1. Effective Team Leadership National Education Seminar July 24 – 28, 2011 Las Vegas, NV Kim Kaehler CPPS September 6, 2015 1

2. Class Overview  Leadership – Part 1 of 2  Qualities of a leader  Determining your style  Leading team members  Exercise – Team development opportunities  Goals – Part 2 of 2  Roadmap to team success  Setting SMART Goals  Benefits of follow through  Worksheet – setting SMART goals for your team September 6, 20152

3. Your Three Areas of Focus Technical People Administrative September 6, 20153

4. Managers and Leaders Manager’s Role  Keep eye on the bottom line  Focus on systems, procedures  Do things right  Assign roles and goals  Monitor resources  Direct employees Leader’s Role  Keep eye on the future  Focus on people  Do the right thing  Check for right fit  Inspire others  Develop employees September 6, 20154

5. Leadership Leadership is “the art of getting someone to do something you want done because he wants to do it” - Dwight D Eisenhower A leader Envisions, Enables, Empowers and Energizes. September 6, 20155

6. What do these leaders have in common?  The best leader is the one who has sense enough to pick good people to do what he wants done, and self-restraint to keep from meddling with them while they do it. - Franklin Roosevelt  Don't tell people how to do things, tell them what to do and let them surprise you with their results. -George S Patton September 6, 20156

7. USMC Drill Instructors  For over 221 years our Corps has done two things for this great Nation. We make Marines, and we win battles. Gen. Charles C. Krulak, USMC (CMC); 5 May 1997  Why in hell can't the Army do it if the Marines can. They are the same kind of men; why can't they be like Marines. Gen. John J. "Black Jack" Pershing, USA; 12 February 1918  Good thing you're not a Marine yet, Because when a Marine quits HE'S DEAD! Drill Instructor, MCRD September 6, 20157

8. Steven Jobs - Apple  “Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.”  “My job is to not be easy on people. My job is to make them better.”  “Click. Boom. Amazing!” September 6, 20158

9. Your Leadership “Style” We all have a style that we default to, this exercise will help you recognize which leadership style is most comfortable to you? September 6, 20159 Directing Coaching Supporting Delegating

10. September 6, 201510

11. Leadership Development Exercise September 6, 201511

12. September 6, 201512 Steven: Recently promoted Area Manager Leadership activities: Meet to review new challenges, assist to set 90 day goals, provide resources for success Sarina: Experienced DC Leadership activities: Provide feedback on recent District Reports, follow up on class selections for college, encourage Valerie: Senior Manager Leadership activities: Meet to brainstorm new reporting requirements, review presentation for quarterly meeting, maintain an open door Jen: New Hire Leadership activities: Arrange for systems training, develop 90 day goals, check in often Exercise Example

13. September 6, 201513 See you at 1:15 !

14. Goals Roadmap to team success Setting SMART Goals Gaining Agreement Worksheet – setting SMART goals for you and your team September 6, 201514

15. Why SMART Leadership? Performance = Skill + Will Results = Skill + Will + SMART Leadership  Setting SMART objectives with your team that align with the larger unit’s business objectives.  Gain agreement to these SMART goals  Revise and Review goals as needed with employee according to their development  RESULTS September 6, 201515

16. Map Goals Your department goals should map to the organizations goals Your personal goals map to your department’s goals Your teams goals map to your goals for the department/team September 6, 201516

17. SMART Goals  S pecific  M easurable  A chievable  R elevant  T ime-bound September 6, 201517

18. Expectations vs. Agreements Expectations  Hope  One-sided  Unexpressed  Maybe attainable  Maybe unrealistic  Held by one person…me  Vague  Unwritten Agreements  Realistic  Discussed  Buy- in  More likely to be met  Dialogue  Two-way  Clear  Written September 6, 201518

19. SMART GOAL Worksheet  Three personal goals  Mapped to your business unit  SMART  1 – 3 Goals for your team member(s)  Mapped to your goals  SMART September 6, 201519

20. September 6, 201520 “The achievements of an organization are the results of the combined effort of each individual.” - Vince Lombardi