1. Project Title
GB or BB name: XYZ

2. Define Phase D M A I C

3. Project Charter D M A I C

4. D M A I C
Framing Worksheet

5. Customer Requirements CTQ’sD M A I C
Customer Requirements CTQ’s
VOC
for example:
Key Issues
Customer CTQs
Measurable Requirements
1st level
if needed
2nd level
1 When I’m staying in a hotel I like a good bath
right temperature
Temperature
> 30 degrees
< 36 degrees
Fills up quickly
time to fill
< 5 mins 2 3

6. Start point Arrival point
SIPOC D M A I C
Suppliers
Inputs
PROCESS
Outputs
Customers
Use nouns
Use verbs
Start point
Arrival point
For example

7. Moderately supportiveC
Stakeholder Analysis
Who are they? Where are they? Where do we need them to be? How do we get them there? Who could help?
Names
Strongly against
Moderately against
Neutral
Moderately supportive
Strongly supportive
Hot/cold spots
Next steps

8. ROSS Business case D M A I C Why is the project worth doing?
Why is it worth doing now?
What are the consequences of not doing the project?
How does it fit with business strategy?
What are the likely financial benefits? – please detail the financial calculation base on the KPI improvement

9. D M A I C
Measure phase D M A I C

10. Include some initial map of your process
Current process map
Include some initial map of your process

11. D M A I C
Ys behavior

12. D M A I C
Data collection
Check sheet
Pareto

13. Measurement System AnalysisD M A I C
Measurement System Analysis
Is the Measurement System adequate ______ Yes/No
Potential source(s) of measurement variation checklist
Yes/No Evidence
Is my measurement system repeatable? _______
Will I get the same results if I make the measurement more than once?
Is my measurement system reproducible? _______
Will someone else be able to complete the same measurement & get the same results?
Is my measurement system accurate? _______
Will the results from the study match the actual value or expert data?
The appropriate analysis tool to quantify the amount of variation due to the measurement system is
_______ Very simple assessment
_______ Discrete data analysis tool (for repeatability, reproducibility & accuracy)
_______ Gage R&R - ANOVA method
_______ Gage R&R - Short method
Only if issues on Measuring system

14. Gage R&R Set up your table for measure like this:D M A I C
Gage R&R
Set up your table for measure like this:
Go to Stat/quality tool/Gage study/gage R&R study (Crossed)
ANOVA or Xbar and R and run
You will get something like this
Sample
Operators
Measure

15. Baseline process sigmaD M A I C
Baseline process sigma
(method 1)
Number of units processed N = __________
Total number of defects made (include defects made and later fixed) D = __________
Number of defect opportunities per unit (equate to CTQs) O = __________
Calculate # defects per million opportunities DPMO = 1,000,000 x ( )
= 1,000,000 x
= __________
Look up process sigma in Sigma = __________ sigma conversion table D
N x O
( )
( ) ( )

16. Baseline process sigmaD M A I C
Baseline process sigma
(method 2)
Stable or unstable ?
short term sigma =
long term sigma value =

17. D M A I C
Analyse phase D M A I C

18. D M A I C
Cause & effect diagram

19.  Catalyst Consulting Ltd. 2006M A I C
5 Whys Analysis
 Catalyst Consulting Ltd. 2006

20.  Catalyst Consulting Ltd. 2006M A I C
Minitab Analysis
 Catalyst Consulting Ltd. 2006

21. D M A I C
Y=f(Xi)

22. D M A I C
Vital few Causes
Critical X 1 2 3 4

23. D M A I C
Improve phase D M A I C

24. D M A I C
Proposed solution

25. ACTION PLAN
Saint-Gobain Containers

26. Stakeholder Analysis - improveC
Stakeholder Analysis - improve
Who are they? Where are they? Where do we need them to be? How do we get them there? Who could help?
Names
Strongly against
Moderately against
Neutral
Moderately supportive
Strongly supportive
Hot/cold spots
Next steps

27. D M A I C
Control phase D M A I C

28. D M A I C
Control Plan

29. Final process sigma (method 1)
Number of units processed N = __________
Total number of defects made (include defects made and later fixed) D = __________
Number of defect opportunities per unit (equate to CTQs) O = __________
Calculate # defects per million opportunities DPMO = 1,000,000 x ( )
= 1,000,000 x
= __________
Look up process sigma in sigma conversion table Sigma = __________ D
N x O
( )
( ) ( )

30. Final process sigma (method 2) Stable or unstable ? short term sigma =
long term sigma value =

31. KPI SPC Before After
Saint-Gobain Containers

32. ROSS Control – the final outcomeD M A I C
ROSS Control – the final outcome
Baseline
Final
Performance
Project Y
ZST
ZLT
Financial benefits
Cost ££
Revenue
Cash
Implementation costs
Net Benefit