1. Information Management Evolution Corrective Services NSW Peter Konstantin, Director Information Management peter.konstantin@dcs.nsw.gov.au

2.  Compliance 2000 & 2001: Severe Criticism from State Audit Office

3. 2003: Corporate Information Management System Project established Deliverable DCS RM Framework Stage 1: Records Management Fundamentals: Addressing Compliance Records Management Framework Records Management Framework Information Security Records and Collections Management Freedom of Information & Privacy Policy Procedures, Standards Enablers:OrganisationSystem,Training

4. Deliverable:  DCS “vanilla” TRIM Change to the Business  Electronic Document Management – Corporate Office  Basic Workflow / Action Tracking  Granular Security Matrix  “Integration” with Corporate systems to manage record lifecycle 2004: NSW Records Management Assessment: 2004: NSW Records Management Assessment: ═ 26.43% Full Compliance; 58% Partial Compliance Stage 2: ERDMS

5. Information Management Lifecycle and Principles Collection Use Disposal Storage Access Definition Ownership Sensitivity Accessibility Quality Records Management Framework Information Security Records and Collections Management Freedom of Information & Privacy Policy Procedures, Standards Enablers: Organisation System,Training Corporate Information Management Framework e-office Web Content Management Business Intelligence Records and Collections Management Integrations & Data Management Security, FOI & Privacy

6. Business Engagement Business Management Committees ICT Architecture Owners ICT Executive Management Group BOM / Steering Committees / Business Sponsors Ownership Partnership User Groups / Business Champions Business Project Teams Technology Project Teams “ The customer is always right” Harry Gordon Selfridge But …….. “If I asked my customers what they wanted they would have said a faster horse” Henry Ford

7. 2005 : Internal Audit Assessment (Corporate) 2005 : Internal Audit Assessment (Corporate) ═ 78.9% Full Compliance; 17.6% Partial 2006: State Records Authority (Desktop Review); 2006: State Records Authority (Desktop Review); - validates DCS Self- Auditing agency 2007: External Audit (administrative sites, additional criteria and standards; 2007: External Audit (administrative sites, additional criteria and standards; -63.5% Full compliance; 20% Partial 2008: External Audit (all sites and operational records); 2008: External Audit (all sites and operational records); - 77% Full Compliance; 18% Partial; <1% non-compliant 2009: External Audit (focus on digital records); 2009: External Audit (focus on digital records); - 75% Full Compliance; 15% Partial; 10%; 0% non-compliant Stage 3: Corporate Information Management System CIMS

8. Stage 3-4: DCS Corporate Information (Asset) Management Systems CIMS ………. ……….  inter agency Information exchange, scheduling and referrals  Web 2.0  alerts  images  sound / voice  video  dynamic geospatial  biometrics  voice activated portals ………. Deliverables Integrated Information Asset Management  Web Content / Web Services  Business Intelligence  Interoperable: Line of Business System  Enterprise/Federated Search  Functional Information “Views”  Role-based access / identity management

9.  Complexity

10. Case Management of Offenders The Core Business

14. Lots More..

16. etcetc

17. Lessons Commence a program, not a project Commence a program, not a project Engage in partnership with the business Engage in partnership with the business Offer an integrated solution in a lifecycle context Offer an integrated solution in a lifecycle context …building where possible on accepted practices …building where possible on accepted practices Keep moving forward and pre-empt Keep moving forward and pre-empt peter.konstantin@dcs.nsw.gov.au