1. The Use of Business Intelligence Dashboards in Vocational Rehabilitation Milton Moats VR Program Specialist ADRS Homewood Field Office Birmingham, Alabama Michael S. Quinn, M.H.S. Program Evaluation Coordinator ADRS Commissioner’s Office Montgomery, Alabama

2. Business Intelligence (or BI) is a way of organizing and structuring our data in a way that it becomes easily accessible and readily available. An essential characteristic of BI is that it is a shared resource for decision making. The point is to provide staff with “self-service” access to the information they need on an ongoing basis. What is “Business Intelligence?” An essential characteristic of BI is that it is a shared resource

3. Information Knowledge Wisdom Without Business Intelligence

4. Information Knowledge Wisdom With Business Intelligence

5. The Philosophy ADRS has Adopted Selection of Performance Measures: Must contain measures focused on the real mission Show people how they play a direct part in the achievement of the mission (ex. of RSA indicator “roll up”) Tell the story of performance with as much context possible – be fair, an alignment of resources may be necessary. Performance over Punishment Dashboards should create dialogue Transparency is essential – these are shared knowledge resources

6. The Message to ADRS Staff: We’re getting rid of information inequities We trust you with this information and expect that you use it We are all accountable at every level By sharing the agency’s knowledge resources we are investing in your professional development Collectively, we’re smarter… The Philosophy ADRS has Adopted

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8. “SMILE” enters everyday use by ADRS VR Counselors ADRS elects to maintain and develop the AWARE application locally 1999- 200720102011FY 20122009 AWARE (web based case management application) Development Complete Data regarding VR Services and Activities accumulate within ADRS Databases – the Foundation of Reporting

9. 1999-200720102011FY 2012 2007 RSA 107 Review 2009 VR Admin & IT Staff begin learning about Data Driven Decision Support Tools Business Intelligence

10. 1999-200720102011FY 2012 New Commissioner Redefined Program Evaluation Position to include the Coordination of Business Intelligence 2009 Staffed this Position

11. Federal Stimulus Funds SharePoint 2010 & PerformancePoint Selected and Purchased 1999-20072011FY 20122009 Designated BI Position in Computer Services Groundwork Development of Metrics and Key Performance Indicators 2010

12. Development of Data Warehouse and a first “Cube” Data Source Technology & People in Place… 1999-200720102011FY 20122009 True Dashboard Implementation Begins VR Dedicates a Subject Matter Expert to the BI Team

13. 2012 RSA 107 Review VRBI Site with “Operations Dashboard” Released 1999-200720102011FY 20122009 ICI Award Enables Further Development of BI Resources as a Performance Management Tool 2 nd Generation Dashboard Released

14. Operations Tactics Strategy

15. A Medium and a Message

16. FY 2013 201420162017FY 20182015 Two new Dashboards Made Available CRP Dashboard Historical Performance Working with ICI to Provide “Demand-Side” BI Resources to VR Counselors and Job Developers Created a VRBI Notification Center to identify Concerns and Gather Staff Feedback New & Planned Developments

17. Questions or Feedback? Milton Moats VR Program Specialist ADRS Homewood Field Office Birmingham, Alabama Milton.Moats@rehab.alabama.gov Michael S. Quinn, M.H.S. Program Evaluation Coordinator ADRS Commissioner’s Office Montgomery, Alabama Michael.Quinn@rehab.alabama.gov Contact Information: