1. MALAYSIAN QUALIFICATIONS AGENCY
ROADSHOW MQA 2008 : KOD AMALAN AKREDITASI PROGRAM CODE OF PRACTICE FOR PROGRAM ACCREDITATION (COPPA) 16 Oktober 2008 – 13 November Programme Accreditation
MALAYSIAN QUALIFICATIONS AGENCY

2. PROGRAMME ACCREDITATION
Introduction
Programme Self Review
External Programme Evaluation
Accreditation Process
Evaluation Report

3. INTRODUCTION Programme Accreditation i) Provisional Accreditation
Provisional Accreditation is an exercise to determine whether a programme has met the minimum quality requirements preliminary to full accreditation
ii) Full Accreditation
Full Accreditation is an assessment exercise to ascertain that a programme provided by a higher education provider has met the quality standards and in compliance with the Malaysian Qualifications Framework. 3

4. INTRODUCTION Programme Accreditation i) Provisional Accreditation
Document MQA-01
Part A: General Information on HEP
Part B: Program Description
Part C: Program Standards
ii) Full Accreditation
Document MQA-02
Part D: Self Review Report

5. FULL ACCREDITATION Internal Quality Audit Audit by HEP (Self Review)
External Quality Audit
Audit by external agency (MQA)

6. PROGRAM SELF REVIEW (Internal Quality Audit)6

7. Purpose of the Self Review
Full Accreditation
Maintenance Audit
(once in one – three years)
Continual Quality Improvement

8. Focus of the Self Review
Specific questions on each of the nine areas of evaluation:
i. What actions are we taking in relation to this area?
ii. Why were these actions chosen?
iii. How do we check their effectiveness? What performance indicators do we have?
iv. Are the indicators effective?
v. What do we do as a result of the review?
vi. Can we measure the degree of achievements? What are the actual outcomes?
vii. Can we improve on the existing actions, even on those that are already effective?

9. SELF REVIEW ACTIVITIES
Data collection
Data review
Reporting

10. DATA COLLECTION Variety of sources
References made to published documents
Accuracy
Consistency

11. DATA REVIEW i. Analyse evidence that is relevant to draw conclusions;
ii. Remain alert to any indications of evidence that may require further inquiry;
iii. Constantly evaluate the observations and the personal interactions during the audit;
iv. Analyse strengths, weaknesses and opportunities
v. Arrive at objective conclusions based on the audit observations; and
vi. Remain true to the conclusions irrespective of internal and external pressures to change them without objective basis.

12. REPORTING
Focus on policies, processes, documentations, issues, strength, areas of concern and improvement;
Conclusions through interpretations of evidences and observed facts;
Outlines findings
Commendations
Affirmations
Recommendations

13. SELF REVIEW REPORT Strengths of programme in meeting its goals;
Areas of concern that need to be addressed;
Strategies for maintaining and enhancing the strengths of the programme;
Steps that have been taken to address the problem areas; and
Conclusions and recommendations for improvement.

14. THE EXTERNAL PROGRAMME EVALUATION14

15. External Evaluation Evaluation is done by panel of assesors;
Assesment is based on nine areas of evaluation for quality assurance;
The focus is on the achievement of the programme objectives and learning outcomes;
Judgement is based on evidences provided by HEP and panels own investigations.

16. THE PROGRAMME EVALUATION VISIT
The purpose of the visit:-
to test the statements, descriptions, conclusions and proposed improvement activities as presented in the Self Review Report;
to acquire further insight into the programme's operations through first-hand investigation and personal interaction;
to allow a qualitative assessment of factors that cannot be easily documented in written form;
to inspect facilities related to programme

17. ACCREDITATION PROCESS17

18. 18 FLOW CHART FOR PROVISIONAL ACCREDITATION PROCESS HEP
SUBMISSION OF APPLICATION DOCUMENT (MQA-01)
VETTING COMMITTEE MEETING (MQA & MOHE)
INCOMPLETE
REGISTRATION AND VERIFICATION
OF HEP DOCUMENTATION
COMPLETE
SELECTION AND APPOINTMENT OF POA
INITIAL PANEL REPORT
COORDINATION MEETING
(POA, HEP’S REP AND MQA)
SITE VISIT, IF NECESSARY
ASSESSMENT REPORT SENT TO HEP
FEEDBACK ON THE REPORT FROM HEP
REVIEW OF FEEDBACK BY CHAIRPERSON OF THE POA
FINAL REPORT SENT TO MQA
REVIEW OF THE REPORT BY ACCREDITATION DIVISION
VERIFICATION BY THE MQA SPECIAL COMMITTEE
ACCREDITATION COMMITTEE MEETING
MQA GRANTS PROVISIONAL ACCREDITATION 18
HEP

19. FLOW CHART FOR FULL ACCREDITATION PROCESS
HEP
SUBMISSION OF APPLICATION DOCUMENT (MQA-02)
REGISTRATION AND VERIFICATION
OF HEP DOCUMENTATION
INCOMPLETE
COMPLETE
NOTIFICATION OF NAMES OF MEMBERS OF PANEL OF ASSESSORS TO HEP
APPOINTMENT OF ASSESSORS,
SETTING OF DATES OF PREPARATORY MEETING & EVALUATION VISIT
RECEIPT OF ASSESSORS INITIAL REPORT
PREPARATORY MEETING OF PANEL OF ASSESSORS
EVALUATION VISIT, ORAL EXIT REPORT
CHAIRMAN OF POA SENDS FINAL REPORT TO MQA
VERIFICATION
FINAL REPORT AMENDMENT AND VERIFICATION OF HEP’S FEEDBACK
FEEDBACK
VERIFICATION BY THE MQA SPECIAL COMMITTEE
REVIEW OF THE REPORT BY THE ACCREDITATION DIVISION
ACCREDITATION COMMITTEE MEETING
MQA GRANTS ACCREDITATION
HEP

20. EVALUATION REPORT 20

21. THE DRAFT EVALUATION REPORT
THE ORAL EXIT REPORT
The report is presented by the Chairperson at the end of the visit – Exit Meeting
-Programme areas of strengths;
-Areas of Concern;
-Opportunities for improvement
THE DRAFT EVALUATION REPORT
Draft Report prepared by chairperson with the help of panel members
Draft Report is sent to HEP for correction of facts and emphasis

22. THE FINAL EVALUATION REPORT
Commendations (aspect of provision of the programme that are considered worthy of praise);
Affirmations (proposed improvements by the department on aspects of the programme, which panel believes significant and which it welcomes);
Recommendations to improve the programme

23. THE RESULTS OF EVALUATION
The panel may propose:-
Grant Accreditation without conditions
Grant Accreditation with conditions
Denial
-Accreditation is not granted. Reasons for the
denial will be provided
MQA Accreditation Committee will make decisions base on proposal by the panel of assessors.
All accredited programmes will be registered in the Malaysian Qualifications Register (MQR)

24. APPEAL All appeals can be made in relation to:
factual contents of the reports;
substantive errors within the report; or
any substantive inconsistency between the oral exit report, the final evaluation report and the decision of the MQA.

25. Follow Up The department will inform MQA as to the progress arising
from the Evaluation Report. The purpose of the ongoing
interaction is:
To get feedback on the Evaluation Report and the evaluation process, and on the extent to which the department considers the Report to be authoritative, rigorous, fair and perceptive;
To ensure corrective actions are taken if so required; and
To have a dialogue with those responsible for follow up action as to how the recommendations will be integrated into the HEP and department’s continual quality improvement plan.

26. THANK YOU zita@mqa. gov. my zainon@mqa. gov. my badar@mqa. gov
THANK YOU