2. 9/8/2015 Department of Commerce and Economic Opportunity Patrick Quinn, Governor Warren Ribley, Director

3. Illinois Entrepreneurship Network Illinois SBDC Orientation New Director Training

4. IEN/SBDC Logo

5. The Illinois Entrepreneurship Network (IEN) in partnership with the Department of Defense and the US Small Business Administration provide business assistance programs to meet the needs of small businesses in Illinois. The Illinois Entrepreneurship Network (IEN) in partnership with the Department of Defense and the US Small Business Administration provide business assistance programs to meet the needs of small businesses in Illinois. ILLINOIS SBDC

6. Illinois Entrepreneurship Network Illinois Entrepreneurship Centers Illinois Entrepreneurship Centers Illinois Small Business Development Center Illinois Small Business Development Center Illinois SBDC International Trade Centers Illinois SBDC International Trade Centers Illinois Procurement Technical Assistance Center Illinois Procurement Technical Assistance Center IEN Business Information Center IEN Business Information Center Illinois Small Business Environmental Assistance Illinois Small Business Environmental Assistance Illinois Manufacturing Extension Centers Illinois Manufacturing Extension Centers

7. Illinois SBDC Locations

8. IEN SBDC CenterConnect Site https://state.ildceo.net/centerconnect https://state.ildceo.net/centerconnectusername@ildceoweb.net

9. Visions and Mission of the Illinois SBDC Illinois SBDC Strategic Plan Illinois SBDC Strategic Plan – Vision - To be the foremost resource for business growth and recognized as advancing the Illinois Economy. – Mission – To provide Guidance for Business Growth.

10. Clients The SBDC serves small businesses, pre-venture clients, and entrepreneurs. These small businesses comprise more than 99% of the business firms in the state. Over 3.7 million of the state’s workforce of 5.7 million are employed by small businesses, and this segment of the economy represents the greatest opportunity for job and other economic growth. Over 98% of the nearly 653,000 businesses in Illinois employ less than 100 workers and 85% of the small firms in Illinois employ less than 20 people The SBDC serves small businesses, pre-venture clients, and entrepreneurs. These small businesses comprise more than 99% of the business firms in the state. Over 3.7 million of the state’s workforce of 5.7 million are employed by small businesses, and this segment of the economy represents the greatest opportunity for job and other economic growth. Over 98% of the nearly 653,000 businesses in Illinois employ less than 100 workers and 85% of the small firms in Illinois employ less than 20 people

11. Type of Clients Pre-Venture or Nascent: Individuals interested in starting a business seek information, counseling, and training assistance necessary to start a business. Pre-Venture or Nascent: Individuals interested in starting a business seek information, counseling, and training assistance necessary to start a business. Start-up: Clients seek assistance and skills to overcome the obstacles faced during the establishment and operation of their business. Start-up: Clients seek assistance and skills to overcome the obstacles faced during the establishment and operation of their business. Established: Clients are beyond their first year of operation. These are small businesses that need assistance with specific issues or problems Established: Clients are beyond their first year of operation. These are small businesses that need assistance with specific issues or problems Rapid-growth potential: These firms have the potential for rapid growth or may already be growing at a rapid rate. Faced with difficult challenges, these firms need more specialized, in-depth assistance to help them plan and manage their growth.

12. Illinois Entrepreneurship & Small Business Small Business Development Center (SBDC) Small Business Development Center (SBDC) IEN Business Information Line IEN Business Information Line Entrepreneurship Centers Entrepreneurship Centers Environmental Assistance Program Environmental Assistance Program Procurement Technical Assistance Center Procurement Technical Assistance Center

13. Illinois SBDC Small Business Development Centers (SBDC) Small Business Development Centers (SBDC) Procurement Technical Assistance Centers (PTAC) Procurement Technical Assistance Centers (PTAC) SBDC with International Trade Centers (ITC/NOC) SBDC with International Trade Centers (ITC/NOC) Small Business Incubators Small Business Incubators

14. SBDC SERVICES One to One Business Counseling Capital Formation and Loan Analysis Capital Formation and Loan Analysis Financial Management Financial Management Business management Skills Business management Skills Economic and Business Data Analysis Economic and Business Data Analysis Marketing and Advertisement Marketing and Advertisement Business Planning Business Planning Market Research Market Research Personnel Management Personnel Management Office Automation and Computer Utilization Office Automation and Computer Utilization

15. SBDC SERVICES Training /Workshops Using computers in a small business Using computers in a small business Marketing a small business Marketing a small business Small business taxation Small business taxation Financial analysis/access to capital in a small business Financial analysis/access to capital in a small business Starting a small business Starting a small business Expanding a small business Expanding a small business

16. PTAC SERVICES PTAC Centers Can Assist You With: PTAC Centers Can Assist You With: – Identifying Appropriate Government Agencies – Targeted Contracting Opportunities – Bid Requirement Information – Bidder Applications

17. PTAC Services Continued – Government Standards and Specifications – Bar Code and Packaging Information – Quality Assurance Guidelines – Contract Administration Information

18. ITC/NOC Services Foreign export opportunities Foreign export opportunities Financial assistance resources Financial assistance resources International trade market research International trade market research

19. Small Business Incubator Shared Centralized Services Shared Centralized Services – Clerical and Administrative help – Receiving and shipping facilities – Conference rooms and office equipment – Frequently lower than market lease rates

20. Some Incubator Locations

21. IEN Business Information Center Created in 1994 by the Business Assistance and Regulatory Reform Act. Created in 1994 by the Business Assistance and Regulatory Reform Act. Based on Input from Business Owners Based on Input from Business Owners Implemented in Conjunction with a Task Force made of various state agencies and business community representatives. Implemented in Conjunction with a Task Force made of various state agencies and business community representatives.

22. IEN Business Information Center Services Business Startup Publications Business Startup Publications Business Regulatory Information Business Regulatory Information Regulatory Assistance Regulatory Assistance Regulatory Flexibility Regulatory Flexibility Links to Other Resources Links to Other Resources Exceptional Customer Services Exceptional Customer Services Toll Free Help Line: 800/252-2923 Toll Free Help Line: 800/252-2923 www.ienconnect.com www.ienconnect.com

23. IEN Business Information Center Over 277,000 in Client Activity since August 1995 Over 277,000 in Client Activity since August 1995 – Overall Customer Satisfaction Rating of 97% – Saved Time or Money by using the Center 94%

24. Environmental Assistance Located in non Regulatory Agency Located in non Regulatory Agency Toll free help line : 800-252-3998 Toll free help line : 800-252-3998 Free & Confidential Free & Confidential

25. Woman/Minority Business Development Assist Individual Companies Assist Individual Companies Liaison to Business Resources Liaison to Business Resources

26. The Small Business Development Center has been in existence since 1984 Since its inception in Illinois SBDC has: Since its inception in Illinois SBDC has: – Counseled 302,332 clients – Trained 331,901 people – Created 73,591 jobs - Retained 96,094 jobs – Successfully assisted 14,865 clients in obtaining loans in the amount of $2.16 billion. – Helped 10,534 businesses get started - Helped 4,311 businesses expand – PTAC Contract Dollars Assisted- Over $9.0 billion - SBDC ITC Sales Assisted –Over $1.95 billion

27. DCEO Programs and Publications Network Brochures Network Brochures DCEO Programs and Services Guide DCEO Programs and Services Guide SBA\DCEO Resource Guide SBA\DCEO Resource Guide Environmental Program Environmental Program IEN Help Line IEN Help Line Starting a Business in Illinois Handbook Starting a Business in Illinois Handbook Capital Access Program Capital Access Program

28. DCEO Programs and Publications continued Participating Loan Program Participating Loan Program Recycling Program Recycling Program The Edge Program The Edge Program IRS IRS OSHA’s Knocking OSHA’s Knocking

29. Big Solutions for Small Business 800-252-2923 Illinois Entrepreneurship & Small Business

30. Current SBDC Focus Core Services: Core Services: – Individual Client counseling – Education and training – Capital – Technology – Information – Advocacy

31. SBDC Directors Job Description Provide one on one counseling services Provide one on one counseling services Coordinate and develop training programs Coordinate and develop training programs Administrative support of Center Administrative support of Center Develop and update a work plan Develop and update a work plan Develop additional resources Develop additional resources

32. Center Activities Your Center Scope of Work Your Center Scope of Work – Business Counseling – Business Training – Professional Development/Training – Market Interaction and Assessment – Economic Impact – Minority/Women Business Outreach

33. Organizational Structure Host Institution Host Institution DCEO/Small Business Program Manager/Network Coordinator DCEO/Small Business Program Manager/Network Coordinator Small Business Administration (SBA), Department of Defense (DOD) Small Business Administration (SBA), Department of Defense (DOD)

34. Organizational Structure continued Network Coordinators Role Network Coordinators Role – To increase DCEO’s support to the Illinois Small Business Development Center Network. With an increased presence in all of the various types of Network centers, DCEO will demonstrate to its partners an enhanced commitment to the overall Illinois SBDC mission.

35. Communications E-mail E-mail DCEO/Center Meetings DCEO/Center Meetings Site Visits Site Visits Policy notes Policy notes

36. Visions and Mission of Your Center Center Strategic Plan Center Strategic Plan

37. Center Operations Reporting Reporting – Counseling – Management Training Reports (888) – Economic Impact – Cooperative Agreement Procedures – Budgets – Narrative Report

38. Client File Documentation Signed Client Profile Signed Client Profile Counselors Notes Counselors Notes Signed Economic Impact Signed Economic Impact

39. Training Documentation File Separate file for each sponsored Training Event Separate file for each sponsored Training Event Sign in Sheet Sign in Sheet Copy of event Information (888 information) Copy of event Information (888 information) Copy of Promotional Brochure Copy of Promotional Brochure Copies of Promotional Publications Copies of Promotional Publications

40. Illinois Entrepreneurship and Small Business Growth Association An Illinois not-for-profit corporation, was formed in 1993. An Illinois not-for-profit corporation, was formed in 1993. IESBGA shall support, promote and facilitate the exchange of information among its members and with local, state and national agencies and organizations which share common interests of IESBGA members, coordinate and assist in providing professional staff development and client training opportunities for member institutions, their staff and clients and engage in planning and developing activities to support the continuation of quality programs and services by IESBGA members. IESBGA shall support, promote and facilitate the exchange of information among its members and with local, state and national agencies and organizations which share common interests of IESBGA members, coordinate and assist in providing professional staff development and client training opportunities for member institutions, their staff and clients and engage in planning and developing activities to support the continuation of quality programs and services by IESBGA members. The IESBGA maintains the Professional Development Certification Program. The IESBGA maintains the Professional Development Certification Program. http://www.growilbiz.org http://www.growilbiz.org

41. Reporting System Softshare WebCATS Softshare WebCATS

42. Common Terms and Acronyms ASBDC - Association of Small Business Development Centers ASBDC - Association of Small Business Development Centers Cash Match Cash Match

43. Common Terms and Acronyms Continued Conflict of Interest Policy - Conflict of Interest Policy - Cooperative Agreement - Cooperative Agreement - Direct Costs – Direct Costs – Lead (Center) SBDC - Lead (Center) SBDC -

44. Common Terms and Acronyms Continued OMB Circulars - OMB Circulars - Program Announcement - Program Announcement - Program Income - Program Income - Program Manager - Program Manager - SBA Project Officer - SBA Project Officer -

45. Common Terms and Acronyms Continued SBDC Cosponsored Training – SBDC Cosponsored Training – SBDC Director - SBDC Director - SBDC Program Announcement - SBDC Program Announcement -

46. Common Terms and Acronyms Continued SBDC State/Region Director - SBDC State/Region Director - SBDC Training - SBDC Training - Small Business Incubators - Small Business Incubators -

47. Common Terms and Acronyms Continued Softshare - Softshare - WinCATS - WinCATS - WebCATS - WebCATS -