1. Two New Language Courses: Protocall And SPIK Claudia Hallikainen, Tampere Polytechnic Protocall multimedia course for technical English, Swedish and German SPIK = Sprachhandeln in Konfliktsituationen Language use in conflict situations course for German as a foreign language Contents and structure of the course Structure of a chapter / module Target group - User’s feedback

2. Protocall Courses

3. Project Partners And Their Roles Finland Tampere Polytechnicproject co-ordination writing the material (3 authors) recording the material, testing Promentor Solutionsprogramming, testing Insinööriliittotesting UK Richard Lewis Communications writing the English grammar, testing Sweden Skeria Utveckling ABwriting the Swedish grammar, testing Germany Leipziger Sprach- und Kommunikationsberatungwriting the German grammar, testing Spain Gobalia Formacíontesting

15. More Information: www.protocallnet.com claudia.hallikainen@tamk.fi

16. Manage Cultural Conflicts in Germany

17. Partners And Their Roles Finland Tampere Polytechnic:project co-ordination writing the material (2 authors) recording and editing of videos and sound material testing Germany Leipziger Sprach- und Kommunikationsberatungwriting the material, testing HINTERWAELTgraphic design InPunkto Softwareprogramming Belgium Hogeschool voor Wetenschap en Kunst, Campus Honim writing the material, testing

18. Subcontractors And Their Roles Finland Ulrike Eichstädt (Goethe Institut, Helsinki) evaluator Hans-Joachim Schulze (Helsinki School of Economics) evaluator, tester (student groups) Reima Hallikainen translator, co-author Germany theater-spiel-laden (amateur theatre group) actors in videos, speakers berliner schule für schauspiel (actors school) speakers for sound recordings

19. Basis of Our Project Idea

20. Acts of Speaking request information on the telephone express irritations due to lack of information complain about things in the restaurant insist on correction of the bill in the hotel present oneself in a job interview rise to speak at a meeting avert accusations during a ticket control respond to the criticism of a reproachful caretaker gather information at the health insurance company as a customer enforce a claim on a cost free repair respond to scoldings in an accident avoid putting one’s foot in it

21. Structure of a Module Einstiegsdiskussion (introductory discussion) Video A Arbeit an Video A(exercises) Video B Arbeit an Video B(exercises) Sprachliche Mittel(phrases) Grammatik- und Wortschatzübungen(exercises: grammar + vocabulary) Arbeit am Text (working with the text) Hörübungen(listening comprehension) Sprechübungen(oral exercises) Rollenspiele(play-acting) Zusatztexte(extra reading)

30. More Information: http://www.spik-projekt.com claudia.hallikainen@tamk.fi