1. Issues in Global IT Management Global IT Management Environment: Representative World Issues Palvia, P.C., Palvia, S.C.J., & Whitworth, J.E. (Ch. 1, pp. 2 – 27)

2. Out-Line Key Issues Research Ives & Jarvenpaa (1991) Deans, et al. (1991) Key Issues in Industrialized Countries Key Issues in Other Parts of World Global IT Management Environment Model Discussion Questions

3. Key Issues Research MISQ series of IT/IS issues in the U.S. (Dickson et al., 1984; Niederman et al, 1991; Brancheau et al. 1996). Spread throughout the world: Europe, Canada, Australia, Hong Kong, Singapore, India, African Countries, etc. in the 80’s and the early 90’s

4. Ives & Jarvenpaa (1991) Interviews with 25 Sr. Managers in Fortune 500 companies (Qualitative) Issues:  Global Business Strategy  IT Platform  International Data Sharing  Cultural Environment

5. Deans, et al. (1991) Mail survey and Delphi method (similar to MISQ series) – iterative interview process to have somewhat agreement among participants. Issues  Educating senior personnel  Data security  Integration of technologies  End-user computing  Price and quality of telecommunication

6. Key Issues in Industrialized Countries IT Infrastructure Business Process Redesign Distributed Systems Information Architecture Telecom Networks STRATEGIC ISSUES

7. Key Issues in Newly Industrialized Economies Communication b/w IS and Users Top Management Support IS Strategic Planning IS Competitive Advantage Goal Alignment MANAGEMENT ISSUES

8. Key Issues in Developing Countries Understanding and Awareness of MIS contribution HR and Personnel for MIS Quality of Input Data Educating Senior Managers about MIS User Friendliness of Systems OPERATIONAL ISSUES

9. Key Issues in Underdeveloped Countries Obsolescence of Hardware Obsolescence of Software Proliferation of Mixed IS Vendor Shops Availability of Skilled Personnel Possible Government Intervention in Computer Industry SURVIVAL ISSUES

10. Global IT Management Environment Model Level of IT Adoption SURVIVAL ISSUES OERATIONAL ISSUES MANAGEMENT AND CONTROL ISSUES STRATEGIC ISSUES Underdeveloped Countries Developing Countries Newly Industrialized Economies Advanced Countries Level of EconomicGrowth Model of Global IT Management Environment

11. Discussion Questions The articles studied today is pretty old. In the industrialized countries (such as US and European countries), what issues do you expect to be in the top of the list now and in the future? With other parts of world (such as India and Mexico) catching up with US and Europe, what change do you expect in the picture of the maturity model?

12. Discussion Questions (cont.) The level of economic growth is tied with the issues in IT management. Most of the time, it is safe to say that economic growth will lead to the IT development and adoption. Can you think of the other way around? i.e., what would be an example where IT development will “enable” or “drive” economic growth of a country?