5. Focus on “services” describing “what you deliver” Improve quality and consistency Continuous improvement in service delivery Prove it… and “show your work”

21. StrategyDesignTransitionOperations Continuous Improvement

22. StrategyDesignTransitionOperations Continuous Improvement

34. Functional Requirements Functional Specification Use Case and Test

43. Come Visit Us in the Microsoft Solutions Experience! Look for Datacenter and Infrastructure Management TechExpo Level 1 Hall CD For More Information Windows Server 2012 R2 http://technet.microsoft.com/en-US/evalcenter/dn205286 Microsoft Azure http://azure.microsoft.com/en-us/ System Center 2012 R2 http://technet.microsoft.com/en-US/evalcenter/dn205295 Azure Pack http://www.microsoft.com/en-us/server- cloud/products/windows-azure-pack

44. www.microsoft.com/learning http://microsoft.com/msdn http://microsoft.com/technet http://channel9.msdn.com/Events/TechEd