tourism, Butterworth Heinemann, Oxford. - Johnson, G., Scholes, K., and Whittington, R. (2008) Exploring Corporate Strategy, Prentice Hall: Hemel Hempstead. 4

3. Objectives  After studying this unit and related materials you should be able to understand: vision, mission and objectives stakeholders and stakeholder power  and critically evaluate, explain and apply the above concepts.

5. Discussion Point  What is an organisations Mission?  What are stakeholders and why are they important?

6. Case Study 2: British Airports Authority

7.  BAA’s vision statement for Heathrow airport is to “Become Europe’s hub of choice by making every journey better”  Its strategic intents to achieve this vision as follows: Make Heathrow the preferred choice for passengers Improve airport operations every day Succeed through airline success Run our airport responsibly, safely and securely Focus people and teams on service and results Deliver the business plan Transform the airport Win support for our airport vision

8. Aims, Missions and Objectives  Aims and Missions  Many organisations work to a mission statement (David, 1989).  A mission statement is a concise expression of what the organisation is trying to achieve and explains what it is in business for

9. Kenya Wildlife Service

10. TUI Travel Strategic Objectives  TUI Travel’s primary strategic objectives are: ● to be one of the world’s leading leisure travel groups by providing customers with a wide choice of products with the flexibility to meet their changing needs; ● to deliver earnings growth and margin expansion through the combination of organic development and selected acquisitions; ● to deliver cost synergies estimated to be at least £100 million (e146 million) per annum on an annualised basis within three years of Completion; ● to maintain a lean and efficient business model; and ● to maximise shareholder value.

11. Mission contd.  A useful mission statement should have the following characteristics: It should be succinct It should be a future oriented statement It should be an umbrella statement which can cover more detailed objectives It should be realistic and achievable It should describe the main aims of the organisation

12. Objectives  Objectives spell out the goals that have to be achieved to realise a mission.  Thus objectives set out in more detail how a mission is to be achieved.

13. Framing of objectives and missions  Closed objectives should conform to SMART principles, that is they should be: specific measurable agreed with those who must attain them realistic, and, time-constrained  Open statements are written in more qualitative terms. Missions are generally written as open statements and targets such as "the most successful" are not measurable without further definition.

14. Mission Types and Mission Agenda  Missions may include some of the following aspects  Maximising profits  Corporate success  Customer satisfaction  Employee welfare  Environmental sensitivity  Product safety  Employment policy  Community activity  Ethical considerations  Benefits to society  Political considerations

15. Stakeholders  Stakeholder analysis (Friedman et al., 2002) is a useful way of identifying the variety of different forces that act on an organisation's mission.  The term stakeholder refers to a person or grouping with an interest in the operation of a particular organisation.

16. Stakeholder Mapping: BAA

17. Stakeholder Conflict: BAA

18. Stakeholder Power  Interest alone is insufficient to explain the relative influence of stakeholder groups on mission.  We need to add another dimension - that of stakeholder power - to get the full picture of stakeholder influence (Mendelow 1991).  Competing stakeholder groupings for BAA

19. Risk Management and Strategic Planning  Unit 2  Mission and Purpose  The End