2. Spanish-Speakers and You: What everyone needs to know 1©2012, Command Spanish®, Inc..

3. 2

4. 3 Language Communication Styles Etiquette Traditions and Customs Food, Dress, and Music Religion Belief Systems and World Views Values

5. 4©2012, Command Spanish®, Inc..

6. 5 1. Argentina 2. Bolivia 3. Chile 4. Colombia 5. Costa Rica 6. Cuba 7. Dominican Republic 8. Ecuador 9. El Salvador 10. Guatemala 11. Honduras 12. Mexico 13. Nicaragua 14. Panama 15. Paraguay 16. Peru 17. Spain 18. Uruguay 19. Venezuela ** Puerto Rico

7. Source: U.S. Census (2010) 6©2012, Command Spanish®, Inc..

8. 7 Source: U.S. Census (2010) THE FEDERAL GOVERNMENT CONSIDERS RACE AND HISPANIC ORIGIN TO BE TWO SEPARATE AND DISTINCT CONCEPTS.

9. In 2000, the Hispanic population was 35.3 million. In 2000, the Hispanic population was 35.3 million. In 2010, the Hispanic population was 50.5 million In 2010, the Hispanic population was 50.5 million 8©2012, Command Spanish®, Inc.. Source: U.S. Census (2010)

10. ©2012, Command Spanish®, Inc..9 White European Indian Mestizo Black Mulatto Asian Racial Types in the Hispanic Community

11. ©2012, Command Spanish®, Inc..10 List common stereotypes that Americans have about Hispanics: List common stereotypes that Hispanics have about Americans:  Positive  Negative  Positive  Negative

12. 11©2012, Command Spanish®, Inc..

13. Hispanics are persons whose speech, customs or cultural heritage pertain to, or derive from, any of the nineteen Spanish- speaking countries in the world, and Puerto Rico. Hispanics may speak Spanish, be bilingual, speak only minimal Spanish, or speak no Spanish at all. Hispanics may be of any single or mixed racial origin. The primary Spanish groups in the United States are: Mexican, Mexican-American, Cuban, Cuban-American, Puerto Rican, Dominican, and Central American. The civil status of Hispanics may be: U.S. born citizens, legal residents, legal workers, students, visitors/tourists, or illegal aliens (undocumented workers). 12©2012, Command Spanish®, Inc..

14. 13 Spanish-Only, Literate (university graduate, professional, secondary education, or technical specialist) Spanish-Only, Illiterate, or Primary School Education (0-6 years of primary education only) Spanish Speaker with 100-300 Word English Vocabulary LEP (Limited English Proficient) Bilingual Bilingual & biliterate English Speaker with 100-300 Word Spanish Vocabulary English-Only

15. Machismo Marianismo 14©2012, Command Spanish®, Inc..

16. Personal Space Touching 15 ©2012, Command Spanish®, Inc..

17. Time concepts Appointments General day divisions “on time” Workday Leisure Overtime, Vacation, and Time Off ©2012, Command Spanish®, Inc.. 16

18. 17©2012, Command Spanish®, Inc.. The Hispanic Surname System María Elena Guzmán González marries Pablo Felipe Durán Rodríguez Their daughter FIRST NAMES: María Teresa LAST NAMES:. Their son FIRST NAMES: José Felipe LAST NAMES:.

19. What is her married name? What do I call her? 18©2012, Command Spanish®, Inc.. María Elena Guzmán González marries Pablo Felipe Durán Rodríguez The Hispanic Surname System

20. Religious Names Nicknames 19©2012, Command Spanish®, Inc..

21. Survival English Workplace English Social English 20©2012, Command Spanish®, Inc..

22. Understanding Using native language Uneducated Bilingual = biliterate False affirmation Spiraling 21©2012, Command Spanish®, Inc..

23. 22 When speaking English… Do not shout; speak with a normal tone. Enunciate slowly and distinctly. Avoid idioms, colloquial expressions and slang. Emphasize key words. Pause frequently when speaking. Use visual aids when possible ©2012, Command Spanish®, Inc..

24. 23©2012, Command Spanish®, Inc.. When speaking Spanish… Present your ideas methodically. Use redundant body language. Use familiar and simple words. Repeat and recap frequently. Take care not to patronize. Check for understanding frequently. Don’t cover too much information at one time.

25. 24©2012, Command Spanish®, Inc.. Of course, the best way to maximize communication in Spanish is to contact your local Command Spanish®, Inc. provider for a Spanish-language class specific to your profession or occupation.

26. For the complete cross-cultural program entitled: Spanish-Speakers in the Workplace: A Cross-Cultural Guide please contact Command Spanish ®, Inc. at 601-582-8378, or your local Command Spanish ® provider. You can visit our website at: www.commandspanish.com ©2012, Command Spanish®, Inc..25