1. CONVIO TRAINING 2 Constituent 360 & TeamRaiser

2. Agenda 1)CRM vs. eCRM 2)What we Migrated and what we didn’t 3)Roles – 2 Logins 4)Duplicate cleanup 5)Security 6)What EDs can do 7)How data is stored – Constituent 360 vs. TeamRaiser Constituent 360 – Drilled down TeamRaiser – Drilled down 8)Benefits of the new system 9)Who is Who – How 360 Identifies people based on name and email

3. SAA: What is ImportantWill Convio Help? Efficiency This is not a CRM (Constituent Relationship Manager). It is an eCRM. It is intended for managing event participants and event donors as opposed to managing donors of major gifts, etc. Better for grouping, segmenting, storing event related info than anything else. Security MultiCenter will ensure that security operates more smoothly than before. Database Management Duplicate searches and cleanup are better. Benefits of Convio

4. Raiser’s Edge Start in the Constituent record to find all data about events, donations, etc. Biographical Info DonationsEventsAttributes Constituent 360 - Convio Start in the Constituent record to find all data about events, donations, etc… Go to TeamRaiser to find information about that fundraiser’s performance. Biographical Info TransactionsInteractionsGroups TeamRaiser Includes performance summary of individuals, teams, donor lists No Summary Information about a participant’s performance

5. Before we go into 360 1)CRM vs. eCRM – RE was great for donors but not as great for events 2)What we migrated and what we didn’t We were able to migrate All constituents Historical event info 2008 – 2010 Historical gift info from 2008 – 2010 Attributes – now groups, interests and custom fields We were not able to migrate Gifts and events prior to 2008 Usernames and Passwords from the old site The following gift fields: appeals, notes, soft credit 3)Roles – Each of you will have a separate username and password for you admin role. SAA to provide. 4)Duplicate Cleanup – How we did it 5)Security & MultiCenter – It will operate the same way RE did 6)What Eds can do in 360

6. The Convio Back End Constituent 360 How you will look up basic biographical information, a list of events the person has participated in, their donations, groups, etc. 1)Profile Tab: Biographical info, username & password, accept mail, transaction summary information, change / reset password, find duplicates. Email required field: fullname@saa.com if they don’t have an emailfullname@saa.com Org name: First name: NoFirstName Last name: Company name 2)Email Preferences Tab: Project for year 2 3)Groups Tab: Automatically generated groups vs. manually generated groups 4)Interactions Tab: How to filter, sort, and get more information 5)Transactions Tab: Donation information, how to sort, soft credit. The only gifts that appear here are “confirmed.” Gifts are either cash, credit or check Gifts are either online or offline Gifts are either confirmed or unconfirmed

7. TeamRaiser Individuals - How to track the fundraising and activity of participants within an event. 1)Finding the TeamRaiser you want 2)Search across this or all TeamRaisers 3)Important Fields: Username, distance, total raised 4)Edit Constituent 5)Add a person to a team 6)Make Inactive – Remove TeamRaiser Teams - How to track the fundraising and activity of teams within an event. 1)Teams Tab 2)View Team Goal and What they raised The Convio Back End

8. 1)Remember – participants cannot enter offline gifts now 2)“Unconfirmed” gifts do not appear on a transactions tab… They sit within the TeamRaiser until they are confirmed. Researching Unconfirmed Gifts

9. 1)Everything kicks from the web to 360 in real time 2)Better duplicate management 3)It is accessible through the website. Nothing to download Benefits of Convio