2. IMPLEMENTATION OF QUALITY CONTROL FOR CUSTOMER SATISFACTION Introduction Problem statement Quality control that has been set by the company less applied by workers in the factory. Research objective To investigate the impact of quality control on the customer satisfaction. To explore about implementation of quality control by the workers in the manufacturing industry.

3. Background Definition quality control Quality control is a procedure intended to ensure that a manufactured product meets the requirements of the customer. Quality control is a process employed to ensure a certain level of quality in a product. Definition customer satisfaction Customer satisfaction is measurement how well a company products or services meet or exceed customer expectations.

4. Theory of quality control and customer satisfaction Quality Control Levin; 2000, Walter; 1931, Edwards; 1986 Standard product -Buttle; 1997, Kanji; 1998, Willborn; 1997 -ISO 9000 is an international standard in quality management that has become increasingly popular for small and large companies. Customer satisfaction Wiley; 1969

5. Methodology Observation Site: manufacturing industry Respondent: worker at the factory Survey questionnaire Site: randomly respondent :example; resident area, shopping complex and any selected Respondent: customer Data collection Technique -Observation technique is done to factory workers in manufacturing industries -The survey questionnaire through random to a local area, and groups customer to responds to questionnaire Data Analysis -Analysis of the data was carried out using the statistical package social science (SPSS).

6. conclusion Customer satisfaction differs depending on the situation and the product or service. A customer may be satisfied with a product or service, an experience, a purchase decision, a salesperson, store, service provider, or an attribute or any of these. If quality control is outlined by the company is not practiced properly, this will cause a negative effect on production by the company. As employees they must comply with quality control system outlined by their company.