1. Delmar Learning Copyright © 2003 Delmar Learning, a Thomson Learning company Nursing Leadership & Management Patricia Kelly-Heidenthal 0-7668-2508-6

2. Delmar Learning Copyright © 2003 Delmar Learning, a Thomson Learning company Chapter 10 Effective Team Building

3. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company3 Objectives  Upon completion of this chapter, the reader should be able to: Identify the differences between groups, teams, and committees. Discuss the stages of group process. Review key concepts of effective teams. Discuss ways in which a nurse manager can create an environment conducive to team building.

4. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company4 Defining a Group  A group is a collection of people who interact with one another on a noted frequency.  Primary group Consists of people who share a common bond Is informal Usually has no written rules for membership Can begin or end at any point

5. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company5 Defining a Group  Secondary group Held together with formal rules and regulations Has procedures for maintenance of the group and association policies Meets for an organized purpose, for a specific project for a specific time frame

6. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company6 Defining a Team  A team consists of a small group of people with related skills who: Need contributions from each team member to succeed Share a common purpose or set of goals and approaches Hold themselves accountable for accomplishment of goals Interdisciplinary teams are comprised of members with a variety of clinical expertise

7. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company7 Defining a Committee  A committee is a group formed to assist an organization with communication and decision making.  Types of committees include: Ad hoc committee Standing committee Advisory committee

8. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company8 Stages of Group and Team Process  Forming stage Expectation Interaction  Storming phase  Norming phase  Performing stage  Adjourning phase

9. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company9 Group Roles  Members can assume various roles.  Individuals may assume multiple roles.  Roles may be supportive or divisive.  Roles may be well-defined to undefined.  Roles may change with situations.

10. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company10 Functional Versus Dysfunctional Members  Functional roles Creator Coordinator Mobilizer Questioner Antagonist Recorder

11. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company11 Functional Versus Dysfunctional Members  Dysfunctional roles Criticizer Passive observer Detailer Controller Pleaser

12. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company12 Key Concepts of Effective Teams  Great Team Guidelines Have a clearly stated purpose. Assess the team composition. Assess communication abilities and strategies. Promote active participation. Establish clear path to proceed. Provide ongoing assessment and evaluation.

13. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company13 Team Building  Clearly establish expectations for team and for team members.  Avoid “turf wars” among team members.  Establish and encourage mutual trust, support, and active listening.

14. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company14 Creating an Environment Conducive to Team Building  Leadership style: avoid authoritarianism; encourage creativity and participation.  Provide appropriate resources.  Get support from administration.  Highlight progress and positive effects of project, so that team members feel sense of accomplishment.  Involve administration and others early.

15. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company15 Necessary Team Leader Skills  Written and verbal communication skills  Sensitivity to different cultures and values  Awareness of others’ abilities  Genuine interest in team members  Open and objective communication style  Planning and coordination skills

16. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company16 Necessary Team Leader Skills  Flexibility  Involves others  Acknowledges contributions and accomplishments of team members  Operates effectively as a team leader and as a team member

17. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company17 Developing Decision-Making and Problem-Solving Skills  Decision-making Styles Autocratic: leader makes decisions Consultative: leader consults with team members, but ultimately makes decisions Joint: leader and team make decisions together Delegative: leader delegates decision making to team and team makes decisions Consensus: all members must agree to final decision

18. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company18 Successful Team Membership  Various abilities and personalities must be blended.  Destructive behaviors must be avoided.  A mixture of clinical abilities is needed.  A variety of personalities is needed.

19. Chapter 10Copyright © 2003 Delmar Learning, a Thomson Learning company19 Myers-Briggs as Indicator of Personality Types  Introvert – Extrovert  Intuitive – Sensing  Thinking – Feeling  Judging – Perceiving