1. 1.Knowledge management 2.Online analytical processing 3.Email 4.Supply chain management 5.Data mining Which of the following is not a major application or technology used for business intelligence?

2. 1.Knowledge management 2.Online analytical processing 3.E-mail 4.Supply chain management 5.Data mining Which of the following is not a major application or technology used for business intelligence? Business intelligence systems consist of technologies and applications designed to help users make better business decisions.

3. 1.Senior management 2.Middle management 3.Operational management 4.Individual employees 5.Not sure Which level in an organization makes decisions about the development of short-range plans?

4. 1.Senior management 2.Middle management 3.Operational management 4.Individual employees 5.Not sure Which level in an organization makes decisions about the development of short-range plans? Each decision making level in an organization has different information requirements for decision support and different constituencies or groups that information systems need to serve.

5. 1.Senior management 2.Middle management 3.Operational management 4.Individual employees 5.Not sure Which level in an organization makes decisions about specific vendors, customers, and other employees?

6. 1.Senior management 2.Middle management 3.Operational management 4.Individual employees 5.Not sure Which level in an organization makes decisions about specific vendors, customers, and other employees? Because individual employees interact directly with the public, how well they make their decisions can directly impact the firm’s revenue streams.

7. 1.Unstructured decisions 2.Structured decisions 3.Semistructured decisions 4.No decisions 5.Not sure Which type of decisions are generally more prevalent at lower organizational levels?

8. 1.Unstructured decisions 2.Structured decisions 3.Semistructured decisions 4.No decisions 5.Not sure Which type of decisions are generally more prevalent at lower organizational levels? Decision makers can follow definite procedures for handling structured decisions in order to be efficient.

9. 1.Unstructured decisions 2.Structured decisions 3.Semistructured decisions 4.No decisions 5.Not sure Which type of decisions require insight based on many sources of information and personal experience?

10. 1.Unstructured decisions 2.Structured decisions 3.Semistructured decisions 4.No decisions 5.Not sure Which type of decisions require insight based on many sources of information and personal experience? Senior executives tend to be exposed to many unstructured decision situations that are open ended and evaluative.

11. 1.Transaction processing 2.Management information system 3.Decision-support 4.Executive support 5.Group decision-support Which of the following is not necessarily a kind of system used to support the different levels and types of decisions common in an organization?

12. 1.Transaction processing 2.Management information system 3.Decision-support 4.Executive support 5.Group decision-support Which of the following is not necessarily a kind of system used to support the different levels and types of decisions common in an organization? Investments in systems to support decision making produce better decision making by managers and employees in the firm, above average returns on investment for the firm, and ultimately higher profitability.

13. 1.Intelligence 2.Design 3.Choice 4.Implementation 5.Testing Which stage in the decision making process involves monitoring how well the solution is working?

14. 1.Intelligence 2.Design 3.Choice 4.Implementation 5.Testing Which stage in the decision making process involves monitoring how well the solution is working? Traditional MIS come into play by providing managers with routine reports on the progress of a specific solution.

15. 1.Intelligence 2.Design 3.Choice 4.Implementation 5.Testing Which stage in the decision-making process uses a decision-support system to explore alternatives?

16. 1.Intelligence 2.Design 3.Choice 4.Implementation 5.Testing Which stage in the decision-making process uses a decision-support system to explore alternatives? Decision-support systems provide analytical tools for modeling data, enabling users to explore various options quickly.

17. 1.Broader decision rights 2.Better team support tools 3.Collaborative commerce 4.Customized information 5.Personalized information Which trend in decision support and business intelligence points to improved brainstorming sessions?

18. 1.Broader decision rights 2.Better team support tools 3.Collaborative commerce 4.Customized information 5.Personalized information Which trend in decision support and business intelligence points to improved brainstorming sessions? Web-based collaboration and meeting tools enable project teams, task forces, and small groups to meet online using corporate intranets and extranets.

19. 1.Model-driven 2.Data-driven 3.Transaction-driven 4.Processor-driven 5.Network-driven Which type of decision-support system uses online analytical processing as an integral part of the decision-making process?

20. 1.Model-driven 2.Data-driven 3.Transaction-driven 4.Processor-driven 5.Network-driven Which type of decision-support system uses online analytical processing as an integral part of the decision-making process? A data-driven DSS supports decision making by enabling users to extract useful information that was previously buried in large quantities of data. Online analytical processing and data mining are used to analyze the data.

21. 1.Association 2.Sequence 3.Classification 4.Clustering 5.Administrative Which type of data mining helps discover the characteristics of customers who are likely to leave a firm?

22. 1.Association 2.Sequence 3.Classification 4.Clustering 5.Administrative Which type of data mining helps discover the characteristics of customers who are likely to leave a firm? By using classification data mining, managers can predict customers likely to leave a firm and devise special campaigns to retain such customers.

23. 1.association. 2.sequence. 3.classification. 4.clustering. 5.administrative. The type of data mining that links events over time is…

24. 1.association. 2.sequence. 3.classification. 4.clustering. 5.administrative. The type of data mining that links events over time is… Sequences in data mining help managers link events over time and plan product or service promotions accordingly.

25. 1.User interface 2.Database 3.Software system 4.Network 5.Not sure Which component of a decision-support system may contain mathematical models?

26. 1.User interface 2.Database 3.Software system 4.Network 5.Not sure Which component of a decision-support system may contain mathematical models? The software system may contain a collection of mathematical and analytical models that the DSS user can easily access.

27. 1.User interface 2.Database 3.Software system 4.Network 5.Not sure Which component of a decision-support system supports the dialogue between the user and the DSS?

28. 1.User interface 2.Database 3.Software system 4.Network 5.Not sure Which component of a decision-support system supports the dialogue between the user and the DSS? The DSS user interface permits easy interaction between users of the system and the DSS software tools. The DSS users can be managers or employees with no patience for learning a complex tool, so the interface must be relatively intuitive.

29. 1.Predictive analysis 2.Geographic information 3.Customer decision-support 4.Group decision-support 5.Asset utilization Which category of DSS use data visualization technology in the form of digitized maps?

30. 1.Predictive analysis 2.Geographic information 3.Customer decision-support 4.Group decision-support 5.Asset utilization Which category of DSS use data visualization technology in the form of digitized maps? Geographic information systems are a special category of DSS that use data visualization technology to analyze and display data for planning and decision making in the form of digitized maps.

31. 1.Predictive analysis 2.Geographic information 3.Customer decision-support 4.Group decision-support 5.Asset utilization Which type of DSS provides online access to various databases and information pools for customers to make their own decisions?

32. 1.Predictive analysis 2.Geographic information 3.Customer decision-support 4.Group decision-support 5.Asset utilization Which type of DSS provides online access to various databases and information pools for customers to make their own decisions? The growth of electronic commerce has encouraged many companies to develop DSS where customers and employees can take advantage of Internet information resource and Web capabilities for interactivity and personalization.

33. 1.predictive analysis. 2.geographic information. 3.customer decision-support. 4.group decision-support. 5.asset utilization. The type of DSS developed in response to a growing concern over the effectiveness of meetings is called a(n)…

34. 1.predictive analysis. 2.geographic information. 3.customer decision-support. 4.group decision-support. 5.asset utilization. The type of DSS developed in response to a growing concern over the effectiveness of meetings is called a(n)… A group decision-support system is an interactive computer- based system used to facilitate the solution of unstructured problems by a set of decision makers working together as a group.

35. 1.extensive use of data. 2.immediate access to data. 3.timeliness of data. 4.feedback. 5.flexibility. Much of the value of executive support systems is found in their…

36. 1.extensive use of data. 2.immediate access to data. 3.timeliness of data. 4.feedback. 5.flexibility. Much of the value of executive support systems is found in their… ESS put data and tools in the hands of executives without addressing specific problems or imposing solutions. A well- designed ESS could dramatically improve management performance and increase upper management’s span of control.

37. 1.Intelligent agents 2.Digital dashboards 3.Balanced scorecards 4.Activity-based costing 5.Training support Which part of an ESS helps transform data into immediate, accurate, and understandable information?

38. 1.Intelligent agents 2.Digital dashboards 3.Balanced scorecards 4.Activity-based costing 5.Training support Which part of an ESS helps transform data into immediate, accurate, and understandable information? Digital dashboards present key performance indicators as graphs and charts in a Web browser format, providing a one- page overview of all the critical measurements necessary to make key executive decisions.

39. 1.intelligent agents. 2.digital dashboards. 3.balanced scorecards. 4.activity-based costing. 5.training support. A budgeting and analysis model of an ESS that includes the overhead and operating expenses required to produce a product is called…

40. 1.intelligent agents. 2.digital dashboards. 3.balanced scorecards. 4.activity-based costing. 5.training support. A budgeting and analysis model of an ESS that includes the overhead and operating expenses required to produce a product is called… Activity-based costing models also identify all the resources, processes, and costs, required to produce a specific product or service. They focus on determining firm activities that create costs rather than merely tracking what has been spent.