1. The Information Opportunity Instructor: Pankaj Mehra Teaching Assistant: Raghav Gautam Lec. 2 April 1, 2010 ISM 158

2. Assignment 1 (due April 1) Review Chapter 1 (The Importance of Information) from CapGemini’s The Information Opportunity report (2008) –Be ready for the quiz! Think about: –Do businesses view information as an asset? –Are all industry segments on board with this view? –What should a CRM system do?

3. QUIZ 1

4. 4 Ensuring the right information is available to users when needed is the highest business priority for large companies in 2009…. … yet, confidence in the accuracy and accessibility of information is low (less than half are very confident) Information for competitive advantage Reducing operating costs Improving document-intensive processes Ensuring legal and regulatory compliance Improving the supply chain Reducing capital expenditure Reducing IT costs Improving collaboration, reducing duplication Insight and content into operational processes Ensuring the right information is available Attracting, retaining, growing customers Improving information risk management Business Priorities % High priority HP/Ronin research study Feb 2009: 142 IT and LOB decision makers in companies with over 10,000 employees in US, UK, Australia and Singapore Confidence Information % ratings Low Very Neutral Somewhat Survey 1: Large Global Enterprises

5. Survey 2: UK FTSE 350, Public Over 80% consider information exploitation critical to business performance Project an average 29% improvement in business performance from better use of information

6. The size of information opportunity varies by sector and function

7. Factors motivating better use of information Strong linkage between business information and the ability to conduct business effectively and efficiently Better management of information is also seen as a direct goal Also driven by customer expectations and market forces

8. AN IT OPPORTUNITY?

9. The Challenges of Managing in a Network Economy  IT is a source of opportunity and advantage but also uncertainty & risk  Chasm between viewpoints Business executives: View IT with apprehension Technical executives: Business leaders lack vision  What is undeniable is the rapidity of change In system architecture and interfaces In business In work and the workforce

10. The Embedding of IT IT now embedded in: –Definition and execution of strategy –Organization and leadership of businesses –Definitions of unique value propositions Every business definition is morphing before our eyes –Markets –Industries –Strategies –Firm designs Information is now a major economic good

11. Key Themes 1.Putting the “I” back in “IT” –No longer just people, process and infrastructure –Information-Centric Enterprises 2.Managing information by quality and by business value –Dimensions of IQ –Dimensions of BVI 3.How much information, and how much technology? –Taming the information explosion –Maturity model –iT vs It

12. Key Themes (cont.) 4.Information as an asset –Insights from data; analytics 5.Information as a liability –Governance, risk management and compliance (GRC) 6.Information aaS (as a service) –Information worth paying for –SOA and data services 7.Building information services –Understanding and delivering affordances –Is the Information Service Provider market a preview of things to come?

13. IT’s new jobs Information Architects, Enterprise Data Architects, CSOs, Compliance Officers Even as … –No librarians (physical libraries giving way to electronic collections) –Failing newspapers (will there be automated editorialization?)

14. IT’s old nemeses, all apply Technology Adoption –The time required for successful organization learning and assimilation of rapidly changing technologies limits practical speed of change Build vs Buy –External industry, internal organizational, and technological changes are increasing pressure on organizations to buy rather than to make IT applications and services Complexity –Proliferating information infrastructure

15. IT’s old nemeses Ability to ensure high levels of security, privacy, reliability, and availability is a core capability that determines organization’s ultimate success and survival

16. In the next lecture … Meet the barriers to better information use in business up close Begin to comprehend strategies for overcoming these barriers

17. Reading Assignment (for April 6) Review Chapters 2 & 3 (Overcoming the failures and Three opportunity areas) from CapGemini’s The Information Opportunity report (2008) Think about: –What are some dimensions of information quality? –How can lack of trust be an issue in making better use of information? –What sort of policies, procedures and mechanisms would enable information sharing among business silos toward a single view of customer?

18. Questions?

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